What exactly is the MONDAY* charge on my bank statement?

The MONDAY* charge is the billing descriptor used by Monday.com when processing subscription payments. It appears for all Monday.com plans — Basic, Standard, Pro, and Enterprise — billed monthly or annually.

Why does the charge say MONDAY* instead of Monday.com?

Banks truncate merchant names to fit statement character limits. Monday.com's payment processor registers the charge as MONDAY*, sometimes followed by a code like MONDAY*SUB or MONDAY*TEAM, all of which originate from monday.com.

Can I get a refund for a MONDAY* charge?

Monday.com offers refunds at their discretion, typically for accidental renewals or billing errors. Contact their support at support.monday.com promptly — annual plan refund requests are more likely to succeed within the first few days of renewal.

How do I cancel my Monday.com subscription to stop MONDAY* charges?

Log into Monday.com, go to Admin > Billing > Manage Subscription, and select Cancel Plan. Cancel before your renewal date to avoid the next MONDAY* charge — Monday.com does not automatically refund charges after renewal.

How do I permanently stop MONDAY* charges from appearing?

Cancel your Monday.com subscription through the billing portal and remove your saved payment method from the account. Confirm you receive a cancellation email from Monday.com as proof the MONDAY* charges will stop.

Home›Browse Charges›SaaS›MONDAY*

MONDAY* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "MONDAY*" charge is from Monday.com. Monday.com work management subscription.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Monday.com

Monday.com work management subscription.

MONDAY*

What is this charge?

Monday.com uses a truncated billing descriptor format that strips the ".com" portion of its brand name, which is a common limitation imposed by payment processors and card networks like Stripe or Braintree that enforce strict character limits on statement descriptors. The asterisk in "MONDAY*" is a separator character automatically added by the payment processor to distinguish the merchant name from any additional descriptor information, such as a subscription tier or billing period. If you see MONDAY* on your bank statement and recently signed up for a work management or project tracking tool, it almost certainly reflects your recurring Monday.com subscription charge.

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How to handle this charge

Confirm Your Monday.com Account

Log in to your Monday.com account at monday.com and check whether you have an active subscription. The MONDAY* charge on your bank statement is the standard billing descriptor used by Monday.com for their work management platform.

Review Your Billing Details

Navigate to monday.com/account/billing to view your current plan, billing cycle, and the exact amount being charged. This will help you confirm whether the MONDAY* charge matches your chosen subscription tier, such as Basic, Standard, Pro, or Enterprise.

Check for Multiple Seats or Upgrades

Inside monday.com's billing page at monday.com/account/billing, verify how many seats or users are on your plan. If the MONDAY* charge seems higher than expected, your team may have added new members or your plan may have been upgraded, which would increase the total cost.

Cancel If No Longer Needed

If you no longer use Monday.com and want to stop future MONDAY* charges, go to monday.com/account/billing and downgrade or cancel your subscription before your next billing date. Make sure to export any important data or boards before canceling, as access will be lost at the end of the billing period.

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How to cancel Monday.com

Monday.com bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Monday.com

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Quick fraud check

No, this is a legitimate charge from Monday.com. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the MONDAY* Charge Legitimate or Fraud?

The MONDAY* charge appearing on your bank or credit card statement is almost always a legitimate billing from Monday.com, a popular cloud-based work operating system used for project management and team collaboration. Monday.com uses the truncated descriptor MONDAY* for all subscription billing, which is why it may look unfamiliar at first glance. Common reasons you might see this charge include:

An active Monday.com subscription (Basic, Standard, Pro, or Enterprise plan)
A free trial that automatically converted to a paid plan
A seat or user count increase on your team's Monday.com account
A renewal of an annual or monthly Monday.com subscription you set up previously

How to Verify the MONDAY* Charge

1
Log into your Monday.com account
Visit monday.com and sign in. Navigate to Admin > Billing to review your current plan, billing history, and the exact amounts charged to your card.
2
Search your email for Monday.com receipts
Search your inbox for emails from billing@monday.com or noreply@monday.com. Monday.com sends receipts for every MONDAY* charge processed.
3
Check if a household or team member signed up
Ask colleagues, family members, or team admins if they created a Monday.com workspace using your shared payment method, as MONDAY* charges can originate from any account tied to your card.
4
Review your subscription manager
Check Apple ID, Google Play, or PayPal subscriptions if you set up Monday.com billing through a third-party platform — the MONDAY* charge would still appear on your statement.
5
Contact your bank for transaction details
Ask your bank for the full merchant details behind the MONDAY* charge, including the merchant ID, to confirm it routes back to Monday.com's payment processor.

How to Dispute a MONDAY* Charge

1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the MONDAY* charge appearing on your statement. Don't delay — check your statement dates carefully.
2
Contact Monday.com support first
Reach out to Monday.com via support.monday.com before filing a chargeback. Monday.com's billing team can often issue refunds for accidental renewals or duplicate MONDAY* charges faster than a bank dispute.
3
File a chargeback with your bank
If Monday.com cannot resolve the issue, contact your bank or card issuer and formally dispute the MONDAY* charge as unauthorized. Provide any email evidence or account screenshots.
4
Request a new card number if fraudulent
If you have no connection to Monday.com and the MONDAY* charge is confirmed fraudulent, ask your bank to cancel your card and issue a new one to prevent further unauthorized charges.

Tips for Managing Monday.com Charges

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Enable billing notifications in Monday.com to get email alerts before each MONDAY* renewal charge hits your card.

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Download invoices from the Monday.com Admin > Billing panel and store them to reconcile future MONDAY* charges easily.

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Only one admin should have billing access in Monday.com to avoid surprise MONDAY* charges from unauthorized plan upgrades.

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Note your Monday.com renewal date — annual plans auto-renew and the MONDAY* charge can appear as a large unexpected amount.

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Use a virtual card number for your Monday.com subscription so you can freeze it without affecting your primary account.

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Use WhatIsThisCharge.net to identify related charges like MONDAY* COM or MONDAY*TEAM that may also link to Monday.com.

ℹ️ Note

In most cases, the MONDAY* charge is a legitimate and expected billing from Monday.com for your active project management subscription — if you or a team member signed up for a free trial or paid plan, this charge is simply your automatic renewal. A quick check of your Monday.com Admin > Billing page will confirm the charge in seconds.