Why does "ROKU*DIRECT" appear on my bank statement?

This charge appears because you have an active subscription or made a purchase with Roku.

Is the "ROKU*DIRECT" charge legitimate?

Yes, this is a legitimate charge from Roku.

How do I cancel Roku?

You can cancel at my.roku.com/subscriptions.

How do I get a refund from Roku?

Contact Roku support directly to request a refund.

Home›Browse Charges›Entertainment›ROKU*DIRECT

ROKU*DIRECT Charge (What It Is + Is It Legit?)

✓ Legitimate

The "ROKU*DIRECT" charge is from Roku. Charge for a subscription purchased through the Roku interface (like Paramount+ or AMC+). Users often forget Roku is the middleman billing them.

🌍 US✅ Community verified

Roku

Charge for a subscription purchased through the Roku interface (like Paramount+ or AMC+). Users often forget Roku is the middleman billing them.

ROKU*DIRECT

Why does this charge appear?

When you subscribe to a streaming channel like Paramount+ or AMC+ directly through your Roku device, Roku itself processes the payment on behalf of the channel, which is why the descriptor reads ROKU*DIRECT rather than the name of the streaming service you actually signed up for. Roku uses this billing format to identify transactions where it is acting as the direct merchant of record, collecting payment through its platform rather than the channel billing you independently. Many users are surprised to see ROKU*DIRECT on their statement because they associate the charge with the streaming service they watch, not realizing that Roku handled the transaction behind the scenes.

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What should you do?

Check your Roku account to verify your subscription.

Make sure the charge is not from a family member or shared account holder.

If you want to cancel, visit my.roku.com/subscriptions to manage your subscription.

Still don't recognize it? Contact your bank to dispute the charge.

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Is this charge fraudulent?

No, this is a legitimate charge from Roku. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.