SALESFORCE* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "SALESFORCE*" charge is from Salesforce. Salesforce CRM or cloud platform subscription charge.
Salesforce
Salesforce CRM or cloud platform subscription charge.
Category
SaaS
Avg. Charge
$25.00 - $300.00
Country
US
Billing Cycle
Monthly
Cancel At
help.salesforce.com/account
Support
See website
Why does this charge appear?
Salesforce processes its subscription billing through Stripe, a third-party payment processor that truncates merchant names and appends an asterisk to create short, standardized identifiers for bank statement displays. When you're billed for a Salesforce CRM plan or any of its cloud platform services, the transaction passes through this system and gets recorded as SALESFORCE* rather than the full company name. The asterisk in the descriptor is actually a signature of Stripe's billing format, which Salesforce relies on to handle the high volume of recurring monthly charges across its global customer base.
What should you do?
Identify Your Salesforce Subscription
Log in to your Salesforce account at salesforce.com and navigate to your account settings to confirm which Salesforce product or plan you are currently subscribed to, such as Sales Cloud, Service Cloud, or another CRM tier that would generate a SALESFORCE* charge.
Review Your Salesforce Billing Details
Visit help.salesforce.com/account to access your billing history and invoices. Match the exact dollar amount of the SALESFORCE* charge on your bank statement to an invoice in your Salesforce account to confirm the charge is accurate and expected.
Check Who in Your Organization Authorized the Charge
If you are part of a business using Salesforce, check with your company's Salesforce administrator or finance team to verify the SALESFORCE* charge was authorized, as Salesforce subscriptions are often managed at an organizational level and billed centrally.
Manage or Cancel Your Salesforce Plan if Needed
If the SALESFORCE* charge is for a plan you no longer need or want to adjust, go to help.salesforce.com/account to review your subscription options, downgrade your plan, or initiate a cancellation request through Salesforce support to prevent future billing.
Is this charge fraudulent?
No, this is a legitimate charge from Salesforce. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
Frequently Asked Questions
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