SANTAM* Charge (What It Is + Is It Legit?)
â LegitimateThe "SANTAM*" charge is from Santam. Santam South Africa auto, home, or business insurance premium.
Santam
Santam South Africa auto, home, or business insurance premium.
Category
Insurance
Avg. Charge
Variable
Country
ZA
Billing Cycle
Monthly
Cancel At
santam.co.za
Support
+27-86-072-6826
What is this charge?
When Santam processes monthly insurance premium payments in South Africa, their billing system transmits a truncated merchant identifier to card networks and banks, resulting in "SANTAM*" appearing on your statement rather than the full company name. The asterisk following SANTAM is a standard delimiter used by payment processors to separate the merchant name from any additional reference data, such as a policy number or transaction code, that may follow it depending on your bank's display format. If you hold an auto, home, or business insurance policy with Santam and notice this charge, it is simply your recurring premium being collected through their automated billing system.
How to handle this charge
Identify your Santam policy
Log in to your Santam account at santam.co.za to confirm which active policy the SANTAM* charge corresponds to, whether it is your auto, home, or business insurance premium.
Match the charge amount
Compare the exact amount of the SANTAM* charge on your bank statement against your most recent Santam policy schedule or premium notice to ensure the amount matches what was agreed upon when you took out or renewed your cover.
Contact Santam directly if unsure
If the SANTAM* charge amount looks different from what you expect, call Santam's customer service or visit santam.co.za to speak with a representative who can pull up your policy details and explain any changes to your premium.
Manage or cancel your Santam policy
If you no longer want the insurance cover that is generating the SANTAM* charge, visit santam.co.za to review your policy options, request amendments, or initiate a cancellation to stop future charges from appearing on your statement.
How to cancel Santam
Santam bills you Monthly. To stop future charges, cancel from your account directly.
Cancel at SantamđĄ Tip â call before disputing
Try calling Santam at +27-86-072-6826 first. Most refund requests get resolved in one call, and bank disputes take 10+ days.
âšī¸ International processing
This charge is processed in ZA. You may see a foreign transaction fee from your bank (typically 1-3%).
Quick fraud check
No, this is a legitimate charge from Santam. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
Frequently Asked Questions
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