What exactly is the SHOPIFY* charge on my bank statement?

The SHOPIFY* charge is Shopify's billing descriptor used when they bill your card for a subscription plan, app fee, or theme purchase. The asterisk and any text after it may indicate the specific Shopify service or store name being billed.

Why does the charge say SHOPIFY* instead of just Shopify?

Banks and card networks truncate merchant names, so Shopify appears as SHOPIFY* followed by a short identifier such as a store name or service type. This is a standard billing practice and does not indicate fraud.

Can I get a refund for a SHOPIFY* charge?

Shopify offers prorated refunds in some cases, particularly if you cancel your plan shortly after renewal. Contact Shopify support at help.shopify.com to request a refund review for the specific SHOPIFY* charge in question.

How do I cancel my Shopify plan to stop future SHOPIFY* charges?

Log into your Shopify admin, go to Settings > Plan, and select 'Cancel subscription.' Follow the prompts to fully deactivate your store, which will stop future SHOPIFY* charges from appearing on your statement.

How do I stop SHOPIFY* charges from a Shopify app I no longer use?

In your Shopify admin, go to Apps > Installed apps, find the app, and click Delete or Uninstall. Uninstalling the app cancels its billing agreement and prevents future SHOPIFY* app charges from that provider.

Home›Browse Charges›SaaS›SHOPIFY*

SHOPIFY* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "SHOPIFY*" charge is from Shopify. Shopify ecommerce subscription.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Shopify

Shopify ecommerce subscription.

SHOPIFY*

What is this charge?

Shopify processes its monthly subscription billing through Stripe, a third-party payment processor that truncates merchant names to fit within the strict character limits imposed by card networks like Visa and Mastercard. Because of these limitations, the full company name gets shortened to the abbreviated descriptor "SHOPIFY*" followed by additional identifying details, which is why merchants and store owners paying for their Shopify ecommerce plan see this condensed label rather than the complete brand name. The asterisk in the descriptor is a standard Stripe formatting convention used to separate the merchant name from supplemental transaction information.

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How to handle this charge

Identify your Shopify plan

Log into your account at shopify.com and navigate to Settings then Billing to confirm which subscription plan is active and whether the charge amount matches your current Shopify plan tier.

Review your Shopify billing history

Visit shopify.com/admin/billing to view a full breakdown of your billing history and invoices. This will help you confirm the exact date and amount of the SHOPIFY* charge and whether it aligns with your expected billing cycle.

Check for additional Shopify app charges

The SHOPIFY* charge may include fees from third-party apps installed on your store. In your Shopify admin under Billing, look for any app subscription charges or one-time fees that may have been bundled into the total amount you see on your bank statement.

Cancel or downgrade your Shopify plan if needed

If you no longer need the Shopify subscription or want to stop future SHOPIFY* charges, go to shopify.com/admin/billing and select the option to pause, downgrade, or cancel your plan before your next billing date to avoid being charged again.

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How to cancel Shopify

Shopify bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Shopify

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Quick fraud check

No, this is a legitimate charge from Shopify. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the SHOPIFY* Charge Legitimate or Fraud?

A SHOPIFY* charge on your bank or credit card statement is almost always a legitimate billing from Shopify, the popular e-commerce platform used by millions of online store owners worldwide. This charge typically appears when you or someone with access to your payment method has an active Shopify subscription, paid app, or theme purchase. Common reasons you might see a SHOPIFY* charge include:

A monthly or annual Shopify plan subscription (Basic, Shopify, Advanced, or Plus)
A Shopify App Store purchase or recurring app subscription fee
A premium Shopify theme purchased from the official theme store
Shopify Payments or POS hardware/software fees tied to your store

How to Verify the SHOPIFY* Charge

1
Log into your Shopify account
Visit shopify.com and sign in. Navigate to Settings > Billing to view your full invoice history and match the SHOPIFY* charge amount to a specific billing date.
2
Search your email for Shopify receipts
Search your inbox for emails from 'billing@shopify.com' or 'no-reply@shopify.com'. Shopify sends a receipt for every charge, making it easy to match the SHOPIFY* transaction.
3
Check if a household member opened a store
Ask family members or anyone with access to your card if they signed up for a Shopify free trial or paid plan, as the SHOPIFY* charge would appear once the trial ends.
4
Review any Shopify app subscriptions
If you run a Shopify store, check your installed apps under Apps > Installed apps. Many third-party Shopify apps bill separately and can generate additional SHOPIFY* line items.
5
Contact your bank for more details
If you still can't identify the SHOPIFY* charge, call your bank and ask for the full merchant descriptor and transaction ID to help pinpoint the exact Shopify service billed.

How to Dispute a SHOPIFY* Charge

1
Act within 60 days
Most banks require disputes to be filed within 60 days of the SHOPIFY* charge appearing on your statement. Acting quickly protects your right to a chargeback if the charge is unauthorized.
2
Contact Shopify support first
Reach out to Shopify directly at help.shopify.com or via live chat. Shopify's billing team can often issue a refund for erroneous SHOPIFY* charges faster than a bank dispute can be resolved.
3
File a chargeback with your bank
If Shopify does not resolve the issue, contact your bank or card issuer to formally dispute the SHOPIFY* charge. Provide your email receipts or lack thereof as evidence.
4
Request a new card number
If the SHOPIFY* charge appears to be fully unauthorized and fraudulent, ask your bank to issue a new card number to prevent Shopify or any other merchant from billing the compromised card again.

Tips for Managing Shopify Charges

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Enable Shopify billing email alerts so you're notified every time a SHOPIFY* charge is processed to your card.

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Review your Shopify invoice page monthly under Settings > Billing to catch unexpected SHOPIFY* charges early.

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Use a dedicated card for your Shopify account so SHOPIFY* charges are easy to identify and separate from personal spending.

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Note your Shopify plan renewal date to anticipate the SHOPIFY* charge and avoid being caught off guard by annual billing.

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Remove unused payment methods from your Shopify account to prevent unintended SHOPIFY* charges on old cards.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside SHOPIFY* on your statement.

ℹ️ Note

In most cases, a SHOPIFY* charge is a routine, expected billing from Shopify for an active store subscription or app — if you or someone in your household runs an online store, this charge is almost certainly legitimate and easy to verify in your Shopify billing dashboard.