Question 1

What is the SURVEYMONKEY* charge on my bank statement?

Accepted Answer

The SURVEYMONKEY* charge is a subscription fee from SurveyMonkey, an online survey and data collection platform. This charge typically ranges from $25.00 to $75.00 depending on which plan you signed up for, such as their Advantage, Premier, or Team plans. If you or someone in your organization signed up for a SurveyMonkey account, this is a legitimate recurring billing charge for continued access to the platform.

Question 2

How do I cancel my SurveyMonkey subscription to stop future charges?

Accepted Answer

To cancel your SurveyMonkey subscription and prevent future SURVEYMONKEY* charges, log into your account at surveymonkey.com/login/ and navigate to your account settings. From there, look for the billing or subscription section where you can downgrade to a free plan or cancel entirely. Be sure to cancel before your next billing date to avoid being charged again, as SurveyMonkey typically does not issue refunds for billing periods already in progress.

Question 3

I don't remember signing up for SurveyMonkey — why am I being charged $25 to $75?

Accepted Answer

There are a few common reasons you might see an unexpected SURVEYMONKEY* charge between $25.00 and $75.00. A colleague or team member may have signed up using a shared or company payment method. You may have started a free trial that automatically converted to a paid subscription. It is also possible you signed up in the past and forgot about it. Log in at surveymonkey.com/login/ to check if an active subscription exists under your email address before assuming the charge is fraudulent.

Question 4

Is the SURVEYMONKEY* charge a one-time fee or will it keep appearing on my statement?

Accepted Answer

The SURVEYMONKEY* charge is a recurring subscription fee, not a one-time payment. SurveyMonkey bills on a monthly or annual basis depending on the plan you selected, so you can expect to see this charge in the $25.00 to $75.00 range appearing regularly until you cancel. If you want to stop the recurring billing, you will need to log in at surveymonkey.com/login/ and cancel or downgrade your subscription through your account settings.

SURVEYMONKEY* Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

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