What exactly is the TRELLO* charge on my bank statement?

The TRELLO* charge is a billing descriptor used by Trello when processing payments for its Premium or Business subscription plans. If you or a team member has an active paid Trello plan, this charge is expected and legitimate.

Why does the charge say TRELLO* instead of just Trello?

The asterisk in TRELLO* is a standard formatting convention used by payment processors to separate the merchant name from a sub-descriptor, such as a plan name or billing period. It does not indicate anything unusual about the charge.

Can I get a refund for a TRELLO* charge?

Trello's refund policy is limited, but if you were charged in error or didn't intend to renew, contact Atlassian support at support.atlassian.com promptly. Refunds are most commonly granted when requested within a few days of the TRELLO* charge appearing.

How do I cancel my Trello subscription to stop future charges?

Log into trello.com, go to your workspace settings, select 'Billing,' and choose 'Cancel Subscription.' Once cancelled, your plan downgrades to the free tier at the end of the billing period and no further TRELLO* charges will be made.

How do I make sure I never see an unexpected TRELLO* charge again?

Remove your payment method from Trello's billing settings when you no longer need a paid plan, and audit all workspaces you admin via admin.atlassian.com to ensure no active paid seats remain that could trigger a future TRELLO* charge.

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TRELLO* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "TRELLO*" charge is from Trello. Trello project management subscription.

🌍 US🕐 8 min read📅 Updated May 22, 2026

Trello

Trello project management subscription.

TRELLO*

What is this charge?

Trello uses Atlassian's billing infrastructure to process its subscription payments, and the truncated descriptor "TRELLO*" appears on your bank statement because payment networks like Visa and Mastercard enforce a strict character limit on merchant descriptors, typically capping them at 22 characters or fewer. The asterisk following the name is a formatting convention used by Atlassian's payment processor to separate the brand name from any additional billing detail, such as a plan type or transaction ID, that may follow it depending on your bank's display settings. If you're seeing a $5.00 monthly charge with this descriptor, it almost certainly corresponds to your Trello Standard plan subscription.

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How to handle this charge

Identify your Trello plan

Log in to your Trello account at trello.com and navigate to your account settings to confirm which subscription plan you are currently on. The TRELLO* charge on your bank statement corresponds to a Trello project management subscription, so check whether you signed up for Trello Standard, Premium, or Enterprise.

Match the charge amount to your Trello billing

Visit trello.com/billing to view your billing history and current subscription details. Compare the exact dollar amount of the TRELLO* charge on your bank statement against the invoice shown in your Trello billing page to confirm they match.

Check for multiple Trello workspaces

If the TRELLO* charge amount seems unexpected, check whether you are an admin or owner of multiple Trello workspaces, as each paid workspace can generate its own billing charge. Review all workspaces in your Trello account to account for any additional subscriptions you may have forgotten about.

Cancel or downgrade your Trello subscription if needed

If you no longer need the Trello subscription or want to stop future TRELLO* charges, go directly to trello.com/billing and select the option to cancel or downgrade your plan to the free tier. Make sure to cancel before your next billing date to avoid being charged again.

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How to cancel Trello

Trello bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Trello

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Quick fraud check

No, this is a legitimate charge from Trello. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the TRELLO* Charge Legitimate or Fraud?

A TRELLO* charge on your bank or credit card statement is almost always a legitimate billing from Trello, the popular project management and collaboration tool owned by Atlassian. This charge typically appears when you or someone on your account is subscribed to Trello Premium or Trello Business, billed monthly or annually. Here are the most common reasons you might see a TRELLO* charge:

You signed up for a Trello Premium subscription and the free trial has ended
Your Trello Business or Enterprise plan renewed on its monthly or annual billing cycle
A workspace admin added paid seats or upgraded your team's Trello plan
A family member or colleague signed up for Trello using your payment details

How to Verify the TRELLO* Charge

1
Log into your Trello account
Visit trello.com and sign in. Navigate to your account settings and check 'Billing' to see your active plan, amount, and last payment date — these should match the TRELLO* charge on your statement.
2
Search your email for Trello receipts
Search your inbox for emails from 'noreply@trello.com' or 'billing@atlassian.com'. Trello sends a receipt every time a TRELLO* charge is processed, so a matching email confirms the charge is genuine.
3
Check household or team members
Ask family members or colleagues whether they set up a Trello workspace using your payment method. Workspace admins can attach billing to a shared card without the cardholder being directly notified.
4
Review your Atlassian subscription portal
Because Trello is owned by Atlassian, visit admin.atlassian.com to review all active Trello and Atlassian subscriptions tied to your account. This helps surface any unexpected TRELLO* charges linked to a workspace you may have forgotten.
5
Contact your bank for transaction details
If you still cannot identify the TRELLO* charge, call your bank and request the full merchant descriptor and transaction ID. This extra detail can help you pinpoint exactly which Trello workspace or plan triggered the charge.

How to Dispute a TRELLO* Charge

1
Act within 60 days of the charge
Most banks require you to dispute an unauthorized TRELLO* charge within 60 days of the statement date. Acting quickly gives you the best chance of a full refund through your bank's dispute process.
2
Contact Trello support first
Reach out to Trello's support team at support.atlassian.com and explain the unexpected TRELLO* charge. Trello can often issue a refund directly, especially for charges made within the last billing cycle, which is faster than a bank dispute.
3
File a chargeback with your bank
If Trello support is unresponsive or denies your refund, contact your bank or card issuer to file a formal chargeback for the TRELLO* charge. Provide any email receipts, account screenshots, or correspondence with Trello as supporting evidence.
4
Request a new card number
If you believe your card details were used fraudulently to purchase a Trello subscription, ask your bank to cancel your card and issue a new one. This prevents any future unauthorized TRELLO* charges from being processed.

Tips for Managing Trello Charges

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Enable billing alerts in Trello so you're notified by email before each TRELLO* charge is processed.

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Review all Trello workspaces you belong to — each workspace can carry its own TRELLO* billing.

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Secure your Trello account with two-factor authentication to prevent unauthorized plan upgrades.

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Note your Trello renewal date in your calendar so the TRELLO* charge never catches you off guard.

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Use a virtual card number for Trello subscriptions to limit exposure if your details are ever compromised.

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Use WhatIsThisCharge.net to identify any other unfamiliar charges that appear alongside TRELLO* on your statement.

ℹ️ Note

In most cases, a TRELLO* charge is simply Trello renewing your Premium or Business subscription — often one you signed up for months ago or a workspace your team is actively using. A quick check of your Trello billing settings at trello.com will usually clear up any confusion in just a few minutes.