UPWORK* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "UPWORK*" charge is from Upwork. Freelancer hourly or fixed payment through Upwork platform.
Upwork
Freelancer hourly or fixed payment through Upwork platform.
Category
SaaS
Avg. Charge
Variable
Country
US
Billing Cycle
One-time
Cancel At
upwork.com/nx/payments/reports/transaction-history
Support
See website
Why does this charge appear?
When Upwork processes payments for freelancer work on its platform, the charge descriptor is truncated to "UPWORK*" because payment networks like Visa and Mastercard enforce a strict character limit on how merchant names appear in bank transaction records. The asterisk following the company name is a standard formatting convention used by Upwork's payment processing system to separate the merchant identifier from any additional reference information, such as a contract or project code, that may follow it on your statement. If you hired a freelancer or paid for a fixed-price project through Upwork, the UPWORK* descriptor is the expected way this legitimate charge will show up in your bank or credit card account.
What should you do?
Check Your Upwork Transaction History
Log in to your Upwork account and visit upwork.com/nx/payments/reports/transaction-history to see a full breakdown of your recent payments. The UPWORK* charge on your bank statement should match a freelancer payment, contract milestone, or hourly billing cycle listed there.
Match the Charge to a Freelancer Contract
In your Upwork transaction history, identify which specific freelancer contract or fixed-price milestone triggered the UPWORK* charge. Upwork bills clients for hourly contracts weekly and for fixed-price contracts when milestones are released, so confirm the amount aligns with an active agreement you authorized.
Review Any Active Upwork Contracts
Head to upwork.com and navigate to your active contracts to see if you have any ongoing freelancer relationships that may generate recurring UPWORK* charges. If you no longer need a contract, you can pause or close it directly from the contracts dashboard to prevent future billing.
Contact Upwork Support If Something Looks Off
If the UPWORK* charge amount does not match anything in your transaction history at upwork.com/nx/payments/reports/transaction-history, reach out to Upwork's customer support through upwork.com to report the discrepancy. Upwork can investigate unauthorized or incorrect charges and help you resolve the issue before escalating to your bank.
Is this charge fraudulent?
No, this is a legitimate charge from Upwork. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
Frequently Asked Questions
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