What is the ZALANDO* charge on my bank statement?

The ZALANDO* charge is how Zalando, the European online fashion retailer, appears on bank and credit card statements after you make a purchase or pay for a Zalando PLUS membership.

Why does the charge say ZALANDO* instead of just Zalando?

The asterisk in ZALANDO* is a standard formatting convention used by Zalando's payment processor when submitting transactions to card networks — it does not indicate anything unusual about the charge.

Can I get a refund for a ZALANDO* charge?

Yes — Zalando offers a 100-day free returns policy on most items. Log into your Zalando account, initiate a return, and the refund will appear as a credit reversing the original ZALANDO* charge.

How do I cancel my Zalando PLUS membership to stop recurring charges?

Log into your Zalando account, go to 'My Account' > 'Zalando PLUS', and select 'Cancel Membership'. The recurring ZALANDO* subscription charge will stop at the end of your current billing period.

How do I stop future ZALANDO* charges if I didn't authorize them?

If you didn't authorize the charge, log into your Zalando account to remove your saved payment method, then contact your bank to block further ZALANDO* transactions and consider requesting a new card.

Home›Browse Charges›Shopping›ZALANDO*

ZALANDO* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "ZALANDO*" charge is from Zalando. Zalando Online-Shopping Kauf.

🌍 DE🕐 7 min read📅 Updated May 22, 2026

Zalando

Zalando Online-Shopping Kauf.

ZALANDO*

Why does this charge appear?

When Zalando processes payments through its European billing infrastructure, it appends an asterisk to its truncated merchant identifier, resulting in the "ZALANDO*" descriptor you see on your bank statement rather than the full company name. This formatting convention is commonly used by large e-commerce platforms operating across multiple European markets, where payment gateways and acquiring banks impose character limits and standardized merchant code formats that strip away additional branding detail. If you recently made a purchase on the Zalando website or app, this one-time charge in the region of €50.00 almost certainly corresponds to that order from the German-based online fashion retailer.

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Your next steps

Check Your Zalando Order History

Log in to your Zalando account at zalando.de and navigate to your order history to match the ZALANDO* charge amount with a recent purchase. The charge will correspond to a completed order for clothing, shoes, or accessories.

Review Your Zalando Delivery Status

On zalando.de, check if the order linked to the ZALANDO* charge has been shipped or delivered. Sometimes charges appear on your statement before you receive the item, which is normal for Zalando purchases.

Manage or Cancel Zalando Orders

If you do not recognize the specific ZALANDO* charge or wish to cancel an order, visit zalando.de/account to review your active orders, request a return, or cancel any pending purchases you may have forgotten about.

Monitor Future ZALANDO* Charges

If you have a Zalando account with saved payment details, keep an eye on your bank statement for any unexpected ZALANDO* charges that do not match an order you placed. If you spot an unauthorized charge, update your Zalando password immediately via zalando.de/account and contact Zalando customer support.

ℹ️ International processing

This charge is processed in DE. You may see a foreign transaction fee from your bank (typically 1-3%).

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Legitimate or scam?

No, this is a legitimate charge from Zalando. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the ZALANDO* Charge Legitimate or Fraud?

A ZALANDO* charge on your bank or credit card statement is almost always a legitimate transaction from Zalando, one of Europe's largest online fashion and lifestyle retailers. The asterisk in ZALANDO* is simply how Zalando's payment processor formats the merchant name when reporting to banks. Common reasons you may see this charge include:

A recent clothing, shoes, or accessories purchase made on Zalando's website or app
A Zalando PLUS membership subscription fee being billed to your card
A delayed charge from a previous order that was only recently dispatched
A purchase made by a family member or household member who shares your payment method

How to Verify the ZALANDO* Charge

1
Check your Zalando order history
Log into your Zalando account at zalando.com and navigate to 'My Orders' to see if the charge amount matches any recent or pending purchases.
2
Search your email for Zalando receipts
Search your inbox for emails from Zalando (noreply@zalando.com) with order confirmations or dispatch notices that match the ZALANDO* charge amount and date.
3
Check household members
Ask family members or housemates if they used your saved payment method to place an order on Zalando, as shared accounts or stored cards can lead to unexpected ZALANDO* charges.
4
Review your Zalando PLUS subscription
If you signed up for Zalando PLUS, check your membership settings in your account — the annual or monthly fee will appear as a ZALANDO* charge on your statement.
5
Contact your bank if still unsure
If you cannot match the ZALANDO* charge to any Zalando order or subscription, call your bank to get the exact transaction date and amount before taking further action.

How to Dispute a ZALANDO* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized ZALANDO* charge within 60 days of the statement date, so act quickly once you spot a suspicious transaction.
2
Contact Zalando customer service first
Reach out to Zalando's customer service via their help center at zalando.com/contact — resolving the issue directly with Zalando is often faster than a formal bank dispute.
3
File a chargeback with your bank
If Zalando cannot resolve the issue, contact your bank or card issuer to file a formal chargeback, providing your order history screenshots and any Zalando correspondence as evidence.
4
Request a new card if fraud is suspected
If you believe the ZALANDO* charge is the result of card fraud — meaning you have no Zalando account — ask your bank to cancel your card and issue a replacement immediately.

Tips for Managing Zalando Charges

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Enable bank transaction alerts so you're notified instantly when a ZALANDO* charge hits your account.

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Save Zalando order confirmation emails to easily match them against ZALANDO* charges on your statement.

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Secure your Zalando account with a strong password and two-factor authentication to prevent unauthorized purchases.

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Note your Zalando PLUS renewal date so you're never surprised by an annual or monthly ZALANDO* subscription charge.

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Use a virtual card number for Zalando purchases to limit exposure if your payment details are ever compromised.

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Use WhatIsThisCharge.net to identify other unfamiliar charges that may appear alongside ZALANDO* on your statement.

ℹ️ Note

In most cases, a ZALANDO* charge simply reflects a recent fashion or lifestyle purchase — or an active Zalando PLUS membership — and is nothing to worry about. A quick check of your Zalando order history is usually all it takes to confirm the charge is legitimate.