What exactly is the ZOOM* charge on my bank statement?

The ZOOM* charge is Zoom Video Communications billing you for a paid subscription or add-on. Zoom uses the 'ZOOM*' merchant prefix when processing credit and debit card payments, which is why it may not immediately read as 'Zoom' on your statement.

Why does the charge say ZOOM* instead of just Zoom?

Zoom uses a truncated billing descriptor — ZOOM* — which is standard practice for software companies processing payments through third-party payment gateways. The asterisk typically separates the merchant name from a plan code or reference number.

Can I get a refund for a ZOOM* charge?

Zoom offers refunds for accidental renewals if requested promptly, typically within 30 days. Visit zoom.us/support and contact the billing team directly, referencing the ZOOM* charge amount and date to request a refund.

How do I cancel my Zoom subscription to stop ZOOM* charges?

Log into zoom.us, go to 'Admin' > 'Account Management' > 'Billing', and select 'Cancel Subscription.' Make sure to cancel before your next renewal date; Zoom will confirm cancellation via email and no further ZOOM* charges will be processed.

How do I stop future ZOOM* charges from appearing?

To permanently stop ZOOM* charges, cancel your Zoom subscription through your account's billing settings and remove your saved payment method. If charges continue after cancellation, contact Zoom support and your bank immediately.

Home›Browse Charges›SaaS›ZOOM*

ZOOM* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "ZOOM*" charge is from Zoom. Zoom video conferencing subscription.

🌍 US🕐 8 min read📅 Updated May 22, 2026

Zoom

Zoom video conferencing subscription.

ZOOM*

Why does this charge appear?

When Zoom processes subscription payments for its video conferencing plans, the charge is routed through an automated billing system that appends an asterisk after the brand name, resulting in "ZOOM*" appearing on your statement rather than the full company name. The asterisk is a standard delimiter used by payment processors to separate the merchant identifier from additional transaction details such as a product code or billing reference, which may be truncated depending on your bank's character limit. If you see "ZOOM*" on your statement for around $14.99, it almost certainly corresponds to a monthly Zoom subscription, such as the Zoom Pro plan billed to your card on file.

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Your next steps

Identify your Zoom plan

Log in to your Zoom account at zoom.us and navigate to the Account Management section to confirm which subscription plan you are currently enrolled in and whether the ZOOM* charge amount matches your plan's billing rate.

Review your Zoom billing history

Visit zoom.us/billing to view your full billing history and invoices. Cross-reference the date and amount of the ZOOM* charge on your bank statement with your Zoom invoices to confirm it is an expected and accurate charge.

Check for multiple Zoom accounts

If the ZOOM* charge seems unfamiliar, consider whether you or a family member may have created a secondary Zoom account. Search your email inboxes for Zoom subscription confirmation emails to identify any accounts you may have forgotten about.

Cancel or adjust your Zoom subscription

If you no longer need the Zoom subscription or want to avoid future ZOOM* charges, go directly to zoom.us/billing and select the option to cancel or downgrade your plan. Zoom also offers a free tier, so you can downgrade rather than fully cancel if you still want basic access.

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How to cancel Zoom

Zoom bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Zoom

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Legitimate or scam?

No, this is a legitimate charge from Zoom. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the ZOOM* Charge Legitimate or Fraud?

A ZOOM* charge on your bank or credit card statement is almost always a legitimate billing from Zoom Video Communications, the popular video conferencing and collaboration platform. Zoom uses the ZOOM* prefix when processing subscription payments through third-party billing processors, which is why it may look unfamiliar. Before assuming fraud, consider these common reasons you may see this charge:

An active Zoom Pro, Business, or Enterprise monthly or annual subscription renewal
A recent upgrade from Zoom's free Basic plan to a paid tier
A Zoom add-on purchase such as Zoom Phone, Zoom Webinar, or extra cloud recording storage
A family member or colleague signing up for Zoom using your payment method

How to Verify the ZOOM* Charge

1
Log into your Zoom account
Visit zoom.us and sign in. Navigate to 'Admin' > 'Account Management' > 'Billing' to view your current plan, billing history, and the exact amount of your most recent ZOOM* charge.
2
Search your email for Zoom receipts
Search your inbox for emails from 'no-reply@zoom.us' or 'billing@zoom.us'. Zoom sends order confirmation and renewal receipt emails that will match the ZOOM* charge date and amount on your statement.
3
Check household or team members
Ask family members or colleagues whether they signed up for a Zoom paid plan using a shared payment method. Zoom allows account owners to add members under a single billing profile.
4
Review third-party app subscriptions
If you subscribed to Zoom through the Apple App Store or Google Play, check those platforms for active Zoom subscriptions, as the billing may still route through ZOOM* on your card statement.
5
Contact your bank for details
If the charge date, amount, or merchant details still don't match anything in your Zoom account, call the number on the back of your card and ask your bank for the full merchant descriptor and transaction ID for the ZOOM* charge.

How to Dispute a ZOOM* Charge

1
Act within 60 days
Most banks require you to dispute an unauthorized ZOOM* charge within 60 days of the statement date. Don't delay — gather your Zoom billing history and bank statement as documentation before reaching out.
2
Contact Zoom support first
Reach Zoom's billing team at zoom.us/support or via live chat. Zoom's billing department can often issue a refund for accidental renewals or duplicate ZOOM* charges faster than a bank chargeback.
3
File a chargeback with your bank
If Zoom declines to refund an unauthorized ZOOM* charge, contact your bank or credit card issuer to file a formal chargeback. Provide your Zoom account records showing the charge does not match any active subscription.
4
Request a new card number
If the ZOOM* charge appears fraudulent and you did not authorize any Zoom account, ask your bank to issue a replacement card with a new number to prevent further unauthorized charges from appearing.

Tips for Managing Zoom Charges

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Enable Zoom billing email alerts so you're notified before each ZOOM* renewal charge hits your card.

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Download your Zoom invoice from the Billing portal and match it line-by-line against the ZOOM* amount on your statement.

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Audit your Zoom account's licensed users regularly — unused seats on paid Zoom plans silently generate recurring ZOOM* charges.

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Note whether your Zoom plan is monthly or annual — annual plans generate a single large ZOOM* charge that can appear unexpected.

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Never share your Zoom login credentials; unauthorized account access can lead to fraudulent ZOOM* add-on purchases.

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Use WhatIsThisCharge.net to identify any related charges that may appear alongside ZOOM* on your statement.

ℹ️ Note

In most cases, a ZOOM* charge is simply Zoom billing you for an active Pro, Business, or add-on subscription — a routine and expected transaction that millions of users see each month. A quick check of your Zoom billing portal at zoom.us will usually match the charge and put your mind at ease.