What exactly is the ZOOM VIDEO* charge on my statement?

The ZOOM VIDEO* charge is how Zoom Video Communications appears on bank and credit card statements when billing for a paid subscription plan or add-on product like Zoom Phone or Zoom Webinars.

Why does the charge say ZOOM VIDEO* instead of just Zoom?

Payment processors truncate merchant names to fit statement formats, so Zoom Video Communications is shortened to ZOOM VIDEO* followed by a transaction code or partial description on your statement.

Can I get a refund for a ZOOM VIDEO* charge?

Zoom Video Communications offers refunds within 30 days of an annual plan charge if you have not used the service significantly. Contact Zoom billing support at support.zoom.us to request a refund.

How do I cancel my Zoom Video Communications subscription?

Log in at zoom.us, go to Admin > Account Management > Billing, and select 'Cancel Subscription.' Canceling before your renewal date will stop future ZOOM VIDEO* charges from appearing on your statement.

How do I stop future ZOOM VIDEO* charges?

Cancel your Zoom Video Communications subscription through the billing portal before the next renewal date, and confirm you receive a cancellation confirmation email to ensure no further ZOOM VIDEO* charges occur.

Home›Browse Charges›SaaS›ZOOM VIDEO*

ZOOM VIDEO* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "ZOOM VIDEO*" charge is from Zoom Video Communications. Zoom Video Communications subscription.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Zoom Video Communications

Zoom Video Communications subscription.

ZOOM VIDEO*

Why does this charge appear?

When Zoom Video Communications processes subscription payments, their billing system truncates the full company name to fit within the character limits imposed by card networks like Visa and Mastercard, which typically cap merchant descriptors at 22-25 characters. The result is the shortened "ZOOM VIDEO*" descriptor you see on your statement, where the asterisk acts as a separator commonly used by payment processors to divide the merchant name from any additional billing detail, such as a plan type or billing cycle. If you have an active Zoom subscription billed at around $14.99 per month, this charge is almost certainly your standard Pro or business plan renewal.

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Your next steps

Identify the Zoom Video Communications charge

Log in to your Zoom account at zoom.us and navigate to your billing section to confirm the ZOOM VIDEO* charge on your bank statement matches your current subscription plan, whether it is a Pro, Business, or Enterprise tier.

Review your Zoom subscription details

At zoom.us/billing, check the billing history and subscription renewal date to verify the amount charged for your Zoom Video Communications plan matches what you were expecting, including any add-ons like webinar hosting or cloud storage.

Check for multiple Zoom accounts

If the ZOOM VIDEO* charge seems unfamiliar, consider whether you or a family member may have signed up for a separate Zoom Video Communications account using a different email address, as duplicate accounts are a common reason for unexpected Zoom billing charges.

Cancel or adjust your Zoom plan if needed

If you no longer need your Zoom Video Communications subscription or want to downgrade to the free tier, visit zoom.us/billing to cancel or modify your plan before the next billing cycle to avoid future ZOOM VIDEO* charges on your statement.

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How to cancel Zoom Video Communications

Zoom Video Communications bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Zoom Video Communications

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Legitimate or scam?

No, this is a legitimate charge from Zoom Video Communications. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the ZOOM VIDEO* Charge Legitimate or Fraud?

A ZOOM VIDEO* charge on your bank or credit card statement is almost always a legitimate billing from Zoom Video Communications, the popular video conferencing platform. This charge typically appears when you subscribe to a Zoom plan such as Pro, Business, or Enterprise, or when you purchase add-ons like Zoom Phone or Zoom Webinars.

You or a household member signed up for a paid Zoom Video Communications subscription
Your free Zoom trial converted to a paid plan automatically
You purchased a Zoom add-on product such as Zoom Phone, Zoom Rooms, or Zoom Webinars
Zoom Video Communications renewed your annual or monthly subscription on its billing date

How to Verify the ZOOM VIDEO* Charge

1
Log into your Zoom account
Visit zoom.us and sign in. Navigate to Admin > Account Management > Billing to review your current plan and recent payment history from Zoom Video Communications.
2
Search your email for receipts
Search your inbox for emails from 'no-reply@zoom.us' or 'billing@zoom.us'. Zoom Video Communications sends an email receipt for every ZOOM VIDEO* charge processed.
3
Check household members
Ask family members or roommates whether they used your card to sign up for a Zoom Video Communications plan, as shared billing is a common reason for an unexpected ZOOM VIDEO* charge.
4
Review linked subscriptions
Check if any third-party services you use are bundled with Zoom Video Communications, or if a work or school account was tied to your personal card triggering a ZOOM VIDEO* charge.
5
Contact your bank
If you still cannot identify the ZOOM VIDEO* charge, call the number on the back of your card. Your bank can provide the exact merchant details submitted by Zoom Video Communications.

How to Dispute a ZOOM VIDEO* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized ZOOM VIDEO* charge within 60 days of the statement date, so act quickly to protect your chargeback rights.
2
Contact Zoom Video Communications first
Reach out to Zoom support at support.zoom.us or call their billing team. Zoom Video Communications can often reverse accidental charges or duplicate ZOOM VIDEO* transactions faster than a bank dispute.
3
File a chargeback with your bank
If Zoom Video Communications does not resolve the issue, contact your bank or card issuer to formally dispute the ZOOM VIDEO* charge and request a chargeback under unauthorized transaction rules.
4
Request a new card number
If you suspect your card was used fraudulently for the ZOOM VIDEO* charge, ask your bank to issue a new card number to prevent any further unauthorized charges from Zoom Video Communications.

Tips for Managing Zoom Video Communications Charges

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Enable billing alerts in your Zoom Video Communications account to get notified before each ZOOM VIDEO* charge is processed.

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Download your Zoom Video Communications invoices from the billing portal and save them for easy reconciliation of ZOOM VIDEO* charges.

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Use a dedicated email for your Zoom Video Communications account so billing receipts never get lost among other messages.

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Note your Zoom subscription renewal date — annual plans generate a large ZOOM VIDEO* charge once per year that can be easy to forget.

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Downgrade or cancel your Zoom Video Communications plan before the renewal date to avoid an unwanted ZOOM VIDEO* charge.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside your ZOOM VIDEO* billing.

ℹ️ Note

Most ZOOM VIDEO* charges are completely legitimate and simply reflect a monthly or annual subscription renewal from Zoom Video Communications — if the amount matches your plan price, there is likely nothing to worry about.