Why You're Seeing "DOORDASH" on Your Bank Statement
Is the DOORDASH Charge Legitimate or Fraud?
If you see a charge labeled DOORDASH on your bank or credit card statement, it is most likely a legitimate charge from DoorDash, the popular food delivery platform. DoorDash processes payments for food orders, delivery fees, tips, and their subscription service called DashPass. Here are the most common reasons you might see a DOORDASH charge:
- A food delivery order placed through the DoorDash app or website
- A monthly or annual DashPass subscription fee (typically $9.99/month or $96/year)
- A temporary authorization hold placed when you placed an order
- An order placed by a family member or friend using your saved payment method
However, if you do not recognize the DOORDASH charge and have never used DoorDash, your card details may have been compromised. It is important to act quickly to verify and dispute any unauthorized DOORDASH charges.
How to Verify the DOORDASH Charge
- 1
Log into your DoorDash account
Visit doordash.com or open the DoorDash app and navigate to your Order History. Check if any recent orders match the date and amount of the DOORDASH charge on your statement.
- 2
Search your email for DoorDash receipts
Search your inbox for emails from DoorDash (no-reply@doordash.com). Every completed DoorDash order generates a receipt email with an itemized breakdown matching the charge.
- 3
Check your DashPass subscription status
In the DoorDash app, go to Account > DashPass to see if you have an active subscription. A recurring DOORDASH charge of $9.99 is typically a DashPass monthly billing.
- 4
Check with household members
Ask family members or roommates if they used your payment method on DoorDash. Your card may be saved in someone else's DoorDash account as a default payment method.
- 5
Contact your bank for more details
Call the number on the back of your card and ask for the full merchant descriptor and transaction details for the DOORDASH charge to confirm whether it is legitimate or suspicious.
How to Dispute a DOORDASH Charge
- 1
Act within 60 days
Most banks require you to dispute unauthorized charges within 60 days of the statement date. Do not wait — contact DoorDash or your bank as soon as you identify a suspicious DOORDASH charge.
- 2
Contact DoorDash support first
Visit help.doordash.com or use the in-app chat to report the unauthorized charge. DoorDash support can verify whether the transaction was linked to your account and may issue a refund directly.
- 3
File a chargeback with your bank
If DoorDash does not resolve the issue, contact your bank or credit card issuer and formally dispute the DOORDASH charge as unauthorized. Provide any communication with DoorDash as supporting evidence.
- 4
Request a new card number
If you believe your card details were stolen and used fraudulently on DoorDash, ask your bank to cancel the compromised card and issue a new one to prevent future unauthorized DOORDASH charges.
Tips for Managing DOORDASH Charges
Enable DoorDash order notifications so you get an alert every time a purchase is made on your account.
Regularly review your DoorDash Order History to reconcile charges against your bank statement monthly.
Use a strong, unique password for your DoorDash account to prevent unauthorized access and fraudulent orders.
Note your DashPass renewal date to avoid surprise DOORDASH subscription charges on your billing cycle.
Set up bank alerts for any DOORDASH transactions above a threshold to catch unauthorized charges immediately.
Use WhatIsThisCharge.net to identify related charges that may appear alongside or instead of the DOORDASH descriptor.
Frequently Asked Questions About DOORDASH Charges
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