Why You're Seeing "DUOLINGO" on Your Bank Statement
Is the DUOLINGO Charge Legitimate or Fraud?
If you see a charge labeled DUOLINGO on your bank or credit card statement, it is most likely a legitimate subscription fee from Duolingo, the popular language-learning app. Duolingo charges users for its premium Duolingo Plus (Super Duolingo) subscription, which removes ads, enables offline lessons, and unlocks additional features.
Common legitimate reasons you may see a DUOLINGO charge include:
- A monthly or annual Super Duolingo (formerly Duolingo Plus) subscription renewal
- A free trial that converted into a paid subscription after the trial period ended
- A family plan subscription that a household member signed up for
- A one-time purchase of Duolingo gems or in-app currency on a mobile device
However, if you do not recall signing up for Duolingo or recognizing this charge, it is worth verifying your account and checking with household members before assuming it is fraudulent.
How to Verify the DUOLINGO Charge
- 1
Log into your Duolingo account
Visit duolingo.com or open the Duolingo app and sign in. Navigate to your profile settings and check the 'Super Duolingo' or subscription section to see if an active plan is associated with your account.
- 2
Search your email for Duolingo receipts
Search your inbox for emails from 'no-reply@duolingo.com' or 'support@duolingo.com'. Duolingo sends confirmation emails when a subscription starts or renews, so a matching receipt confirms the charge is legitimate.
- 3
Check with household members
Ask family members or roommates if they signed up for a Duolingo subscription using your shared payment method. A spouse, child, or roommate may have enrolled in Super Duolingo without informing you.
- 4
Review your app store subscriptions
If Duolingo was downloaded via the Apple App Store or Google Play Store, the charge may appear through Apple or Google. Check your App Store or Google Play subscription settings to find any active Duolingo billing.
- 5
Contact your bank if still unclear
If you cannot match the DUOLINGO charge to any account or receipt, call the number on the back of your card. Your bank can provide the exact merchant details, transaction date, and amount to help you confirm or dispute the charge.
How to Dispute a DUOLINGO Charge
- 1
Act within 60 days of the charge
Most banks and credit card issuers require you to dispute unauthorized charges within 60 days of the statement date. For DUOLINGO charges, act quickly as soon as you notice an unfamiliar transaction to protect your chargeback rights.
- 2
Contact Duolingo support first
Visit support.duolingo.com and submit a refund request directly to Duolingo. Duolingo offers refunds in certain circumstances, especially if you forgot to cancel before a renewal or if the charge was made in error.
- 3
File a chargeback with your bank
If Duolingo's support team does not resolve the issue, contact your bank or credit card issuer to file a formal chargeback. Provide your Duolingo account details, any email correspondence, and the transaction date as supporting evidence.
- 4
Request a new card number if compromised
If you believe your card details were used fraudulently to sign up for Duolingo without your knowledge, ask your bank to issue a new card number. This prevents any future unauthorized DUOLINGO charges from processing.
Tips for Managing DUOLINGO Charges
Set a calendar reminder before your Duolingo free trial ends to cancel if you don't want to be charged for Super Duolingo.
Always check whether you subscribed via Duolingo's website or an app store — billing locations differ and affect how you cancel.
Keep your Duolingo account login saved so you can quickly check your subscription status if an unexpected DUOLINGO charge appears.
Note your Duolingo billing renewal date in your calendar to review charges before they process each month or year.
Use a virtual card number for Duolingo subscriptions to easily block future charges without canceling your main debit or credit card.
Use WhatIsThisCharge.net to identify related charges that may appear alongside your DUOLINGO transaction.
Frequently Asked Questions About the DUOLINGO Charge
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