Why You're Seeing "TRELLO*" on Your Bank Statement
Why You're Seeing "TRELLO*" on Your Bank Statement
A charge showing TRELLO* on your bank statement comes from Trello, a popular project management and collaboration tool owned by Atlassian. This charge typically represents a subscription payment for Trello's Premium or Enterprise plan, which unlocks advanced features like unlimited boards, automation, and admin controls. If you or someone in your organization signed up for a paid Trello plan, this is the recurring billing charge you'll see each month or year. The asterisk following TRELLO* is a common formatting convention used by payment processors to separate the merchant name from additional billing details.
The TRELLO* descriptor appears on your bank statement because Trello uses a shortened, system-generated merchant identifier when processing payments through its billing platform. Payment networks often truncate or stylize company names to fit within character limits imposed by card processors, which is why you may not see the full brand name 'Trello by Atlassian' spelled out. If you have an active Trello Premium or Enterprise subscription, this charge is legitimate and will recur on either a monthly or annual billing cycle depending on your plan settings.
Is the TRELLO* Charge Legitimate or Fraud?
A TRELLO* charge on your bank or credit card statement is almost always a legitimate billing from Trello, the popular project management and collaboration tool owned by Atlassian. This charge typically appears when you or someone on your account is subscribed to Trello Premium or Trello Business, billed monthly or annually. Here are the most common reasons you might see a TRELLO* charge:
- You signed up for a Trello Premium subscription and the free trial has ended
- Your Trello Business or Enterprise plan renewed on its monthly or annual billing cycle
- A workspace admin added paid seats or upgraded your team's Trello plan
- A family member or colleague signed up for Trello using your payment details
How to Verify the TRELLO* Charge
- 1
Log into your Trello account
Visit trello.com and sign in. Navigate to your account settings and check 'Billing' to see your active plan, amount, and last payment date â these should match the TRELLO* charge on your statement.
- 2
Search your email for Trello receipts
Search your inbox for emails from 'noreply@trello.com' or 'billing@atlassian.com'. Trello sends a receipt every time a TRELLO* charge is processed, so a matching email confirms the charge is genuine.
- 3
Check household or team members
Ask family members or colleagues whether they set up a Trello workspace using your payment method. Workspace admins can attach billing to a shared card without the cardholder being directly notified.
- 4
Review your Atlassian subscription portal
Because Trello is owned by Atlassian, visit admin.atlassian.com to review all active Trello and Atlassian subscriptions tied to your account. This helps surface any unexpected TRELLO* charges linked to a workspace you may have forgotten.
- 5
Contact your bank for transaction details
If you still cannot identify the TRELLO* charge, call your bank and request the full merchant descriptor and transaction ID. This extra detail can help you pinpoint exactly which Trello workspace or plan triggered the charge.
How to Dispute a TRELLO* Charge
- 1
Act within 60 days of the charge
Most banks require you to dispute an unauthorized TRELLO* charge within 60 days of the statement date. Acting quickly gives you the best chance of a full refund through your bank's dispute process.
- 2
Contact Trello support first
Reach out to Trello's support team at support.atlassian.com and explain the unexpected TRELLO* charge. Trello can often issue a refund directly, especially for charges made within the last billing cycle, which is faster than a bank dispute.
- 3
File a chargeback with your bank
If Trello support is unresponsive or denies your refund, contact your bank or card issuer to file a formal chargeback for the TRELLO* charge. Provide any email receipts, account screenshots, or correspondence with Trello as supporting evidence.
- 4
Request a new card number
If you believe your card details were used fraudulently to purchase a Trello subscription, ask your bank to cancel your card and issue a new one. This prevents any future unauthorized TRELLO* charges from being processed.
Tips for Managing Trello Charges
Enable billing alerts in Trello so you're notified by email before each TRELLO* charge is processed.
Review all Trello workspaces you belong to â each workspace can carry its own TRELLO* billing.
Secure your Trello account with two-factor authentication to prevent unauthorized plan upgrades.
Note your Trello renewal date in your calendar so the TRELLO* charge never catches you off guard.
Use a virtual card number for Trello subscriptions to limit exposure if your details are ever compromised.
Use WhatIsThisCharge.net to identify any other unfamiliar charges that appear alongside TRELLO* on your statement.
Frequently Asked Questions About the TRELLO* Charge
âšī¸ Note
In most cases, a TRELLO* charge is simply Trello renewing your Premium or Business subscription â often one you signed up for months ago or a workspace your team is actively using. A quick check of your Trello billing settings at trello.com will usually clear up any confusion in just a few minutes.
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