Why does "23ANDME*" appear on my bank statement?

This charge appears because you have an active subscription or made a purchase with 23andMe.

Is the "23ANDME*" charge legitimate?

Yes, this is a legitimate charge from 23andMe.

How do I cancel 23andMe?

You can cancel at auth.23andme.com/login/.

How do I get a refund from 23andMe?

Contact 23andMe support directly to request a refund.

Home›Browse Charges›Health›23ANDME*

23ANDME* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "23ANDME*" charge is from 23andMe. 23andMe DNA testing kit or health subscription charge.

🌍 US✅ Community verified

23andMe

23andMe DNA testing kit or health subscription charge.

23ANDME*

Why does this charge appear?

When 23andMe processes payments for its DNA testing kits and health subscription services, the charge appears on your bank statement as "23ANDME*" because payment networks like Visa and Mastercard enforce strict character limits on merchant descriptors, typically capping them at 22-25 characters, which forces companies to use abbreviated or formatted versions of their names. The asterisk following "23ANDME*" is a standard delimiter used by payment processors to separate the merchant name from additional transaction details, such as a reference number or service type, that may follow it on your statement. If you recently purchased a DNA testing kit or signed up for a 23andMe health membership and see this descriptor, the charge is legitimate and originates directly from 23andMe's billing system.

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What should you do?

Identify the 23andMe charge

Log into your 23andMe account at 23andme.com and navigate to your account settings or billing section to confirm the charge matches a DNA testing kit purchase or an active health subscription you signed up for.

Check your 23andMe subscription plan

At 23andme.com, review whether you are enrolled in a recurring 23andMe+ membership or health subscription, as the 23ANDME* charge may be an automatic renewal you forgot about rather than a one-time kit purchase.

Cancel if no longer needed

If you no longer want the 23andMe subscription, visit auth.23andme.com/login/ to sign in, then go to your account settings and select the option to cancel your 23andMe+ membership before the next billing cycle to avoid future 23ANDME* charges.

Contact 23andMe support if confused

If the 23ANDME* charge amount does not match any plan you recognize, reach out to 23andMe customer support directly through 23andme.com to request a detailed billing breakdown and confirm no unauthorized subscription was created under your account.

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Is this charge fraudulent?

No, this is a legitimate charge from 23andMe. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.