What is the AMERICANAS* charge on my bank statement?

The AMERICANAS* charge is the billing descriptor used by Americanas, a major Brazilian e-commerce retailer. It appears when you purchase products or services through their website, app, or marketplace.

Can I get a refund for an AMERICANAS* charge?

Yes. Log into your Americanas account and request a return or refund through the order details page. Refunds are typically processed back to your original payment method within a few business days.

How do I cancel my Americanas Prime subscription to stop recurring charges?

Log into your Americanas account, navigate to 'Minha Conta' (My Account), select 'Americanas Prime', and choose the cancellation option. Cancel before your renewal date to avoid the next AMERICANAS* billing.

How do I stop future AMERICANAS* charges from appearing?

Cancel any active Americanas subscriptions, remove your saved payment method from your Americanas account, and contact your bank to block the merchant if you believe the charges are unauthorized.

Home›Browse Charges›Shopping›AMERICANAS*

AMERICANAS* Charge (What It Is + Is It Legit?)

Q: Why does the charge say AMERICANAS* instead of just Americanas?

The asterisk in AMERICANAS* is a common formatting convention used by payment processors to separate the merchant name from a sub-merchant or order reference. It still originates from Americanas.

✓ Legitimate

The "AMERICANAS*" charge is from Americanas. Americanas compra online Brasil.

🌍 BR🕐 7 min read📅 Updated May 22, 2026

Americanas

Americanas compra online Brasil.

AMERICANAS*

Understanding this descriptor

When Brazilian retail giant Americanas processes online purchases through its e-commerce platform, the payment is routed through a truncated billing identifier that condenses the company name into the shortened "AMERICANAS*" format, with the asterisk serving as a standard delimiter used by Brazilian payment processors to separate the merchant name from any additional transaction details such as order numbers or product categories. This abbreviated descriptor is a common feature of how Brazilian card networks and acquirers like Cielo or Rede transmit merchant data to international card schemes, where character limits and formatting rules often result in compressed versions of full brand names. If you recently made a one-time purchase on Americanas.com.br, a charge of around R$100 appearing as AMERICANAS* on your bank statement is almost certainly that transaction.

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Recommended actions

Log into your Americanas account

Visit americanas.com.br and sign into your account to review your recent order history. Match the charge amount from AMERICANAS* on your bank statement to a specific purchase you made on the platform.

Check your Americanas order confirmations

Search your email inbox for order confirmation messages from Americanas. These emails will include the transaction amount and date, helping you confirm that the AMERICANAS* charge corresponds to a real order you placed.

Manage or cancel your Americanas subscription or order

If the AMERICANAS* charge is for a service or subscription you no longer want, visit americanas.com.br/account to manage your active plans, request cancellations, or review any recurring billing arrangements tied to your account.

Contact Americanas support if the amount looks wrong

If the AMERICANAS* charge on your statement does not match any order you can find at americanas.com.br, reach out directly to Americanas customer support through their website to clarify the charge before considering a dispute with your bank.

ℹ️ International processing

This charge is processed in BR. You may see a foreign transaction fee from your bank (typically 1-3%).

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Is this charge fraudulent?

No, this is a legitimate charge from Americanas. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "AMERICANAS*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the AMERICANAS* Charge Legitimate or Fraud?

If you see AMERICANAS* on your bank or credit card statement, it most likely comes from a purchase made on Americanas, one of Brazil's largest e-commerce and retail platforms. This charge descriptor is commonly used when you buy products directly through the Americanas website, app, or affiliated marketplace sellers.

Common legitimate reasons you may see the AMERICANAS* charge include:

A product purchase made on the Americanas.com.br website or mobile app
An order placed through the Americanas marketplace from a third-party seller
A subscription to Americanas Prime, the platform's membership program
A gift card or digital voucher purchased through Americanas

However, if you do not recall making any purchase on Americanas, the charge could indicate unauthorized use of your card. Review your recent activity carefully and check with household members before assuming fraud.

How to Verify the AMERICANAS* Charge

1
Log into your Americanas account
Visit Americanas.com.br and sign in to check your order history. The date and amount of your orders should match the AMERICANAS* charge on your statement.
2
Search your email for Americanas receipts
Look in your inbox for order confirmation or shipping notification emails from Americanas. Search for keywords like 'Americanas', 'pedido confirmado', or 'seu pedido'.
3
Check with household members
Ask family members or anyone who may have access to your card whether they made a purchase on Americanas, as marketplace orders can appear under the AMERICANAS* descriptor.
4
Review your Americanas Prime subscription
If you signed up for Americanas Prime, monthly membership fees will appear as AMERICANAS* on your statement. Log in and check your subscription status under account settings.
5
Contact your bank for more details
If you still cannot identify the AMERICANAS* charge, call your bank and request the full merchant transaction details, including the transaction date and merchant ID.

How to Dispute an AMERICANAS* Charge

1
Act within 60 days of the charge
Most banks require you to report unauthorized AMERICANAS* charges within 60 days of the statement date. Acting quickly improves your chances of a successful chargeback.
2
Contact Americanas customer support first
Reach out to Americanas directly through their website's help center or SAC (customer service) to report the issue. They may resolve refunds or unauthorized charges faster than a bank dispute.
3
File a chargeback with your bank
If Americanas does not resolve the issue, contact your card issuer and formally dispute the AMERICANAS* charge. Provide any evidence such as emails or screenshots to support your claim.
4
Request a new card number
If the AMERICANAS* charge is confirmed as fraudulent, ask your bank to issue a new card to prevent any further unauthorized charges from appearing on your account.