What exactly is the VIVO* charge on my statement?

The VIVO* charge is the billing descriptor used by Vivo (Telefônica) when processing payments for mobile plans, Vivo Fibra broadband, TV packages, or digital service add-ons through your credit or debit card.

Why does the charge say VIVO* instead of the full Vivo (Telefônica) name?

Banks and card networks truncate merchant names to fit character limits, so Vivo (Telefônica) appears as VIVO* on your statement — it is the same company and a standard billing practice.

Can I get a refund for an unauthorized VIVO* charge?

Yes. Contact Vivo (Telefônica) directly at 1058 to request a refund for any unauthorized VIVO* charge; if unresolved, file a chargeback with your card issuer for a full reversal.

How do I cancel my Vivo (Telefônica) service to stop VIVO* charges?

Call Vivo customer service at 1058, access the cancellation option in the Meu Vivo app under 'Atendimento', or visit a Vivo store in person with your ID and CPF to cancel any plan.

How do I stop future VIVO* charges from appearing?

Cancel any active Vivo (Telefônica) plans or add-ons you no longer want, confirm cancellation in writing via the app, and verify your next statement to ensure no further VIVO* charges appear.

Home›Browse Charges›Telecom›VIVO*

VIVO* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "VIVO*" charge is from Vivo (Telefônica). Vivo fatura mensal de celular.

🌍 BR🕐 7 min read📅 Updated May 22, 2026

Vivo (Telefônica)

Vivo fatura mensal de celular.

VIVO*

Why this shows on your statement

Vivo, the mobile brand operated by Telefônica Brasil, uses the truncated descriptor "VIVO*" on bank statements because Brazilian payment processing systems impose strict character limits on transaction descriptors, and the company bills under its consumer-facing brand name rather than its full legal corporate identity. The asterisk following "VIVO" is a standard formatting convention used within Brazil's electronic payment infrastructure to separate the brand identifier from any additional reference codes that may follow, such as a billing cycle or account segment. If you see "VIVO*" on your statement accompanied by a charge of around R$60, it almost certainly corresponds to your monthly Vivo mobile phone plan processed through Telefônica Brasil's automated billing system.

🛡️

Got a suspicious message or link?

Free

Detect scams in seconds — texts, emails, websites & more, instant results.

🛡️ Check for Scam →

✅

What should you do?

Identify Your Vivo Plan

Log in to your account at vivo.com.br to review your current mobile plan details. The VIVO* charge on your statement corresponds to your monthly Vivo (Telefônica) cell phone bill, so confirm the amount matches your selected plan.

Review Your Vivo Invoice

On vivo.com.br, navigate to your billing section to download or view your detailed Vivo (Telefônica) invoice. Check for any extra charges, roaming fees, or add-ons that may have increased your VIVO* charge beyond your base plan cost.

Manage or Cancel Your Vivo Subscription

If you no longer wish to continue your Vivo (Telefônica) plan or want to downgrade your service, visit vivo.com.br/account to manage your subscription options, adjust your plan, or initiate a cancellation request directly through your account dashboard.

Contact Vivo (Telefônica) Support

If the VIVO* charge amount looks unfamiliar or incorrect after reviewing your invoice, reach out to Vivo (Telefônica) customer support directly through vivo.com.br to dispute the specific charge and get a full breakdown of what was billed that month.

🔓

How to cancel Vivo (Telefônica)

Vivo (Telefônica) bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Vivo (Telefônica)

ℹ️ International processing

This charge is processed in BR. You may see a foreign transaction fee from your bank (typically 1-3%).

🛡

Should you be worried?

No, this is a legitimate charge from Vivo (Telefônica). However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the VIVO* Charge Legitimate or Fraud?

The VIVO* charge on your bank or credit card statement is most commonly a legitimate billing from Vivo (Telefônica), one of Brazil's largest telecommunications providers. It typically appears when you have an active mobile, broadband, TV, or bundled telecom plan with Vivo. However, if you don't recognize the charge, it's worth investigating before dismissing it.

You or a family member has an active Vivo mobile phone plan billed monthly
You subscribe to Vivo Fibra (fiber broadband) or Vivo TV and the charge reflects your monthly plan fee
You purchased a Vivo prepaid top-up or add-on data package that triggered the billing
A Vivo digital service such as Vivo Guru, cloud storage, or streaming bundle was activated on your account

How to Verify the VIVO* Charge

1
Log into your Vivo account
Visit vivo.com.br or open the Meu Vivo app and review your latest invoice to match the VIVO* charge amount and date.
2
Search your email for Vivo receipts
Search your inbox for emails from Vivo (Telefônica) containing terms like 'fatura', 'boleto', or 'comprovante' to find a matching billing notification.
3
Check with household members
Ask family members whether they activated a new Vivo plan, purchased a data add-on, or upgraded a service that could explain the VIVO* charge.
4
Review all active Vivo subscriptions
Inside the Meu Vivo app, navigate to 'Meus Serviços' to see every active plan and add-on tied to your CPF or account that may generate a VIVO* billing.
5
Contact your bank for charge details
Call the number on the back of your card and request the full merchant descriptor for the VIVO* transaction to confirm it originated from Vivo (Telefônica).

How to Dispute a VIVO* Charge

1
Act within 60 days
Under Brazilian consumer law and most card network rules, dispute the unrecognized VIVO* charge within 60 days of it appearing on your statement to protect your rights.
2
Contact Vivo (Telefônica) first
Call Vivo customer service at 1058 (mobile) or 103 15 (landline/fiber), explain the disputed VIVO* charge, and request a detailed invoice or cancellation confirmation.
3
File a chargeback with your bank
If Vivo (Telefônica) cannot resolve the issue, contact your bank or card issuer to formally dispute the VIVO* transaction and submit any supporting documentation.
4
Request a new card if fraud is suspected
If you believe the VIVO* charge is the result of unauthorized card use, ask your bank to cancel the compromised card and issue a replacement to prevent further charges.

Tips for Managing Vivo (Telefônica) Charges

🔔

Enable billing alerts in the Meu Vivo app so you're notified the moment a VIVO* charge is processed.

📋

Download your Vivo (Telefônica) invoice monthly to keep a paper trail matching each VIVO* statement entry.

🔑

Secure your Meu Vivo account with a strong password to prevent unauthorized plan changes that create unexpected VIVO* charges.

📅

Note your Vivo (Telefônica) billing cycle date so you can anticipate exactly when VIVO* will appear each month.

🛡️

Register a complaint on consumidor.gov.br if Vivo (Telefônica) doesn't resolve a disputed VIVO* charge within 5 business days.

🔍

Use WhatIsThisCharge.net to identify related charges that may appear alongside VIVO* on your statement.

ℹ️ Note

In most cases, a VIVO* charge is a routine monthly billing from Vivo (Telefônica) for your mobile, fiber, or TV plan — simply log into the Meu Vivo app to confirm the amount matches your current plan and put your mind at ease.