BANCOLOMBIA* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "BANCOLOMBIA*" charge is from Bancolombia. Bancolombia credit card or banking fee.
Bancolombia
Bancolombia credit card or banking fee.
Category
Banking
Avg. Charge
Variable
Country
CO
Billing Cycle
One-time
Cancel At
bancolombia.com/personas/contactanos/bancolombia
Support
+57-604-510-9696
Why does this charge appear?
When Bancolombia processes transactions through international card networks like Visa or Mastercard, their billing system transmits a shortened merchant identifier rather than the full institution name, resulting in the "BANCOLOMBIA*" descriptor appearing on your statement. The asterisk following the name is a standard formatting convention used by Colombian banking infrastructure to signal that additional transaction detail, such as a fee type or account identifier, may follow in the descriptor field. If you hold a Bancolombia credit card or have recently paid a banking fee tied to your account, this charge is almost certainly a legitimate debit originating directly from the bank.
What should you do?
Identify the Bancolombia charge
Review your recent Bancolombia account activity to determine if the BANCOLOMBIA* charge corresponds to a credit card fee, loan payment, or banking service fee tied to your Bancolombia account. Log in at bancolombia.com to cross-reference the charge amount and date.
Verify through Bancolombia's website
Visit bancolombia.com and log into your personal banking portal to confirm the BANCOLOMBIA* transaction appears in your official statement history. This will help you match the charge to a specific product or service such as a credit card annual fee or account maintenance charge.
Contact Bancolombia if unclear
If you recognize the BANCOLOMBIA* charge but need more details about what it covers, reach out to Bancolombia's customer support directly through their contact page at bancolombia.com/personas/contactanos/bancolombia to request a full breakdown of the fee or transaction.
Manage or adjust your Bancolombia services
If the BANCOLOMBIA* charge is for a service or fee you no longer want, use the contact page at bancolombia.com/personas/contactanos/bancolombia to speak with a Bancolombia representative about modifying your account plan, disputing an unexpected fee, or canceling an optional banking service.
Is this charge fraudulent?
No, this is a legitimate charge from Bancolombia. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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