Question 1

What is the AV* charge on my bank statement?

Accepted Answer

The AV* charge on your bank statement is from Avianca, the Colombian-based international airline. It appears as an abbreviated billing descriptor and represents a purchase you made through Avianca, such as a flight booking, seat upgrade, extra baggage, or another travel-related service. If you have recently booked a flight or made any changes to an existing Avianca reservation, this charge is the likely result of that transaction.

Question 2

I see AV* on my statement but I don't remember booking with Avianca — should I be worried?

Accepted Answer

Not necessarily. Avianca uses the shortened AV* descriptor on bank and credit card statements, which can make the charge easy to overlook or forget. Think back to any recent travel bookings, flight searches, or itinerary changes involving Avianca routes, which cover destinations across Latin America, North America, Europe, and beyond. If you still cannot place the charge, log into your Avianca account to review your booking history. If you find no matching reservation, you may want to contact Avianca directly or your bank to investigate further.

Question 3

How do I cancel my Avianca booking and get a refund for the AV* charge?

Accepted Answer

To request a cancellation or refund for an AV* charge from Avianca, visit their official changes and refunds page at avianca.com/en/your-booking/changes-and-refunds/. From there you can manage your booking, submit a refund request, or make changes to your itinerary. Keep in mind that the refund amount will depend on the fare type you purchased, as some Avianca tickets are non-refundable while others qualify for full or partial refunds. Have your booking reference number ready when you visit the page.

Question 4

Why is the AV* charge a different amount than I expected to pay Avianca?

Accepted Answer

The AV* charge from Avianca can vary because Avianca bills different services separately. For example, your base fare, checked baggage fees, seat selection, travel insurance, or any post-booking changes may each appear as individual AV* transactions rather than one combined charge. Currency conversion can also affect the final amount if you booked in a currency different from your card's billing currency. To reconcile the charges, log into your Avianca account and review your booking details, or visit avianca.com/en/your-booking/changes-and-refunds/ to see a full breakdown of your reservation costs.

AV* Charge (What It Is + Is It Legit?)

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