BRIGHTSIDE* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "BRIGHTSIDE*" charge is from Brightside Health. Brightside Health online therapy or psychiatry subscription.
Brightside Health
Brightside Health online therapy or psychiatry subscription.
Category
Health
Avg. Charge
$95.00 - $349.00
Country
US
Billing Cycle
Monthly
Cancel At
app.brightside.com/patients/sign_in
Support
See website
Why does this charge appear?
Brightside Health uses the truncated billing descriptor BRIGHTSIDE* on bank and credit card statements because their payment processing system shortens the company name to fit within the character limits imposed by card networks like Visa and Mastercard, which typically cap merchant descriptors at 22 characters or fewer. The asterisk following BRIGHTSIDE is a common separator used by payment processors to distinguish the merchant name from any additional reference information, such as a service type or transaction ID, that may follow it depending on your bank's display format. If you're seeing this charge on your statement and recognize subscribing to Brightside Health's online therapy or psychiatry services, this is the expected descriptor you'll see each month for your subscription.
What should you do?
Confirm Your Brightside Health Account
Log in to your Brightside Health account at brightside.com to verify that you have an active therapy or psychiatry subscription. The BRIGHTSIDE* charge on your statement corresponds to your ongoing mental health care plan, so checking your account will confirm the billing period and amount match.
Review Your Brightside Health Subscription Plan
Once logged in at brightside.com, navigate to your account settings to review which Brightside Health plan you are subscribed to, whether it is therapy, psychiatry, or a combined plan. This will help you understand the exact service you are being billed for and the recurring billing schedule.
Check for Insurance or Coverage Adjustments
If the BRIGHTSIDE* charge amount seems different than expected, check whether your insurance coverage or any promotional pricing applied to your Brightside Health subscription has changed. Brightside Health works with certain insurance providers, so your out-of-pocket cost may have shifted during renewal.
Cancel If You No Longer Need the Service
If you no longer wish to use Brightside Health and want to stop future BRIGHTSIDE* charges, visit app.brightside.com/patients/sign_in to log into the patient portal and manage or cancel your subscription. It is recommended to cancel before your next billing cycle to avoid being charged for an additional period.
Is this charge fraudulent?
No, this is a legitimate charge from Brightside Health. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
Frequently Asked Questions
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