Question 1

What is the DY* charge on my bank statement from Norwegian Air?

Accepted Answer

DY* is the abbreviated billing descriptor used by Norwegian Air when processing payments. Norwegian Air uses this shortened code on bank and credit card statements, which can make the charge look unfamiliar at first. It is a legitimate charge related to a booking or ancillary service purchased through Norwegian Air, such as a flight ticket, seat upgrade, extra baggage, or travel add-on.

Question 2

I see a DY* charge but I don't remember booking a Norwegian Air flight — what should I do?

Accepted Answer

First, check your email inbox for any booking confirmation from Norwegian Air, as you or someone with access to your payment details may have made a purchase. The charge amount will vary depending on what was booked. If you still cannot identify the charge, you can look up your booking directly at norwegian.com/uk/ipr/aftersale#/auth/lookup using your booking reference or personal details. If nothing comes up and you believe the charge is fraudulent, contact your bank to dispute it.

Question 3

How do I cancel a Norwegian Air booking associated with a DY* charge on my statement?

Accepted Answer

To cancel a booking linked to a DY* charge from Norwegian Air, visit norwegian.com/uk/ipr/aftersale#/auth/lookup and retrieve your booking using your reference number or the email address used at the time of purchase. From there you can manage or cancel your reservation according to Norwegian Air's fare conditions. Keep in mind that refund eligibility depends on the fare type you purchased, so cancellation may or may not result in a refund.

Question 4

Why does the DY* charge from Norwegian Air show a different amount each time I fly with them?

Accepted Answer

The DY* charge from Norwegian Air appears as a variable amount because Norwegian Air prices are dynamic and based on factors such as the route, travel dates, fare class, number of passengers, and any extras added to the booking like checked baggage or seat selection. Each transaction will reflect the specific cost of that individual purchase, which is why you may see different amounts across separate trips or bookings. If you want to review a specific charge, you can look up that booking at norwegian.com/uk/ipr/aftersale#/auth/lookup.

DY* Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

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