What does UBER* mean on my bank statement?

UBER* is the billing prefix that Uber uses for all its services. It may appear as UBER*TRIP for rides, UBER*EATS for food orders, or UBER*PASS for Uber One subscriptions, followed by a reference code.

Why does the charge say UBER* instead of just UBER?

Uber appends the asterisk (*) as a standard merchant identifier used by payment processors to distinguish Uber transactions and sub-services. It is the same company — the UBER* format is simply how Uber's charges appear in banking systems.

Can I get a refund for an UBER* charge?

Yes. If the UBER* charge was for an incorrect fare, a canceled order, or an unauthorized transaction, you can request a refund through help.uber.com or the Uber app's Help section. Uber typically processes eligible refunds within 3–5 business days.

How do I cancel my Uber One subscription to stop UBER* charges?

Open the Uber app, tap your profile icon, go to 'Uber One,' and select 'Manage Membership,' then choose 'End Membership.' This will stop future recurring UBER* subscription charges at the end of your current billing period.

How do I stop future UBER* charges I didn't authorize?

Immediately remove your payment method from your Uber account via the app under 'Wallet,' change your Uber password, and contact your bank to block or dispute the charge. If fraud is suspected, request a new card number from your bank.

Home›Browse Charges›Travel›UBER*

UBER* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "UBER*" charge is from Uber. Uber ride or Uber Eats charge.

🌍 US🕐 8 min read📅 Updated May 22, 2026

Uber

Uber ride or Uber Eats charge.

UBER*

Understanding this descriptor

Uber uses the truncated descriptor "UBER*" on bank statements because their payment processing system appends an asterisk to distinguish individual transaction types, since a single Uber account can generate charges from multiple services including Uber rides and Uber Eats. The asterisk acts as a wildcard separator, and depending on your bank's character limit for displaying merchant names, whatever follows it — such as a trip confirmation code or "EATS" — may be cut off entirely, leaving just "UBER*" visible. This is a deliberate formatting choice tied to how Uber's billing infrastructure communicates with card networks like Visa and Mastercard rather than any attempt to obscure the charge.

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Recommended actions

Check Your Uber App History

Open the Uber app and navigate to your trip or order history to match the UBER* charge on your bank statement with a specific ride or Uber Eats delivery. The amount and date should align with a recent activity in your account.

Review Your Uber Receipts

Uber sends email receipts after every ride or Uber Eats order. Search your inbox for an email from Uber dated around the time the UBER* charge appeared to confirm the transaction details and amount.

Check for Uber Subscriptions

Visit uber.com and log into your account to check if you are enrolled in Uber One or any other subscription plan that may be generating a recurring UBER* charge on your statement each month.

Manage or Cancel Your Uber Account

If you no longer use Uber or want to stop future UBER* charges, visit uber.com/account to manage your payment methods, cancel any active Uber One membership, or adjust your account settings to prevent unexpected charges going forward.

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Is this charge fraudulent?

No, this is a legitimate charge from Uber. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "UBER*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the UBER* Charge Legitimate or Fraud?

If you see UBER* on your bank or credit card statement, it is most likely a legitimate charge from UBER, the global ride-sharing and delivery platform. UBER uses the prefix UBER* followed by additional text (such as UBER*TRIP, UBER*EATS, or UBER*PASS) to identify transactions on your statement. However, if you do not recognize the charge, it is worth investigating further.

UBER* charges can originate from Uber rides, Uber Eats food deliveries, or Uber One membership subscriptions
Family members or others with access to your payment method may have used your card for an Uber service
Uber sometimes processes charges with a slight delay, so the charge date may not match your trip or order date exactly
Fraudulent use of your card details by a third party impersonating an Uber transaction is also possible if the charge seems completely unfamiliar

How to Verify the UBER* Charge

1
Log into your Uber account
Open the Uber app or visit uber.com and navigate to 'Your Trips' or 'Order History' to find a transaction matching the UBER* charge amount and date on your statement.
2
Search your email for receipts
Look for receipt emails from Uber (no-reply@uber.com) around the date of the UBER* charge. Uber sends itemized receipts for every ride, Eats order, and subscription payment.
3
Check household members
Ask family members or anyone who may have access to your payment method whether they used Uber or Uber Eats recently, as their activity would still appear as UBER* on your statement.
4
Review your Uber One subscription
If you subscribe to Uber One, UBER* charges appear monthly or annually for the membership fee. Check your subscription status under 'Account > Uber One' in the Uber app.
5
Contact your bank
If you still cannot identify the UBER* charge, call the number on the back of your card and ask your bank for the full merchant descriptor and transaction details to help pinpoint the source.

How to Dispute a UBER* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized UBER* charge within 60 days of your statement date. Act quickly to preserve your right to a chargeback under the Fair Credit Billing Act.
2
Contact Uber support first
Visit help.uber.com or use the 'Help' section in the Uber app to report the unrecognized UBER* charge directly. Uber can often resolve billing errors faster than a bank dispute.
3
File a chargeback with your bank
If Uber does not resolve your issue within a reasonable timeframe, contact your bank or card issuer and formally dispute the UBER* charge as unauthorized or incorrect.
4
Request a new card number
If the UBER* charge appears to be fraudulent and linked to compromised card details, ask your bank to cancel your current card and issue a new one to prevent further unauthorized charges.