Question 1

What is the FRESHBOOKS* charge on my bank statement?

Accepted Answer

The FRESHBOOKS* charge is a subscription fee from FreshBooks, a cloud-based invoicing and accounting software designed for small businesses and freelancers. The charge typically appears as $17.00 and covers your active FreshBooks subscription plan. If you signed up for a free trial that recently ended, this would be your first billing cycle charge.

Question 2

How do I cancel my FreshBooks subscription to stop the $17.00 charge?

Accepted Answer

To cancel your FreshBooks subscription, go to my.freshbooks.com/billing and log into your account. From the billing page you can manage or cancel your subscription directly. Once cancelled, you should no longer see the FRESHBOOKS* charge on future bank statements. It is recommended to cancel before your next billing date to avoid being charged for another cycle.

Question 3

I don't remember signing up for FreshBooks — could this $17.00 charge be fraudulent?

Accepted Answer

Before assuming fraud, consider that someone in your household may have signed up, or you may have started a FreshBooks trial that converted to a paid plan. FreshBooks is a legitimate invoicing software company and the FRESHBOOKS* descriptor is their official billing name. Try logging in at my.freshbooks.com/billing using your email addresses to check for an active account. If you find no account and still see the charge, contact your bank to dispute it.

Question 4

Why did FreshBooks charge me $17.00 this month when I thought I was on a free trial?

Accepted Answer

FreshBooks offers a free trial period, but once that trial ends your account automatically converts to a paid subscription, resulting in the $17.00 charge appearing as FRESHBOOKS* on your statement. You should have received an email reminder before the trial expired. If you did not intend to continue, you can visit my.freshbooks.com/billing to cancel and you may want to contact FreshBooks support directly to request a refund for the charge if it was unexpected.

FRESHBOOKS* Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

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