What services cause a SHAW* charge to appear on my statement?

The SHAW* charge is used by Shaw Communications for internet, BlueSky TV, home phone, Shaw Mobile plans, equipment rentals, installation fees, and any one-time service charges billed to your card.

Why does the charge say SHAW* instead of Shaw Communications?

Banks truncate merchant names to fit statement character limits. SHAW* is the shortened billing descriptor that Shaw Communications uses — the asterisk often precedes a service code like SHAW*INTERNET or SHAW*MOBILE.

Can I get a refund for a SHAW* charge?

Yes. Contact Shaw Communications at 1-888-472-2272 to request a billing review. Shaw will issue a credit to your account for verified errors, which typically appears within one to two billing cycles.

How do I cancel Shaw Communications to stop SHAW* charges?

Call Shaw at 1-888-472-2222 to cancel your services. Be aware of contract terms — early termination fees may apply. Request written confirmation of your cancellation to ensure no further SHAW* charges are billed.

How do I stop future SHAW* charges after cancelling?

After cancelling with Shaw Communications, remove your payment card from your My Shaw account online and confirm with Shaw support that your auto-pay has been deactivated to prevent any residual SHAW* charges.

Home›Browse Charges›Telecom›SHAW*

SHAW* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "SHAW*" charge is from Shaw Communications. Shaw internet or cable bill Canada.

🌍 CA✅ Verified by 1 user🕐 7 min read📅 Updated May 22, 2026

Shaw Communications

Shaw internet or cable bill Canada.

SHAW*

What is this charge?

Shaw Communications uses the shortened "SHAW*" descriptor on Canadian bank statements because payment processing networks like Visa and Mastercard impose a strict character limit on merchant descriptors, typically capping them at 22 characters or fewer. Rather than truncating "Shaw Communications" in an awkward or unrecognizable way, the company registers its billing under the "SHAW*" prefix, which is immediately recognizable to its internet and cable subscribers across Western Canada. The asterisk following "SHAW" is a standard delimiter used to separate the brand identifier from additional billing detail codes that may follow, depending on your bank's display format.

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How to handle this charge

Confirm your Shaw Communications account

Log in to your Shaw Communications account at shaw.ca to verify that the SHAW* charge matches your current internet or cable plan billing cycle and amount.

Review your Shaw billing history

Inside your Shaw account at shaw.ca, navigate to the billing or invoice section to pull up recent statements and confirm the exact charge amount aligns with what SHAW* posted to your bank statement.

Check for Shaw plan changes or one-time fees

If the SHAW* amount looks higher than expected, check your Shaw Communications account at shaw.ca for any recent plan upgrades, equipment fees, or one-time installation charges that may have been added to your bill.

Manage or cancel your Shaw subscription

If you no longer want the Shaw internet or cable service generating the SHAW* charge, visit shaw.ca/account to review your subscription options, downgrade your plan, or initiate a cancellation request.

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How to cancel Shaw Communications

Shaw Communications bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Shaw Communications

ℹ️ International processing

This charge is processed in CA. You may see a foreign transaction fee from your bank (typically 1-3%).

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Quick fraud check

No, this is a legitimate charge from Shaw Communications. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the SHAW* Charge Legitimate or Fraud?

The SHAW* charge on your bank or credit card statement is almost always a legitimate billing from Shaw Communications, one of Canada's largest telecommunications and cable providers. This descriptor appears when Shaw bills you for internet, cable TV, home phone, or Shaw Mobile services. Common reasons you may see a SHAW* charge include:

Monthly recurring billing for Shaw internet or cable TV service
Shaw Mobile phone plan or data add-on charges
One-time equipment fees, installation charges, or service upgrades
Auto-renewal of a Shaw seasonal or promotional package

How to Verify the SHAW* Charge

1
Log into your Shaw Communications account
Visit shaw.ca and sign in to My Shaw. Navigate to 'Billing & Payments' to view your current and past invoices and confirm the SHAW* charge matches your bill amount.
2
Search your email for Shaw receipts
Search your inbox for emails from Shaw Communications (noreply@shaw.ca or billing@shaw.ca). Shaw sends monthly billing notifications that will match the SHAW* charge date and amount.
3
Check with household members
Ask family members or roommates if they added a Shaw Mobile line, upgraded the cable package, or requested a service call that could have triggered a new SHAW* charge.
4
Review your active Shaw subscriptions
In My Shaw, check 'My Services' to see all active Shaw products on your account, including any Shaw Flex, BlueSky TV, or Shaw Mobile plans that generate recurring SHAW* charges.
5
Contact your bank for transaction details
If the SHAW* charge amount looks unfamiliar, ask your bank for the full merchant descriptor and transaction ID. This can help you pinpoint exactly which Shaw Communications service was billed.

How to Dispute a SHAW* Charge

1
Act within 60 days of the charge
Most banks require you to dispute a SHAW* charge within 60 days of your statement date. Act quickly — gather your Shaw Communications billing history as evidence before contacting anyone.
2
Contact Shaw Communications directly first
Call Shaw customer support at 1-888-472-2222 or use the My Shaw app chat. Shaw can reverse billing errors, explain unexpected SHAW* charges, and issue credits faster than a bank dispute.
3
File a chargeback with your bank
If Shaw Communications cannot resolve the issue, contact your bank or credit card issuer and request a chargeback for the SHAW* charge. Provide your Shaw account number, the charge date, and any correspondence with Shaw as supporting evidence.
4
Request a new card if fraud is suspected
If you have no Shaw Communications account and see a SHAW* charge, your card details may be compromised. Ask your bank to cancel your card and issue a new one to prevent further unauthorized SHAW* charges.

Tips for Managing Shaw Communications Charges

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Enable billing alerts in My Shaw so you're notified immediately when a new SHAW* charge is processed.

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Download your Shaw Communications invoice each month and compare it to the SHAW* amount on your statement.

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Keep your My Shaw login credentials secure — unauthorized account access can lead to unexpected SHAW* service upgrades.

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Note your Shaw billing cycle date so you always know when to expect the monthly SHAW* charge on your statement.

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Set a credit card spending alert just above your normal SHAW* amount to catch any unusual overcharges quickly.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside your SHAW* transactions.

ℹ️ Note

In most cases, a SHAW* charge is a routine monthly billing from Shaw Communications for your internet, TV, or phone service — not fraud. If the amount matches your usual Shaw bill, you can feel confident the charge is legitimate.