What exactly is the GETIR* charge on my bank statement?

The GETIR* charge is the billing descriptor Getir uses when processing payments for grocery or food delivery orders, service fees, tips, or Getir+ subscription renewals through their platform.

Why does the charge say GETIR* instead of just 'Getir'?

Banks and card networks truncate merchant names. Getir's payment processor submits the charge as 'GETIR*' followed by additional characters, which is standard practice for app-based delivery services.

Can I get a refund for a GETIR* charge?

Yes. Getir offers refunds for undelivered, missing, or incorrect orders. Contact Getir support via the in-app chat within the eligible window, and refunds are typically returned to your original payment method within 3–5 business days.

How do I cancel my Getir+ subscription to stop recurring GETIR* charges?

Open the Getir app, go to your profile, select 'Getir+' or 'Subscription,' and choose 'Cancel Subscription.' Cancel before your next renewal date to avoid being billed another monthly GETIR* charge.

How do I stop future GETIR* charges if I no longer use the app?

Cancel any active Getir+ subscription, remove your saved payment cards in Getir account settings under 'Payment Methods,' and consider deleting your Getir account entirely via their support team.

Home›Browse Charges›Food›GETIR*

GETIR* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "GETIR*" charge is from Getir. Getir quick grocery delivery Turkey.

🌍 TR🕐 7 min read📅 Updated May 22, 2026

Getir

Getir quick grocery delivery Turkey.

GETIR*

What is this charge?

When Getir processes payments for its rapid grocery delivery service in Turkey, the charge is submitted to your bank using the abbreviated merchant identifier GETIR* rather than the full brand name, which is standard practice among app-based delivery platforms that integrate with payment gateways requiring short, structured descriptor fields. The asterisk following GETIR* is a common formatting convention used by payment processors to separate the merchant name from additional transaction details such as an order reference or service type. If you recently placed a quick grocery delivery order through the Getir app in Turkey and see a charge of around 150 TRY, this descriptor is the legitimate confirmation of that purchase.

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How to handle this charge

Confirm your recent Getir orders

Log into your Getir account at getir.com and review your order history to match the GETIR* charge on your bank statement with a specific grocery delivery you placed.

Check the charge amount and date

Compare the exact amount and transaction date of the GETIR* charge against your Getir order receipts or confirmation emails to ensure the billing is accurate and not a duplicate charge.

Review your Getir subscription or wallet

Visit getir.com to check whether you have any active Getir membership, promotional credits, or saved payment methods that may have triggered a recurring or automatic GETIR* charge you forgot about.

Manage or cancel your Getir account if needed

If you no longer wish to use Getir or want to remove your payment details to prevent future GETIR* charges, go to getir.com/account to manage your account settings, payment methods, or cancel your membership.

ℹ️ International processing

This charge is processed in TR. You may see a foreign transaction fee from your bank (typically 1-3%).

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Quick fraud check

No, this is a legitimate charge from Getir. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the GETIR* Charge Legitimate or Fraud?

If you see GETIR* on your bank or credit card statement, it almost always refers to a purchase made through Getir, the ultrafast grocery and food delivery app. This descriptor appears when Getir processes a payment for a delivery order, service fee, or tip placed through their mobile app or website.

You or someone in your household recently ordered groceries or food via the Getir app
A pending Getir order was authorized but not yet fully settled, appearing as a temporary hold
Getir charged a delivery fee, service fee, or tip separately from your order subtotal
You have an active Getir+ subscription that renewed automatically this billing period

How to Verify the GETIR* Charge

1
Check your Getir order history
Log into your Getir app or account at getir.com, navigate to 'Orders,' and match the charge amount and date to a recent delivery or purchase.
2
Search your email for Getir receipts
Search your inbox for emails from Getir (no-reply@getir.com or similar). Every completed Getir order generates a confirmation and receipt email.
3
Ask household members
Check if a family member, partner, or roommate used your saved payment card on their own Getir account to place a delivery order.
4
Review your Getir+ subscription
If you signed up for Getir+, the monthly membership fee also appears as GETIR* on your statement. Check 'Subscription' in your Getir account settings.
5
Contact your bank
If you still cannot place the GETIR* charge, call the number on the back of your card to get the exact merchant details and transaction timestamp.

How to Dispute a GETIR* Charge

1
Act within 60 days
Most banks require disputes to be filed within 60 days of the GETIR* charge appearing on your statement. Do not wait — gather your order history and screenshots immediately.
2
Contact Getir customer support first
Reach out to Getir via the in-app chat or help center at getir.com/help. Getir can often issue refunds for duplicate charges, undelivered orders, or billing errors faster than a bank dispute.
3
File a chargeback with your bank
If Getir does not resolve the issue, contact your bank or card issuer to initiate a formal chargeback for the unauthorized or incorrect GETIR* charge, providing all documentation.
4
Request a new card if fraud is suspected
If you believe your card details were stolen and used fraudulently on Getir, ask your bank to cancel the compromised card and issue a replacement with a new number.

Tips for Managing Getir Charges

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Enable push notifications in the Getir app so every order charge triggers an instant alert.

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Screenshot your Getir order confirmation — it shows the exact amount that will appear as GETIR* on your statement.

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Use a strong, unique password for your Getir account to prevent unauthorized orders on your saved payment method.

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Note your Getir+ renewal date to avoid surprise GETIR* membership charges each billing cycle.

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Remove saved cards from Getir when not actively using the app to reduce unauthorized charge risk.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside GETIR* on your statement.

ℹ️ Note

In most cases, a GETIR* charge is completely legitimate — it simply means Getir processed a delivery order or membership fee on your account. A quick check of your Getir order history will typically match the exact amount and put your mind at ease.