What exactly is the 9NOW* charge on my bank statement?

The 9NOW* charge is a billing descriptor used by 9NOW, Nine Entertainment's streaming platform, when processing payments for a 9NOW+ premium subscription. It will appear on your statement each billing cycle as long as your subscription remains active.

Why does the charge say 9NOW* instead of just 9NOW?

The asterisk in 9NOW* is a common merchant billing convention used to distinguish digital subscription charges. Payment processors often append an asterisk to the merchant name like 9NOW to indicate a recurring or online transaction.

Can I get a refund for a 9NOW* charge?

9NOW may issue a refund if you were charged in error or if a free trial converted without adequate notice. Contact 9NOW customer support at 9now.com.au with your account details and billing date to request a refund.

How do I cancel my 9NOW+ subscription to stop the charge?

Log into your account at 9now.com.au, go to Account Settings, select Subscription, and choose Cancel Subscription. If you subscribed via Apple or Google, cancel through your device's subscription settings to stop future 9NOW* charges.

How do I stop future 9NOW* charges from appearing?

Cancel your 9NOW+ subscription before the next billing date through your 9NOW account settings or your app store subscriptions page. After cancellation, confirm you receive a cancellation email from 9NOW as proof the recurring charge has been stopped.

Home›Browse Charges›Streaming›9NOW*

9NOW* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "9NOW*" charge is from 9Now. 9Now streaming subscription Australia.

🌍 AU🕐 7 min read📅 Updated May 22, 2026

9Now

9Now streaming subscription Australia.

9NOW*

Why does this charge appear?

When 9Now processes subscription payments through its billing system, the charge is truncated and formatted as "9NOW*" on your bank statement because payment networks impose strict character limits on merchant descriptors, and the asterisk is commonly used to separate the merchant identifier from additional billing information. The "9NOW*" prefix is how Nine Entertainment's streaming platform identifies itself within Australia's payment processing infrastructure, ensuring the transaction is flagged as a digital subscription charge. If you see this descriptor alongside a $6.99 monthly deduction, it almost certainly relates to your active 9Now streaming subscription.

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Your next steps

Confirm your 9Now subscription

Log in to your 9Now account at 9now.com.au and check your subscription details to confirm you have an active plan. The 9NOW* charge on your bank statement is the standard billing descriptor used by 9Now for their Australian streaming service.

Check your billing date and amount

Inside your 9Now account settings at 9now.com.au/account, review your billing history to make sure the amount charged matches your current 9Now subscription plan and that the date aligns with your expected renewal cycle.

Look for shared account access

If you do not recall signing up for 9Now yourself, check with family members or anyone who may share access to your payment method, as they may have started a 9Now subscription using your card without letting you know.

Cancel if you no longer need it

If you want to stop future 9NOW* charges from appearing on your statement, go directly to 9now.com.au/account and follow the steps to cancel your 9Now subscription before your next billing date to avoid being charged again.

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How to cancel 9Now

9Now bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at 9Now

ℹ️ International processing

This charge is processed in AU. You may see a foreign transaction fee from your bank (typically 1-3%).

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Legitimate or scam?

No, this is a legitimate charge from 9Now. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "9NOW*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the 9NOW* Charge Legitimate or Fraud?

If you've spotted 9NOW* on your bank or credit card statement, this charge is most likely legitimate and comes from 9NOW, the free-to-air streaming platform operated by Australia's Nine Entertainment network. 9NOW offers both free ad-supported content and a premium subscription called 9NOW+, which provides ad-free viewing and access to exclusive content for a recurring monthly fee.

Common reasons you may see a 9NOW* charge include:

An active 9NOW+ premium subscription billed monthly or annually
A free trial that has automatically converted to a paid 9NOW+ plan
A household member or family subscriber signing up for 9NOW+ using your payment method
A forgotten or unused 9NOW+ subscription that is still actively billing

While most 9NOW* charges are legitimate, you should verify the charge if you do not recall subscribing to 9NOW+ or if the amount does not match the standard 9NOW pricing.

How to Verify the 9NOW* Charge

1
Log into your 9NOW account
Visit 9now.com.au and sign in. Navigate to your account settings to check if you have an active 9NOW+ subscription and review your billing history.
2
Search your email for 9NOW receipts
Search your inbox for emails from 9NOW or Nine Entertainment. Look for subscription confirmation or billing receipt emails that match the 9NOW* charge date and amount.
3
Check with household members
Ask family members or housemates whether they signed up for 9NOW+ using your shared payment method, as this is a common reason for unexpected 9NOW* charges.
4
Review your subscription list
Check your device's app subscription manager — on iOS via Apple ID settings or on Android via Google Play — to see if a 9NOW+ subscription is listed and actively billing.
5
Contact your bank for transaction details
If you still can't identify the 9NOW* charge, call your bank and ask for the full merchant descriptor and transaction date to cross-reference with your 9NOW account activity.

How to Dispute a 9NOW* Charge

1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the 9NOW* charge appearing on your statement. Act quickly to preserve your right to a chargeback.
2
Contact 9NOW support first
Reach out to 9NOW's customer support via the Help section at 9now.com.au. Explain the unexpected charge and request a refund — resolving it directly with 9NOW is often faster than a bank dispute.
3
File a chargeback with your bank
If 9NOW does not resolve the issue, contact your bank or card provider to initiate a chargeback for the 9NOW* charge. Provide your email correspondence with 9NOW as supporting evidence.
4
Request a new card number
If the 9NOW* charge appears fraudulent and you did not authorize it, ask your bank to cancel your current card and issue a new one to prevent future unauthorized charges.