What is the CANVA PRO* charge on my bank statement?

The CANVA PRO* charge is a recurring billing from Canva Pro, the premium subscription plan offered by Canva. It appears when your monthly or annual Canva Pro plan renews automatically.

Why does the charge say CANVA PRO* instead of just Canva Pro?

The asterisk in CANVA PRO* is a standard merchant descriptor formatting used by payment processors. It still refers to the same Canva Pro subscription service and is not an indication of fraud.

Can I get a refund for a CANVA PRO* charge?

Canva Pro does offer refunds in certain cases, particularly if you were charged after forgetting to cancel a trial. Contact Canva support at support.canva.com promptly to request a refund for the CANVA PRO* charge.

How do I cancel Canva Pro to stop future charges?

Log into canva.com, go to Account Settings > Billing & Plans, and select 'Cancel Plan.' Cancelling before your next billing date will prevent the next CANVA PRO* charge from appearing on your statement.

How do I stop future CANVA PRO* charges if I didn't sign up?

If you never signed up for Canva Pro, contact Canva support immediately to report unauthorized use, then file a dispute with your bank and consider requesting a new card number to block further CANVA PRO* charges.

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CANVA PRO* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "CANVA PRO*" charge is from Canva Pro. Canva Pro design platform subscription.

🌍 AU🕐 7 min read📅 Updated May 22, 2026

Canva Pro

Canva Pro design platform subscription.

CANVA PRO*

Why does this charge appear?

When Canva processes subscription payments for its Pro tier, it uses a truncated billing descriptor format that combines the product name with an asterisk, which is a common convention used by payment processors to separate the brand name from additional transaction identifiers. The descriptor "CANVA PRO*" appears on your bank statement because Canva, an Australian-based company, routes its billing through a payment gateway that applies this shorthand format rather than spelling out the full service name. If you subscribed to Canva's premium design platform and are being billed around $12.99 per month, this charge is legitimate and reflects your active Canva Pro subscription.

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Your next steps

Confirm Your Canva Pro Subscription

Log in to your Canva account at canva.com and navigate to your account settings to confirm you have an active Canva Pro subscription. The CANVA PRO* charge on your statement corresponds to this paid plan, which unlocks premium design tools, templates, and storage beyond the free tier.

Review the Charge Amount and Billing Cycle

Visit canva.com/settings/billing to check whether your Canva Pro subscription is billed monthly or annually. Compare the charge amount on your bank statement against the plan price shown in your billing history to make sure the CANVA PRO* charge matches exactly what Canva has on record.

Check for Multiple Canva Pro Accounts

If the CANVA PRO* charge seems unexpected, consider whether you or a family member may have signed up for Canva Pro using a different email address. Try logging into canva.com with any alternate emails you use to rule out a duplicate subscription you may have forgotten about.

Cancel Canva Pro If No Longer Needed

If you no longer wish to be charged for Canva Pro, go directly to canva.com/settings/billing and follow the cancellation steps to end your subscription before the next billing date. Cancelling there will stop future CANVA PRO* charges from appearing on your bank statement, though you can typically continue using Pro features until the current billing period ends.

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How to cancel Canva Pro

Canva Pro bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Canva Pro

ℹ️ International processing

This charge is processed in AU. You may see a foreign transaction fee from your bank (typically 1-3%).

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Legitimate or scam?

No, this is a legitimate charge from Canva Pro. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "CANVA PRO*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the CANVA PRO* Charge Legitimate or Fraud?

If you've spotted CANVA PRO* on your bank or credit card statement, this charge is most likely a legitimate billing from Canva Pro, the premium subscription tier of the popular graphic design platform Canva. Canva Pro offers advanced design tools, premium templates, brand kits, and team collaboration features billed on a monthly or annual basis.

Common reasons you may see the CANVA PRO* charge include:

You signed up for a Canva Pro monthly or annual subscription
Your free Canva Pro trial period ended and auto-renewed into a paid plan
A family member or colleague used your payment method to subscribe to Canva Pro
You upgraded from a free Canva account to Canva Pro at some point in the past

While the charge is usually legitimate, if you do not recognize it at all, it is worth verifying your account activity and checking whether your card details may have been compromised.

How to Verify the CANVA PRO* Charge

1
Log into your Canva account
Visit canva.com and sign in. Navigate to Account Settings > Billing & Plans to confirm whether you have an active Canva Pro subscription and review your billing history.
2
Search your email for Canva Pro receipts
Search your inbox for emails from 'noreply@canva.com' or 'Canva Pro'. Canva sends a receipt every time the CANVA PRO* charge is processed, so a matching email confirms the charge is valid.
3
Check if household members subscribed
Ask family members or roommates if they signed up for Canva Pro using your shared payment method, as the CANVA PRO* charge will appear on the card on file.
4
Review free trial sign-ups
Canva Pro offers a 30-day free trial that converts to a paid subscription. If you started a trial and forgot to cancel, the CANVA PRO* charge is likely your first recurring billing.
5
Contact your bank for transaction details
If you still cannot verify the CANVA PRO* charge, call your bank and request the full merchant details and transaction date to help narrow down the source.

How to Dispute a CANVA PRO* Charge

1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the CANVA PRO* charge appearing on your statement. Check your statement date and act quickly to preserve your rights.
2
Contact Canva Pro support first
Reach out to Canva's support team at support.canva.com and explain the unauthorized CANVA PRO* charge. Canva may issue a refund directly, which is faster than a bank dispute.
3
File a chargeback with your bank
If Canva Pro does not resolve the issue, contact your bank or credit card issuer to file a formal chargeback for the CANVA PRO* charge, providing any email receipts or correspondence as evidence.
4
Request a new card number
If you believe your card was used fraudulently to subscribe to Canva Pro, ask your bank to issue a new card number to prevent any future unauthorized CANVA PRO* charges.