What exactly is the UBER AU* charge on my bank statement?

UBER AU* is the official billing descriptor used by Uber Australia for rides booked through the Uber app, Uber Eats food deliveries, and Uber One membership fees charged to Australian customers.

Why does UBER AU* look different from a standard 'Uber' charge?

Uber Australia uses the UBER AU* prefix to distinguish Australian-processed transactions from charges in other regions. The 'AU' indicates the payment was processed through Uber's Australian merchant account, and the asterisk is a standard bank formatting character.

Can I get a refund for an UBER AU* charge I didn't authorise?

Yes — contact Uber Australia via help.uber.com and report the charge as unauthorised. If Uber Australia does not issue a refund, escalate the matter to your bank as a chargeback dispute.

How do I cancel my Uber One subscription to stop recurring UBER AU* charges?

Open the Uber app, tap your profile icon, select 'Uber One', then choose 'Manage Membership' and follow the prompts to cancel. Cancelling will stop future recurring UBER AU* membership charges from Uber Australia.

How do I stop all future UBER AU* charges from Uber Australia?

To stop all UBER AU* charges, cancel any active Uber One subscription, remove your payment card from your Uber Australia account under Settings > Payment, and delete the app. If charges continue, contact your bank to block the merchant.

Home›Browse Charges›Travel›UBER AU*

UBER AU* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "UBER AU*" charge is from Uber Australia. Uber ride or Uber Eats charge Australia.

🌍 AU🕐 8 min read📅 Updated May 22, 2026

Uber Australia

Uber ride or Uber Eats charge Australia.

UBER AU*

Understanding this descriptor

Uber Australia processes payments through its parent company's global billing infrastructure, which automatically truncates merchant identifiers to fit within the strict character limits imposed by international card networks like Visa and Mastercard. The "UBER AU*" descriptor is generated by Uber's payment system to indicate an Australian transaction, with "AU" serving as the country code and the asterisk acting as a separator before any additional order reference data that may follow. Whether you took a ride across Sydney or ordered dinner through Uber Eats, this abbreviated format is why the full name "Uber Australia" never appears on your bank statement.

🛡️

Got a suspicious message or link?

Free

Detect scams in seconds — texts, emails, websites & more, instant results.

🛡️ Check for Scam →

✅

Recommended actions

Check your Uber Australia ride or food history

Log in to your account at uber.com and review your recent trip and Uber Eats order history. The UBER AU* charge on your statement corresponds to a ride taken or a food delivery placed through Uber Australia, so match the charge amount and date to a specific order or trip in your history.

Verify the charge amount matches your receipt

Uber Australia sends an email receipt after every ride or Uber Eats order. Find the confirmation email from Uber Australia and confirm that the dollar amount of the UBER AU* charge on your bank statement matches exactly what was shown in your receipt, accounting for any surge pricing or delivery fees.

Review your active Uber Pass or subscription

Visit uber.com/account to check whether you have an active Uber One or Uber Pass subscription in Australia, as recurring membership fees also appear as UBER AU* charges. If you no longer need the subscription, you can cancel it directly from the account management page at uber.com/account.

Contact Uber Australia support if anything looks off

If the UBER AU* charge amount does not match any trip or order in your history, go to uber.com and navigate to the Help section to dispute the charge directly with Uber Australia support. Provide the exact charge amount and transaction date from your bank statement to help their team investigate and issue a refund if an error occurred.

ℹ️ International processing

This charge is processed in AU. You may see a foreign transaction fee from your bank (typically 1-3%).

🛡

Is this charge fraudulent?

No, this is a legitimate charge from Uber Australia. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the UBER AU* Charge Legitimate or Fraud?

The UBER AU* charge on your bank or credit card statement is the official billing descriptor used by Uber Australia for rides, Uber Eats food deliveries, and Uber One membership subscriptions processed through their Australian platform. In most cases, this charge is entirely legitimate and reflects a service you or someone in your household recently used. However, if you don't recognise it, it's worth investigating — here are the most common reasons this charge appears:

You took an Uber ride in Australia and the trip fare was billed as UBER AU*
An Uber Eats order was placed through your linked Uber Australia account
Your Uber One monthly or annual membership auto-renewed via Uber Australia
A family member or friend used a payment method linked to your Uber Australia account

How to Verify the UBER AU* Charge

1
Check your Uber Australia ride and order history
Log into your Uber Australia account at rider.uber.com or open the Uber app, then navigate to 'Activity' to view all recent trips and Uber Eats orders. Match the charge amount and date against your trip history to confirm the UBER AU* entry.
2
Search your email for Uber Australia receipts
Search your inbox for emails from uber.com or noreply@uber.com around the date of the UBER AU* charge. Uber Australia sends itemised receipts for every ride and food delivery automatically.
3
Check if a household member used your account
If you share your phone or have family members with access to your Uber Australia account, ask whether they placed an order or took a ride. The UBER AU* charge would still appear on your card even if someone else initiated the trip.
4
Review your Uber One subscription status
Open the Uber app and go to Account > Uber One to check whether you have an active membership. Uber Australia charges a recurring fee for Uber One that appears as UBER AU* and may be easy to overlook if you signed up during a free trial.
5
Contact your bank for more charge details
If you still cannot identify the UBER AU* charge, call your bank and request the full merchant details including the transaction ID. This information can help you cross-reference with Uber Australia's support team.

How to Dispute a UBER AU* Charge

1
Act within 60 days of the charge
Most Australian banks and card providers require you to raise a dispute within 60 days of the UBER AU* charge appearing on your statement. Act promptly to preserve your right to a chargeback.
2
Contact Uber Australia support first
Visit help.uber.com and submit a dispute directly with Uber Australia, referencing the exact charge amount and date. Uber Australia often resolves billing errors or duplicate UBER AU* charges faster than a formal bank dispute.
3
File a chargeback with your bank
If Uber Australia does not resolve the issue within a reasonable timeframe, contact your bank or card issuer and request a chargeback for the UBER AU* transaction. Provide your correspondence with Uber Australia as supporting evidence.
4
Request a new card if fraud is suspected
If you believe someone has gained unauthorised access to your payment details and is generating UBER AU* charges fraudulently, ask your bank to cancel your current card and issue a replacement immediately to prevent further unauthorised transactions.

Tips for Managing Uber Australia Charges

🔔

Enable Uber app push notifications so every UBER AU* charge triggers an instant receipt alert.

📋

Review your monthly statement and match each UBER AU* entry to a specific trip or Eats order.

🔑

Secure your Uber Australia account with a strong password and two-factor authentication to prevent unauthorised UBER AU* charges.

📅

Note your Uber One renewal date so the recurring UBER AU* membership fee never catches you off guard.

🛡️

Set a bank alert for transactions over a custom threshold to catch unexpected UBER AU* charges early.

🔍

Use WhatIsThisCharge.net to identify related charges that may appear alongside UBER AU* on your statement.

ℹ️ Note

In most cases, an UBER AU* charge simply means Uber Australia has billed you for a recent ride, Uber Eats order, or Uber One membership renewal — a quick check of your Uber app activity will usually confirm the charge within seconds.