Question 1

What is the COLES* charge on my bank statement?

Accepted Answer

The COLES* charge on your bank statement is a grocery purchase made at Coles Supermarkets in Australia. This is a legitimate transaction and the asterisk format is simply how Coles appears in banking systems when you shop in store or online. A typical Coles grocery shop averages around $75.00, though your amount will vary depending on what you purchased.

Question 2

I don't remember shopping at Coles recently — should I be worried about this charge?

Accepted Answer

In most cases, a COLES* charge is a legitimate grocery purchase at a Coles Supermarket in Australia. It may have been a shop you forgot about, or possibly a purchase made by another person who has access to your card such as a family member. If after checking with household members you still cannot account for the charge, contact your bank to dispute the transaction as Coles Supermarkets does not offer a direct cancellation or refund URL for bank-level disputes.

Question 3

Why does my Coles purchase show up as COLES* instead of just Coles Supermarkets?

Accepted Answer

Banks and payment processors often shorten or slightly alter merchant names when displaying transactions, which is why your Coles Supermarkets purchase appears as COLES* on your statement. The asterisk is a common formatting character used in payment processing systems. This is a normal and legitimate way for Coles grocery purchases to appear, and it simply reflects how the Coles merchant descriptor is registered with the payment network in Australia.

Question 4

How can I get a refund or sort out an issue with a COLES* charge on my account?

Accepted Answer

If you have a dispute or need a refund for a COLES* charge, your best option is to visit the Coles Supermarket where you made the purchase and speak to the customer service desk directly, bringing your receipt if you have one. For online Coles orders, you can log into your Coles account at coles.com.au to review your order history. There is no specific cancel URL available for resolving bank charges directly, so if the issue cannot be resolved with Coles in store or online, contact your bank to raise a formal dispute on the transaction.

COLES* Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

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