What exactly is the WOOLWORTHS AU* charge on my statement?

The WOOLWORTHS AU* charge is the billing descriptor used by Woolworths Australia when processing payments for in-store grocery purchases, online orders, or other services through their platform.

Why does the WOOLWORTHS AU* descriptor look different from the Woolworths Australia store name?

Banks and card networks truncate merchant names into short codes for processing. WOOLWORTHS AU* is simply how Woolworths Australia appears in the payment system, and the 'AU*' confirms it is an Australian merchant.

Can I get a refund for a WOOLWORTHS AU* charge?

Yes. Woolworths Australia offers refunds for incorrect or cancelled orders. Contact their customer service team at 1800 000 610 or visit the help centre at woolworths.com.au to request one.

How do I cancel a Woolworths Australia order to stop a pending charge?

Log into your Woolworths Australia account, navigate to 'My Orders', and select the order you wish to cancel before the cut-off time. You can also call Woolworths Australia customer service for assistance.

How do I stop future WOOLWORTHS AU* charges if I don't recognise them?

Remove your saved payment method from your Woolworths Australia account, cancel any active delivery subscriptions, and contact your bank to block further charges if fraud is suspected.

Home›Browse Charges›Shopping›WOOLWORTHS AU*

WOOLWORTHS AU* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "WOOLWORTHS AU*" charge is from Woolworths Australia. Woolworths grocery purchase Australia.

🌍 AU🕐 7 min read📅 Updated May 22, 2026

Woolworths Australia

Woolworths grocery purchase Australia.

WOOLWORTHS AU*

Why does this charge appear?

When Woolworths Australia processes transactions through its point-of-sale and online payment systems, the descriptor is automatically truncated to "WOOLWORTHS AU*" due to the character limits imposed by card payment networks like Visa and Mastercard, which typically cap merchant descriptors at around 22 characters. The "AU*" suffix is a regional billing code appended by Woolworths' payment processor to identify the transaction as originating from an Australian merchant, distinguishing it from other international Woolworths-branded entities. If you recently bought groceries at a Woolworths supermarket or placed an order through their website or app, this charge is almost certainly a legitimate record of that purchase.

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Your next steps

Match the charge to a receipt

Log into your Woolworths account at woolworths.com.au and check your order history to match the WOOLWORTHS AU* charge on your statement to a specific in-store or online grocery purchase made in Australia.

Check your Everyday Rewards activity

If you are an Everyday Rewards member, review your points activity on the Woolworths Australia app or website to confirm the transaction date and basket value align with the WOOLWORTHS AU* charge showing on your bank statement.

Verify the exact amount charged

Compare the dollar amount of the WOOLWORTHS AU* charge against your printed or emailed Woolworths Australia receipt, keeping in mind that online orders may include a delivery fee that slightly increases the total beyond your grocery subtotal.

Contact Woolworths Australia if something looks off

If the WOOLWORTHS AU* charge amount does not match any recent purchase you recall making, contact Woolworths Australia customer support directly through woolworths.com.au or call 1800 000 610 before escalating a dispute with your bank.

ℹ️ International processing

This charge is processed in AU. You may see a foreign transaction fee from your bank (typically 1-3%).

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Legitimate or scam?

No, this is a legitimate charge from Woolworths Australia. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the WOOLWORTHS AU* Charge Legitimate or Fraud?

The WOOLWORTHS AU* charge on your bank or credit card statement is almost always a legitimate transaction from Woolworths Australia, one of Australia's largest supermarket and grocery chains. This descriptor appears when you shop in-store, online at woolworths.com.au, or use services like Woolworths Everyday Rewards. However, it's always worth verifying if the amount doesn't match a recent purchase.

In-store grocery or liquor purchases at a Woolworths Australia supermarket
Online grocery orders placed through the Woolworths Australia website or app
Woolworths Everyday Rewards-linked transactions or gift card purchases
Scheduled deliveries or subscription orders through Woolworths Australia's delivery service

How to Verify the WOOLWORTHS AU* Charge

1
Check your Woolworths Australia account
Log into your account at woolworths.com.au or the Woolworths app and review your recent order history to match the WOOLWORTHS AU* charge amount and date.
2
Search your email for receipts
Look for order confirmation or digital receipt emails from Woolworths Australia. Search your inbox for 'Woolworths' or 'woolworths.com.au' to find matching transactions.
3
Check with household members
Ask family members or anyone sharing your payment method whether they made a grocery or online purchase at Woolworths Australia that could explain the WOOLWORTHS AU* charge.
4
Review your Everyday Rewards activity
Log into your Woolworths Everyday Rewards account to see if any linked purchases or redemptions align with the WOOLWORTHS AU* charge on your statement.
5
Contact your bank if still unsure
If you cannot match the WOOLWORTHS AU* charge to any known purchase, contact your bank or card issuer to get more transaction details such as location and terminal ID.

How to Dispute a WOOLWORTHS AU* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognised WOOLWORTHS AU* charge within 60 days of the statement date, so act quickly once you identify a suspicious transaction.
2
Contact Woolworths Australia first
Reach out to Woolworths Australia customer service at 1800 000 610 or via the help centre at woolworths.com.au to report the charge and request a refund directly before escalating.
3
File a chargeback with your bank
If Woolworths Australia cannot resolve the issue, contact your bank or card provider to initiate a formal chargeback dispute for the WOOLWORTHS AU* charge, providing all supporting details.
4
Request a new card if fraud is suspected
If you believe the WOOLWORTHS AU* charge is the result of card fraud or data theft, ask your bank to cancel your current card and issue a replacement to prevent further unauthorised charges.

Tips for Managing Woolworths Australia Charges

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Enable bank alerts for every WOOLWORTHS AU* transaction so you spot unexpected charges instantly.

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Save your Woolworths Australia digital receipts or email confirmations after every shop for easy reconciliation.

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Use a strong, unique password for your Woolworths Australia account to prevent unauthorised orders being placed.

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Check your statement on delivery days — WOOLWORTHS AU* charges often post when a scheduled order is fulfilled.

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Use a credit card for Woolworths Australia purchases to benefit from stronger chargeback protections.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside WOOLWORTHS AU* on your statement.

ℹ️ Note

In most cases, a WOOLWORTHS AU* charge is simply a routine grocery or online shopping transaction from Woolworths Australia — it's one of the country's most common bank statement entries. If the amount matches a recent shop or delivery, there's no cause for concern.