What exactly is the NOOM* charge on my bank statement?

The NOOM* charge is the billing descriptor used by Noom, the weight management app, when it processes a subscription payment. It appears on your statement instead of the full company name.

Why does the NOOM* charge look different from 'Noom'?

Banks truncate merchant names, so Noom's charge shows as NOOM* followed by additional text like a location code or account number — this is normal and still originates from Noom.

Can I get a refund for a NOOM* charge?

Noom does offer refunds in some cases, especially if you were charged after cancellation or did not use the service. Contact Noom support at support.noom.com to request a refund review.

How do I cancel my Noom subscription to stop NOOM* charges?

Log into your Noom account, go to 'Settings' > 'Subscription,' and select 'Cancel Plan.' If you subscribed via Apple or Google, cancel directly through those platforms to stop future NOOM* billing.

How do I permanently stop future NOOM* charges?

Cancel your Noom subscription before your next renewal date and confirm the cancellation via email. Keep your cancellation confirmation so you can dispute any future NOOM* charges that appear in error.

Home›Browse Charges›Fitness›NOOM*

NOOM* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "NOOM*" charge is from Noom. Noom weight loss program subscription.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Noom

Noom weight loss program subscription.

NOOM*

Why does this charge appear?

When Noom processes subscription payments for its weight loss program, the charge appears on your bank statement as "NOOM*" because payment networks truncate and format merchant descriptors to fit within strict character limits, with the asterisk acting as a separator that typically precedes additional details like a transaction ID or date. Noom uses this abbreviated descriptor format through its payment processing system to comply with card network billing standards set by providers like Visa and Mastercard. If you see "NOOM*" on your statement alongside a $59.00 monthly charge, it is almost certainly your recurring Noom subscription and not an unauthorized transaction.

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Your next steps

Confirm your Noom subscription

Log into your Noom account at noom.com and navigate to your subscription settings to verify that the NOOM* charge on your bank statement matches your current Noom weight loss program plan and billing cycle.

Check your Noom billing history

Within your Noom account dashboard at noom.com, review your full billing history to confirm the charge amount and date align with your expected Noom subscription renewal, whether monthly or annual.

Manage or cancel your Noom plan

If you no longer wish to continue the Noom weight loss program, visit noom.com/account to manage your subscription settings or cancel your plan before your next billing date to avoid future NOOM* charges.

Contact Noom support if needed

If the NOOM* charge amount looks incorrect or unexpected, reach out to Noom's customer support directly through noom.com to clarify the charge details and request a refund if the billing was made in error.

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How to cancel Noom

Noom bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Noom

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Legitimate or scam?

No, this is a legitimate charge from Noom. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the NOOM* Charge Legitimate or Fraud?

A NOOM* charge on your bank or credit card statement is almost always a legitimate billing from Noom, the popular weight management and wellness app. Noom uses the prefix NOOM* as its merchant descriptor, which can sometimes be followed by additional characters depending on your bank. Here are the most common reasons you may see this charge:

You signed up for a Noom monthly or annual subscription plan
Your free trial with Noom ended and automatically converted to a paid subscription
A household member enrolled in Noom using your payment method
Noom renewed your existing subscription on its regular billing cycle

How to Verify the NOOM* Charge

1
Log into your Noom account
Visit noom.com or open the Noom app and navigate to 'Settings' > 'Subscription' to confirm your active plan and the date of your last billing cycle.
2
Search your email for Noom receipts
Search your inbox for emails from Noom (hello@noom.com or support@noom.com) — Noom sends a receipt each time a NOOM* charge is processed.
3
Check household members
Ask family members or anyone with access to your payment details whether they signed up for a Noom plan, as Noom accounts are tied to individual email addresses.
4
Review your subscription apps
If you subscribed to Noom via the Apple App Store or Google Play, check your subscription list there — the NOOM* charge may appear through those platforms instead.
5
Contact your bank for details
Ask your bank to provide the full merchant descriptor and transaction date for the NOOM* charge, which can help you cross-reference it against your Noom account history.

How to Dispute a NOOM* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized NOOM* charge within 60 days of the statement date — act quickly to preserve your right to a chargeback.
2
Contact Noom support first
Reach out to Noom directly at support.noom.com before filing a dispute — Noom's support team can often issue a refund faster than the bank chargeback process.
3
File a chargeback with your bank
If Noom does not resolve the issue, contact your bank or credit card issuer and state that you do not recognize the NOOM* charge or that you were billed after cancellation.
4
Request a new card if needed
If you suspect your card details were used fraudulently to sign up for Noom, ask your bank to cancel and reissue your card to prevent further unauthorized NOOM* charges.

Tips for Managing Noom Charges

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Set a calendar reminder before your Noom free trial ends to avoid an unexpected NOOM* charge on your statement.

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Save all Noom email receipts so you can quickly match any NOOM* charge to a specific billing date.

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Keep your Noom account credentials up to date so you can always access your subscription and billing details quickly.

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Know your Noom renewal date — annual plans renew once a year, while monthly plans generate a recurring NOOM* charge each month.

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Use a virtual card number for your Noom subscription so you can easily block future NOOM* charges if needed.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside NOOM* on your statement.

ℹ️ Note

In most cases, a NOOM* charge simply means your Noom weight management subscription has renewed — this is a legitimate and expected charge for active Noom members. If you recognize signing up for Noom or a free trial, there is no cause for alarm.