What exactly is the PELOTON* charge on my bank statement?

The PELOTON* charge is Peloton's billing descriptor used when processing payments for memberships, equipment, or accessories. It confirms a transaction was made through Peloton's official payment system.

Why does the charge say PELOTON* instead of just 'Peloton'?

The asterisk in PELOTON* is a standard formatting convention used by payment processors. It simply indicates the merchant is Peloton and does not suggest anything suspicious about the charge.

Can I get a refund for a PELOTON* charge?

Peloton's refund eligibility depends on the type of charge. Membership fees are generally non-refundable, but equipment purchases may qualify for a return within 30 days. Contact Peloton Member Support to request a refund review.

How do I cancel my Peloton membership to stop PELOTON* charges?

Log into your Peloton account at onepeloton.com, go to 'Settings,' select 'Membership,' and follow the cancellation steps. You can also call Peloton support at 1-866-679-9129 to cancel over the phone.

How do I make sure PELOTON* stops charging me after I cancel?

After canceling, check your Peloton account to confirm your membership status shows as 'Canceled' and save a screenshot. Monitor your next billing cycle to ensure no additional PELOTON* charges appear.

Home›Browse Charges›Fitness›PELOTON*

PELOTON* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "PELOTON*" charge is from Peloton. Peloton fitness membership subscription.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Peloton

Peloton fitness membership subscription.

PELOTON*

Understanding this descriptor

Peloton uses the truncated descriptor "PELOTON*" on bank statements because their billing system appends an asterisk to distinguish subscription-based charges from one-time hardware purchases, a common practice among companies that process both recurring and non-recurring payments under the same merchant account. The asterisk acts as a quick identifier within Peloton's payment processing setup, signaling to card networks that the transaction is part of an ongoing membership arrangement, such as their $44.00 monthly All-Access or app subscription. If you see "PELOTON*" appearing monthly on your statement, it is almost certainly your Peloton membership renewal rather than any unauthorized activity.

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Recommended actions

Confirm Your Peloton Membership

Log into your Peloton account at onepeloton.com and navigate to your profile to verify that you have an active fitness membership subscription. The PELOTON* charge on your bank statement is consistent with a recurring Peloton membership fee.

Review Your Peloton Subscription Details

Visit onepeloton.com/profile/subscriptions to see the exact plan you are enrolled in, the billing amount, and the renewal date. Cross-reference this information with the PELOTON* charge amount on your bank statement to confirm they match.

Check for Multiple Peloton Charges

If you own a Peloton bike or treadmill and also have an app-only membership, you may see more than one PELOTON* charge. Review your subscription page at onepeloton.com/profile/subscriptions to ensure you are not being billed for duplicate or unintended Peloton plans.

Cancel or Modify Your Peloton Plan if Needed

If you no longer wish to be charged by Peloton, go to onepeloton.com/profile/subscriptions to cancel or downgrade your membership. Make sure to cancel before your next billing cycle to avoid an additional PELOTON* charge appearing on your bank statement.

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How to cancel Peloton

Peloton bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Peloton

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Is this charge fraudulent?

No, this is a legitimate charge from Peloton. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the PELOTON* Charge Legitimate or Fraud?

The PELOTON* charge on your bank or credit card statement is typically a legitimate transaction from Peloton, the popular fitness technology company known for its connected bikes, treadmills, and digital workout subscriptions. This charge most often appears when Peloton bills you for an All-Access Membership, App Membership, or a hardware or accessory purchase. Common legitimate reasons you may see PELOTON* include:

A monthly or annual Peloton All-Access Membership fee for connected fitness equipment
A Peloton App Membership subscription for on-demand and live classes without hardware
A one-time purchase of Peloton equipment, accessories, or apparel from the Peloton website
A free trial conversion to a paid Peloton subscription that you may have forgotten to cancel

How to Verify the PELOTON* Charge

1
Log into your Peloton account
Visit onepeloton.com and sign in to check your membership status and billing history. Your payment records will show the exact dates and amounts matching the PELOTON* charge.
2
Search your email for Peloton receipts
Search your inbox for emails from Peloton (noreply@onepeloton.com). Peloton sends confirmation emails for every subscription renewal and purchase that will match the PELOTON* charge amount.
3
Check if a household member has a Peloton account
Ask family members or roommates if they signed up for a Peloton App Membership or used your card for a Peloton equipment purchase, as the PELOTON* charge may belong to them.
4
Review your active Peloton subscriptions
In your Peloton account settings, navigate to 'Membership' to see all active subscriptions. You may have both an All-Access and an App Membership generating separate PELOTON* charges.
5
Contact your bank for charge details
Ask your bank for the full merchant descriptor and transaction ID tied to the PELOTON* charge. This can help confirm whether the charge originated from Peloton's official billing system.

How to Dispute a PELOTON* Charge

1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the PELOTON* charge appearing on your statement. Acting quickly gives you the best chance of a successful chargeback or refund.
2
Contact Peloton support first
Reach out to Peloton's Member Support at support.onepeloton.com or call 1-866-679-9129. Peloton can often resolve billing errors or unauthorized PELOTON* charges faster than a bank dispute.
3
File a chargeback with your bank
If Peloton cannot resolve the issue, contact your bank or credit card issuer to dispute the PELOTON* charge as unauthorized. Provide any Peloton correspondence as supporting documentation.
4
Request a new card number
If you believe your card was compromised and used for a fraudulent PELOTON* charge, ask your bank to issue a new card number to prevent any further unauthorized Peloton or other charges.

Tips for Managing Peloton Charges

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Set a calendar reminder before your Peloton free trial ends to avoid an unexpected PELOTON* charge on your statement.

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Save all Peloton order confirmations and receipts to quickly match them against any PELOTON* charges that appear.

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Keep your Peloton account login updated so you can always access billing history and manage your PELOTON* subscription easily.

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Note your Peloton billing cycle date each month so you can anticipate exactly when the PELOTON* charge will hit your account.

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Enable transaction alerts on your bank account to get notified immediately whenever a PELOTON* charge is processed.

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Use WhatIsThisCharge.net to identify any related or unfamiliar charges that appear alongside PELOTON* on your statement.

ℹ️ Note

In most cases, the PELOTON* charge is a routine, legitimate billing from Peloton for a membership or purchase — often an auto-renewed All-Access or App Membership that you may have simply forgotten about. A quick login to your Peloton account will almost always clarify the charge instantly.