What exactly is the OLA* charge on my bank statement?

The OLA* descriptor is how Ola Cabs identifies itself to card processors. Any ride fare, Ola Money top-up, or Ola Pass subscription billed to your card will appear as OLA* followed by additional reference characters.

Why does the charge say OLA* instead of Ola Cabs?

Banks display a shortened merchant descriptor rather than a company's full trading name. Ola Cabs registered 'OLA*' as its official billing name with payment networks, which is why it appears truncated on your statement.

Can I get a refund for an OLA* charge?

Yes — if you were overcharged or charged for a cancelled trip, open the Ola Cabs app, go to 'Help,' select the trip in question, and submit a refund request. Most valid refunds from Ola Cabs are processed within 5–7 business days.

How do I cancel my Ola Cabs subscription to stop recurring OLA* charges?

Open the Ola app, go to 'My Account,' then 'Ola Pass' or 'Subscriptions,' and select 'Cancel Plan.' Cancel at least 24 hours before your next renewal date to avoid being billed another OLA* charge.

How do I stop future OLA* charges if I no longer use Ola Cabs?

Remove your saved payment method from the Ola Cabs app under 'Account > Payment Methods,' cancel any active subscriptions, and delete your account if needed. You can also ask your bank to block the OLA* merchant code as a precaution.

Home›Browse Charges›Travel›OLA*

OLA* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "OLA*" charge is from Ola Cabs. Ola ride-hailing trip charge India.

🌍 IN🕐 8 min read📅 Updated May 22, 2026

Ola Cabs

Ola ride-hailing trip charge India.

OLA*

Why this shows on your statement

When Ola Cabs processes payments for rides booked through their app in India, the transaction is submitted to your bank using the shortened merchant descriptor "OLA*" followed by a reference code, which is a common practice among high-volume ride-hailing platforms that use automated payment gateways where character limits restrict the full display of a company name. Ola uses this truncated format through their integrated billing systems, including partnerships with payment processors like Razorpay and their own Ola Money platform, which prioritize speed and efficiency in transaction reporting over displaying the complete brand name. If you recently completed a cab ride in India through the Ola app and see "OLA*" on your statement with a charge around ₹200, this is simply how Ola Cabs identifies itself in the banking system rather than any unauthorized transaction.

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What should you do?

Check Your Ola Ride History

Log into your Ola Cabs account at olacabs.com and review your recent trip history to match the OLA* charge on your bank statement with a specific ride date, route, and fare amount.

Verify the Charge Amount

Compare the OLA* charge on your statement with the fare breakdown shown in your Ola Cabs trip receipt, which should include base fare, surge pricing if applicable, and any applicable taxes for your India-based ride.

Contact Ola Cabs Support if Needed

If the OLA* charge amount does not match your Ola Cabs trip receipt or you do not recognize the ride, reach out to Ola Cabs customer support directly through olacabs.com to request a full fare breakdown and trip details.

Manage Your Ola Cabs Account

If you no longer use Ola Cabs or want to prevent future OLA* charges, visit olacabs.com/account to review your saved payment methods, remove any stored cards, or deactivate your account entirely.

ℹ️ International processing

This charge is processed in IN. You may see a foreign transaction fee from your bank (typically 1-3%).

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Should you be worried?

No, this is a legitimate charge from Ola Cabs. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the OLA* Charge Legitimate or Fraud?

If you see OLA* on your bank or credit card statement, it almost certainly comes from Ola Cabs, one of the world's largest ride-hailing platforms operating across India, Australia, the UK, and other markets. The OLA* prefix is the standard merchant descriptor Ola Cabs uses when processing payments, and it may be followed by a trip ID, city code, or partial amount. Before assuming fraud, consider the following common legitimate reasons this charge appears:

A completed Ola Cabs ride booked through the Ola app or website
An Ola Money wallet top-up or auto-recharge triggered by a low balance
An active Ola Select or Ola Pass subscription billed on its renewal date
A ride booked by a family member or colleague using your saved payment method

How to Verify the OLA* Charge

1
Check your Ola Cabs ride history
Log into your Ola Cabs app, tap 'Your Trips,' and match the charge date and amount to a completed ride. The fare shown in the app should align exactly with the OLA* amount on your statement.
2
Search your email for Ola receipts
Search your inbox for emails from receipts@olacabs.com or noreply@olacabs.com. Ola Cabs sends a digital receipt after every completed trip that includes the route, fare breakdown, and payment method charged.
3
Check if a household member used your card
If your payment card is saved in someone else's Ola Cabs account, a trip they took will appear as OLA* on your statement. Ask family members or anyone who may have had access to your saved payment details.
4
Review your Ola Pass or Ola Select subscription
Open the Ola app and navigate to 'Ola Pass' or 'Subscriptions' to confirm your current plan and its billing date. Subscription renewals from Ola Cabs post as OLA* and can be easy to overlook.
5
Contact your bank for transaction details
Ask your bank for the full merchant name, MCC code, and transaction ID linked to the OLA* charge. These details can help you pinpoint the exact Ola Cabs transaction if the app history is unclear.

How to Dispute a OLA* Charge

1
Act within 60 days of the statement date
Most banks and card networks require disputes to be filed within 60 days of the OLA* charge appearing on your statement. Gather your Ola Cabs trip history and any receipts before contacting anyone so you're prepared.
2
Contact Ola Cabs support first
Reach out to Ola Cabs directly through the in-app 'Help' section or at support.olacabs.com. Explain the unauthorized OLA* charge with the exact date and amount — Ola Cabs can often issue a refund faster than a bank dispute.
3
File a chargeback with your bank
If Ola Cabs does not resolve the issue within 7–10 business days, contact your bank or card issuer and formally request a chargeback for the OLA* charge, citing it as unauthorized or incorrectly billed.
4
Request a new card number
If you suspect your payment details were compromised and used fraudulently on Ola Cabs, ask your bank to issue a new card number immediately to prevent additional OLA* charges from appearing on your account.

Tips for Managing Ola Cabs Charges

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Enable post-trip notifications in the Ola app so every OLA* charge triggers an instant receipt to your phone.

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Screenshot your Ola Cabs fare estimate before each ride to easily verify the OLA* amount later.

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Secure your Ola Cabs account with a unique password and two-factor authentication to prevent unauthorized bookings.

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Note your Ola Pass renewal date in your calendar so monthly OLA* subscription charges never catch you off guard.

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Set a bank alert for any OLA* transaction over a chosen threshold to flag unusually large Ola Cabs charges.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside OLA* on your statement.

ℹ️ Note

In most cases, an OLA* charge is simply a legitimate Ola Cabs ride fare or subscription renewal — logging into your Ola app and checking your recent trip history for a matching date and amount is usually all it takes to confirm the charge and put your mind at ease.