Is the "OXXO PAY" charge legitimate?

Yes, this is a legitimate charge from OXXO Pay.

How do I cancel OXXO Pay?

Visit OXXO Pay website to cancel.

How do I get a refund from OXXO Pay?

Contact OXXO Pay support directly to request a refund.

Home›Browse Charges›Finance›OXXO PAY

OXXO PAY Charge (What It Is + Is It Legit?)

Q: Why does "OXXO PAY" appear on my bank statement?

This charge appears because you have an active subscription or made a purchase with OXXO Pay.

✓ Legitimate

The "OXXO PAY" charge is from OXXO Pay. OXXO Pay is a cash payment method widely used in Mexico, allowing customers to pay for online purchases or services at OXXO convenience stores.

🌍 MX🕐 1 min read📅 Updated July 23, 2026

OXXO Pay

OXXO Pay is a cash payment method widely used in Mexico, allowing customers to pay for online purchases or services at OXXO convenience stores.

OXXO PAY

Understanding this descriptor

OXXO PAY appears on your bank statement because you have an active subscription or made a purchase with OXXO Pay. The charge descriptor is how OXXO Pay identifies itself to your bank. It may appear slightly different depending on your bank and country.

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Recommended actions

Check your account

Log into your OXXO Pay account to verify the charge.

Check family members

Make sure the charge is not from a family member or shared account holder.

Cancel if needed

If you want to cancel, visit OXXO Pay website to manage your subscription.

Dispute if unauthorized

Still do not recognize it? Contact your bank to dispute the charge.

💡 Tip — call before disputing

Try calling OXXO Pay at 800-036-9626 first. Most refund requests get resolved in one call, and bank disputes take 10+ days.

ℹ️ International processing

This charge is processed in MX. You may see a foreign transaction fee from your bank (typically 1-3%).

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Is this charge fraudulent?

No, this is a legitimate charge from OXXO Pay. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.