What exactly is the IZZI* charge on my bank statement?

The IZZI* charge is the billing descriptor used by Izzi Telecom when processing payments for their cable, internet, or phone services. It appears abbreviated because payment networks truncate merchant names.

Why does the charge say IZZI* instead of Izzi Telecom?

Banks and card networks limit how many characters a merchant name can display, so Izzi Telecom's full name is shortened to IZZI* on your statement. It is the same company and the same transaction.

Can I get a refund for an incorrect IZZI* charge?

Yes. Contact Izzi Telecom customer support at 800-IZZI-000 with your account details and the charge amount. If the billing was an error, Izzi Telecom will typically issue a credit to your account or card.

How do I cancel my Izzi Telecom service to stop future IZZI* charges?

Call Izzi Telecom at 800-IZZI-000 or visit an Izzi service center to request cancellation. Ask for a written confirmation of cancellation and verify that no future IZZI* charges appear after your final billing date.

How do I stop unauthorized IZZI* charges from appearing on my card?

If you never signed up for Izzi Telecom, report the IZZI* charge as fraudulent to your bank immediately, request a new card number, and file a dispute so your bank can investigate and recover the funds.

Home›Browse Charges›Telecom›IZZI*

IZZI* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "IZZI*" charge is from Izzi Telecom. Izzi internet y cable Mexico.

🌍 MX🕐 7 min read📅 Updated May 22, 2026

Izzi Telecom

Izzi internet y cable Mexico.

IZZI*

What is this charge?

When Izzi Telecom processes monthly billing for its internet and cable services in Mexico, the payment system truncates the company name to fit within the character limits imposed by card network transaction descriptors, resulting in "IZZI*" appearing on your statement rather than the full "Izzi Telecom" name. The asterisk following "IZZI" is a standard separator used by their billing platform to distinguish the brand identifier from any additional transaction detail that may follow, such as a service code or account reference. If you are a subscriber to Izzi's internet or cable packages in Mexico and see a charge of around 500 MXN on a recurring monthly basis, the "IZZI*" descriptor is the expected and legitimate way this company appears on bank and credit card statements.

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How to handle this charge

Confirm Your Izzi Telecom Subscription

Log in to your Izzi Telecom account at izzi.mx and review your active services to confirm the IZZI* charge matches your current internet or cable plan billing cycle and amount.

Check Your Izzi Billing History

Navigate to the billing or payment section on izzi.mx to pull up your recent invoices and verify that the IZZI* charge on your bank statement corresponds to a specific invoice date and service period for your Izzi internet or cable package.

Contact Izzi Telecom Support Directly

If the IZZI* charge amount looks unfamiliar or differs from your expected monthly rate, reach out to Izzi Telecom customer support through izzi.mx to get a detailed explanation of the charge and confirm no unauthorized changes were made to your account.

Manage or Cancel Your Izzi Subscription

If you no longer wish to continue your Izzi Telecom service or want to adjust your plan to avoid future IZZI* charges, visit izzi.mx/account to manage your subscription settings, update your payment preferences, or initiate a cancellation request.

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How to cancel Izzi Telecom

Izzi Telecom bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Izzi Telecom

ℹ️ International processing

This charge is processed in MX. You may see a foreign transaction fee from your bank (typically 1-3%).

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Quick fraud check

No, this is a legitimate charge from Izzi Telecom. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the IZZI* Charge Legitimate or Fraud?

The IZZI* charge on your bank or credit card statement is most commonly a legitimate billing from Izzi Telecom, one of Mexico's largest cable, internet, and telephone service providers. This truncated descriptor appears because payment processors shorten merchant names, so 'IZZI*' is simply how Izzi Telecom shows up on your statement. Common reasons you may see this charge include:

Monthly recurring fees for your Izzi Telecom internet, cable TV, or phone plan
A one-time installation or equipment fee billed by Izzi Telecom
A pay-per-view or on-demand purchase made through the Izzi platform
An automatic renewal of a promotional or annual Izzi Telecom service package

How to Verify the IZZI* Charge

1
Log into your Izzi Telecom account
Visit izzi.mx and sign in to your account. Navigate to 'Mi Cuenta' or 'Facturación' to review your billing history and confirm whether the IZZI* charge matches an invoice amount.
2
Search your email for Izzi Telecom receipts
Search your inbox for emails from Izzi Telecom or izzi.mx. Look for billing confirmations or payment receipts that match the IZZI* charge date and amount on your statement.
3
Check with household members
Ask family members or roommates if they ordered an Izzi Telecom upgrade, pay-per-view event, or additional service package that could have triggered the IZZI* charge.
4
Review your active Izzi Telecom subscriptions
Confirm which Izzi Telecom services are active on your account — internet, cable, or phone bundles — and cross-reference the monthly cost against the IZZI* charge amount.
5
Contact your bank for charge details
If you still cannot identify the IZZI* charge, call the number on the back of your card. Your bank can provide the merchant's full name, location, and transaction ID to help confirm it is from Izzi Telecom.

How to Dispute a IZZI* Charge

1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the IZZI* charge appearing on your statement. Review your billing cycle dates and act quickly to preserve your right to a chargeback.
2
Contact Izzi Telecom directly first
Call Izzi Telecom customer service at 800-IZZI-000 or chat via izzi.mx to report the unauthorized or incorrect IZZI* charge. Resolving it directly is often faster than a bank dispute.
3
File a chargeback with your bank
If Izzi Telecom does not resolve the issue, contact your bank or card issuer to dispute the IZZI* charge. Provide your Izzi Telecom account number, the charge date, and any correspondence with the company as evidence.
4
Request a new card if fraud is suspected
If you believe the IZZI* charge is fraudulent and you have no Izzi Telecom account, ask your bank to cancel your card and issue a new one to prevent further unauthorized charges.

Tips for Managing Izzi Telecom Charges

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Set up bank alerts for any IZZI* charge so you're notified the moment Izzi Telecom bills your card.

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Save every Izzi Telecom invoice to a dedicated folder so you can quickly match it to any IZZI* charge.

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Keep your Izzi Telecom online account credentials updated so you can access billing details anytime.

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Note your Izzi Telecom billing cycle date so you always know when to expect the IZZI* charge each month.

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Use a dedicated card for Izzi Telecom to isolate IZZI* charges and simplify fraud detection.

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Use WhatIsThisCharge.net to identify any related or unfamiliar charges appearing alongside IZZI*.

ℹ️ Note

In most cases, the IZZI* charge is a routine, legitimate billing from Izzi Telecom for your monthly internet, cable, or phone subscription — simply log into your Izzi Telecom account at izzi.mx to confirm the amount matches your current plan and put your mind at ease.