What exactly is the STAN* charge on my bank statement?

The STAN* charge is the billing descriptor used by Stan Streaming, Australia's on-demand video service. It appears when your monthly or annual Stan subscription renews or when an add-on like Stan Sport is billed.

Why does the charge say STAN* instead of Stan Streaming?

Banks display shortened merchant descriptors due to character limits. Stan Streaming's payment processor submits the charge as STAN* followed by a reference code, which is why the full company name doesn't always appear.

Can I get a refund for an unexpected STAN* charge?

Stan Streaming does offer refunds in some cases, particularly for accidental renewals or if you were charged after believing you had cancelled. Contact Stan support at help.stan.com.au as soon as possible to request a refund review.

How do I cancel Stan Streaming to stop future STAN* charges?

Log into your account at stan.com.au, go to Account > Subscription, and select Cancel Subscription. Cancel at least 24 hours before your next billing date to avoid being charged for the following period. You'll retain access until the period ends.

How do I stop STAN* charges if I never signed up for Stan?

If you did not subscribe to Stan Streaming, contact Stan support immediately to report unauthorized use, then dispute the STAN* charge with your bank. Consider requesting a new card number to prevent any further charges.

Home›Browse Charges›Streaming›STAN*

STAN* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "STAN*" charge is from Stan Streaming. Stan video streaming subscription Australia.

🌍 AU🕐 7 min read📅 Updated May 22, 2026

Stan Streaming

Stan video streaming subscription Australia.

STAN*

Understanding this descriptor

Stan Streaming, the Australian video streaming service, appears on bank statements as "STAN*" because payment processors typically truncate merchant names to fit within the strict character limits imposed by card networks like Visa and Mastercard. The asterisk following "STAN" is a common formatting convention used by billing systems to separate the merchant identifier from any additional subscription or account reference data that may follow. If you have an active Stan subscription and see "STAN*" on your Australian bank statement, this is almost certainly your monthly streaming charge of around $10.00.

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Recommended actions

Confirm your Stan Streaming subscription

Log in to your Stan account at stan.com.au and navigate to your account settings to verify that an active subscription exists and matches the charge amount showing as STAN* on your bank statement.

Check who in your household uses Stan

Ask family members or anyone with access to your payment details whether they signed up for or are actively using a Stan Streaming subscription, as the STAN* charge may belong to a shared or secondary account.

Review your Stan billing history

Visit stan.com.au and check your billing or payment history within your account to confirm the date and amount of the STAN* charge aligns with your subscription plan, whether that is the Basic, Standard, or Premium tier.

Cancel your Stan subscription if no longer needed

If you no longer want the Stan Streaming service and wish to stop future STAN* charges, go to stan.com.au/account and follow the prompts to cancel your subscription before your next billing date.

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How to cancel Stan Streaming

Stan Streaming bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Stan Streaming

ℹ️ International processing

This charge is processed in AU. You may see a foreign transaction fee from your bank (typically 1-3%).

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Is this charge fraudulent?

No, this is a legitimate charge from Stan Streaming. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the STAN* Charge Legitimate or Fraud?

If you see STAN* on your bank or credit card statement, it almost certainly comes from Stan Streaming, Australia's popular on-demand video streaming service. Stan uses the abbreviated billing descriptor STAN* followed by a transaction reference, which is why it may look unfamiliar at first glance. Before assuming fraud, consider these common legitimate reasons the charge appears:

An active Stan Streaming monthly or annual subscription renewal
A Stan Premium or Stan Sport add-on plan billed separately
A free trial that converted to a paid Stan Streaming subscription
A household member who signed up for Stan using your payment method

How to Verify the STAN* Charge

1
Log into your Stan Streaming account
Visit stan.com.au and sign in. Navigate to Account > Subscription to confirm your current plan, billing amount, and last payment date — these should match the STAN* charge on your statement.
2
Search your email for Stan receipts
Search your inbox for emails from Stan Streaming (no-reply@stan.com.au or billing@stan.com.au). Stan sends a receipt each billing cycle that will match the STAN* charge amount and date.
3
Check household members
Ask family members or housemates whether they signed up for Stan Streaming using your payment details. Stan allows multiple profiles under one account, so a shared signup is a common explanation.
4
Review your active subscriptions
Check whether you subscribed to a Stan Sport add-on or a Stan Premium tier, as these appear as separate STAN* charges and can catch subscribers off guard if added during a promotional period.
5
Contact your bank for transaction details
If you still cannot verify the STAN* charge, call your bank and ask for the full merchant details attached to the transaction. This will confirm whether it originated from Stan Streaming's payment processor.

How to Dispute a STAN* Charge

1
Act within 60 days of the charge
Most banks require you to dispute an unrecognized STAN* charge within 60 days of the statement date. Act promptly — waiting too long can forfeit your right to a chargeback on the Stan Streaming charge.
2
Contact Stan Streaming support first
Reach out to Stan's customer support at help.stan.com.au or via live chat. Explain the unexpected STAN* charge — Stan's team can issue refunds for accidental renewals or unauthorized charges faster than a bank dispute.
3
File a chargeback with your bank
If Stan Streaming does not resolve the issue, contact your bank or card provider and formally dispute the STAN* charge. Provide your Stan account details, the charge date, and any communication with Stan support as evidence.
4
Request a new card number
If you believe your card was used fraudulently to subscribe to Stan Streaming without your knowledge, ask your bank to cancel the card and issue a new one to prevent further unauthorized STAN* charges.

Tips for Managing Stan Streaming Charges

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Enable email billing alerts in your Stan account so you're notified before each STAN* charge is processed.

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Review your Stan Streaming billing history monthly at stan.com.au/account to catch any unexpected plan changes.

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Secure your Stan Streaming account with a strong, unique password to prevent unauthorized logins that could trigger unknown STAN* charges.

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Note your Stan billing date — STAN* charges recur on the same day each month, so mark your calendar to avoid surprise renewals.

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Use a virtual card number for your Stan Streaming subscription to isolate STAN* charges and simplify cancellation if needed.

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Use WhatIsThisCharge.net to identify other unfamiliar charges alongside STAN* on your statement.

ℹ️ Note

In most cases, a STAN* charge is simply your Stan Streaming subscription renewing automatically — a routine billing event that is easy to overlook if you signed up during a free trial. A quick login to your Stan account at stan.com.au will usually confirm the charge within seconds.