What exactly is the TELADOC* charge on my statement?

The TELADOC* charge is a billing descriptor used by Teladoc Health when processing payments for virtual medical visits, mental health sessions, or subscription membership fees.

Why does the charge say TELADOC* instead of Teladoc Health?

Banks and card networks often truncate or abbreviate merchant names — TELADOC* is simply the shortened billing name that Teladoc Health uses when charges are processed through their payment system.

Can I get a refund for a TELADOC* charge?

Teladoc Health may issue refunds for duplicate charges or billing errors — contact their support team at 1-800-835-2362 and reference the specific TELADOC* charge date and amount.

How do I cancel my Teladoc Health subscription?

Log into your account at teladochealth.com, navigate to 'Account Settings,' then 'Subscription,' and follow the cancellation steps — or call Teladoc Health support directly to cancel and stop future TELADOC* charges.

How do I stop future TELADOC* charges from appearing?

Cancel your Teladoc Health subscription through your online account or by calling their support line, and confirm the cancellation in writing via email to ensure no further TELADOC* charges are billed.

Home›Browse Charges›Health›TELADOC*

TELADOC* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "TELADOC*" charge is from Teladoc Health. Teladoc online doctor consultation.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Teladoc Health

Teladoc online doctor consultation.

TELADOC*

Why this shows on your statement

When Teladoc Health processes payments for their on-demand virtual doctor consultations, the billing system truncates the company name to fit within the character limits imposed by card networks like Visa and Mastercard, which typically cap merchant descriptors at around 22 characters. The asterisk in TELADOC* is a standard formatting convention used to separate the merchant name from an optional reference code or service identifier that may follow it on your statement. If you recently paid for a telehealth visit or urgent care consultation through the Teladoc platform, this shortened descriptor is the legitimate billing signature for that $75.00 charge.

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What should you do?

Identify the Teladoc consultation

Check your records for any recent online doctor visits or virtual consultations you booked through Teladoc Health. The TELADOC* charge on your bank statement corresponds to a telehealth appointment or subscription service provided by teladochealth.com.

Visit teladochealth.com and sign in to your account to review your visit history and billing details. This will confirm which specific consultation or membership plan generated the TELADOC* charge and the exact amount billed.

Check for an active Teladoc membership

Inside your Teladoc Health account settings at teladochealth.com/account, look for any recurring membership or subscription plans that may be generating regular TELADOC* charges. Make sure the plan you are enrolled in matches what you intended to sign up for.

Cancel or adjust your Teladoc plan if needed

If you no longer need Teladoc Health services or want to stop future TELADOC* charges, go to teladochealth.com/account to manage or cancel your subscription. You can also contact Teladoc Health support directly through the website if you need help modifying your plan.

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Should you be worried?

No, this is a legitimate charge from Teladoc Health. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the TELADOC* Charge Legitimate or Fraud?

A TELADOC* charge on your bank or credit card statement is most likely a legitimate transaction from Teladoc Health, one of the largest telehealth providers in the United States. This charge typically appears when you've used Teladoc Health's virtual doctor visits, mental health services, or enrolled in one of their subscription plans. Common reasons you may see this charge include:

A per-visit fee for an on-demand virtual doctor or urgent care consultation through Teladoc Health
A recurring monthly or annual membership subscription to a Teladoc Health plan
Mental health or therapy session fees billed through Teladoc Health's BetterHelp or mental wellness services
A Teladoc Health benefit activated through your employer's health insurance or benefits package

How to Verify the TELADOC* Charge

1
Check your Teladoc Health account
Log into your account at teladochealth.com and review your visit history and billing section to match the TELADOC* charge date and amount.
2
Search your email for receipts
Search your inbox for emails from Teladoc Health or 'teladoc.com' — they typically send confirmation emails after each visit or billing event.
3
Check household members
Ask family members if they used Teladoc Health services, as accounts can be shared and a spouse or dependent may have initiated the charge.
4
Review your employer benefits
Check with your HR department — many employers offer Teladoc Health as part of their benefits, which can trigger TELADOC* charges after employee-initiated visits.
5
Contact your bank
If you still can't place the TELADOC* charge, call your bank to get the full merchant details and transaction date before escalating further.

How to Dispute a TELADOC* Charge

1
Act within 60 days
Most banks require disputes to be filed within 60 days of the TELADOC* charge appearing on your statement, so act quickly once you identify an unauthorized transaction.
2
Contact Teladoc Health first
Reach out to Teladoc Health customer support at 1-800-835-2362 or through their website — billing errors or duplicate TELADOC* charges are often resolved directly and faster this way.
3
File a chargeback with your bank
If Teladoc Health does not resolve the issue, contact your bank or credit card issuer to initiate a formal chargeback dispute for the TELADOC* charge.
4
Request a new card
If the TELADOC* charge appears fraudulent and you did not authorize it, ask your bank to cancel your card and issue a new one to prevent further unauthorized charges.

Tips for Managing Teladoc Health Charges

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Enable transaction alerts on your bank account to get notified instantly whenever a TELADOC* charge is processed.

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Save all Teladoc Health visit confirmation emails — they serve as receipts if you ever need to dispute a TELADOC* charge.

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Log into your Teladoc Health account regularly to review your active subscriptions and payment methods on file.

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Note your Teladoc Health subscription renewal date so recurring TELADOC* charges never catch you off guard.

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Check if your health insurance covers Teladoc Health visits — you may be overpaying out of pocket unnecessarily.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside TELADOC* on your statement.

ℹ️ Note

In most cases, a TELADOC* charge is a completely legitimate transaction from Teladoc Health — it simply means you or someone on your plan used their virtual care services or has an active membership. If the charge looks unfamiliar, a quick login to your Teladoc Health account will usually clear things up right away.