What exactly is the AMAZON AU* charge on my bank statement?

The AMAZON AU* charge is the billing descriptor used by AMAZON AU (Amazon.com.au) when processing payments for purchases, Prime memberships, or digital subscriptions made through their Australian platform.

Why does the charge show as AMAZON AU* instead of just Amazon?

AMAZON AU* is the official merchant descriptor Amazon uses for transactions processed through their Australian entity. The asterisk (*) is commonly followed by additional characters indicating the specific product or service purchased.

Can I get a refund for an AMAZON AU* charge I don't recognise?

Yes. Contact AMAZON AU customer service through Amazon.com.au and request a refund. If the charge is unauthorised, Amazon AU typically processes refunds quickly, and you can also escalate to your bank if needed.

How do I cancel my AMAZON AU subscription to stop recurring charges?

Log into Amazon.com.au, go to 'Account & Lists' > 'Prime Membership' or 'Memberships & Subscriptions', and select the subscription you wish to cancel. Follow the prompts to end your AMAZON AU billing.

How do I stop future AMAZON AU* charges from appearing on my statement?

To stop future AMAZON AU* charges, cancel any active Amazon AU subscriptions, remove your payment method from your Amazon AU account, and contact your bank to block the merchant if unauthorised charges continue.

Home›Browse Charges›Shopping›AMAZON AU*

AMAZON AU* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "AMAZON AU*" charge is from Amazon Australia. Purchase or subscription from Amazon Australia. This descriptor appears on Australian bank statements for Amazon marketplace purchases.

🌍 AU✅ Verified by 1 user🕐 7 min read📅 Updated May 22, 2026

Amazon Australia

Purchase or subscription from Amazon Australia. This descriptor appears on Australian bank statements for Amazon marketplace purchases.

AMAZON AU*

Understanding this descriptor

Amazon Australia processes payments through Amazon's global billing infrastructure, which uses abbreviated regional codes to identify transactions across its international marketplace network. The descriptor "AMAZON AU*" follows Amazon's standardized format where "AU" denotes the Australian regional entity and the asterisk separates the company identifier from any additional order or subscription detail that may follow. This shortened format is a deliberate design choice by Amazon's payment systems to fit within the character limits imposed by card networks and banking systems, which is why customers see "AMAZON AU*" rather than the full "Amazon Australia" name on their statements.

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Recommended actions

Check Your Amazon Australia Order History

Log in to your account at amazon.com.au and navigate to 'Returns & Orders' in the top right corner. Match the AMAZON AU* charge amount and date on your bank statement to a recent purchase or subscription renewal in your Amazon Australia order history.

Review Active Amazon Australia Subscriptions

Visit amazon.com.au and go to Account & Lists, then select 'Memberships & Subscriptions.' Check for any active Amazon Australia services such as Prime, Kindle Unlimited, or Subscribe & Save deliveries that may have triggered the AMAZON AU* charge on your statement.

Verify the Charge Amount Matches

Cross-reference the exact dollar amount of the AMAZON AU* charge with your Amazon Australia order confirmations sent to your email. Amazon Australia sends receipts for every transaction, so search your inbox for emails from amazon.com.au around the date the charge appeared.

Manage or Cancel Amazon Australia Services

If you no longer want the service generating the AMAZON AU* charge, visit amazon.com.au/gp/help/customer/display.html?nodeId=201909600 to review your cancellation options for Amazon Australia subscriptions, including Prime membership and any other recurring billing services tied to your account.

💡 Tip — call before disputing

Try calling Amazon Australia at 1800-003-232 first. Most refund requests get resolved in one call, and bank disputes take 10+ days.

ℹ️ International processing

This charge is processed in AU. You may see a foreign transaction fee from your bank (typically 1-3%).

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Is this charge fraudulent?

No, this is a legitimate charge from Amazon Australia. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "AMAZON AU*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the AMAZON AU* Charge Legitimate or Fraud?

If you've spotted AMAZON AU* on your bank or credit card statement, this charge most likely comes from AMAZON AU, Amazon's Australian marketplace. It can appear for a variety of legitimate purchases or subscription services made through Amazon.com.au. Before assuming it's fraud, consider these common reasons the charge may appear:

A recent product purchase made on Amazon.com.au
An active Amazon Prime membership billed through AMAZON AU
A digital purchase such as a Kindle eBook, Amazon Music, or Prime Video content
An Audible subscription linked to your Australian Amazon account
A purchase made by a family member sharing your payment method via Amazon Household

The AMAZON AU* descriptor is standard and does not automatically indicate fraud. However, if you do not recognise the amount or timing, it is worth investigating further.

How to Verify the AMAZON AU* Charge

1
Log into your Amazon AU account
Visit Amazon.com.au and sign in. Go to 'Returns & Orders' to review your recent order history and match the charge amount and date to a specific transaction.
2
Search your email for AMAZON AU receipts
Search your inbox for emails from 'auto-confirm@amazon.com.au'. Amazon AU sends order confirmation and dispatch emails that include the exact charge amount.
3
Check your Amazon AU subscriptions
In your Amazon AU account, navigate to 'Account & Lists' > 'Prime Membership' or 'Memberships & Subscriptions' to see all active recurring charges billed by AMAZON AU.
4
Check purchases by household members
If you use Amazon Household, another adult or child linked to your account may have made a purchase that triggered the AMAZON AU* charge on your payment method.
5
Contact your bank for transaction details
Ask your bank for the full merchant descriptor and transaction ID for the AMAZON AU* charge. This can help you pinpoint the exact service or order associated with the billing.

How to Dispute an AMAZON AU* Charge

1
Act within 60 days of the charge
Most banks and card issuers require disputes to be raised within 60 days of the statement date. Don't delay if you believe the AMAZON AU* charge is unauthorised or incorrect.
2
Contact AMAZON AU customer service first
Reach out to Amazon AU via Amazon.com.au's Help section or call their Australian support line. Amazon AU can often issue refunds faster than a formal bank dispute process.
3
File a chargeback with your bank
If AMAZON AU is unable to resolve the issue, contact your bank or card provider to initiate a chargeback. Provide your order details, the AMAZON AU* charge amount, and any correspondence with Amazon AU.
4
Request a new card number
If the AMAZON AU* charge appears to be fraudulent and you did not make any purchases, ask your bank to cancel your card and issue a new one to prevent further unauthorised charges.