What exactly is the BOLT NG* charge on my bank statement?

The BOLT NG* charge is a payment processed by BOLT NG, the Nigerian branch of Bolt's ride-hailing and delivery platform. It appears when you pay for a trip or food delivery through the Bolt app in Nigeria.

Why does the charge say BOLT NG* instead of just BOLT NG?

The asterisk in BOLT NG* is a standard formatting convention used by payment processors to separate the merchant name from a transaction or location code. It still originates from BOLT NG and does not indicate anything suspicious on its own.

Can I get a refund for a BOLT NG* charge?

Yes, BOLT NG does offer refunds for overcharges, cancelled trips billed incorrectly, or disputed fares. Contact Bolt support via the app's Help section or email support@bolt.eu with your trip details to request a refund.

How do I cancel a BOLT NG subscription to stop recurring charges?

Open the Bolt app, go to your Profile, then navigate to Bolt Pass or Subscriptions, and select Cancel. Once cancelled, no further recurring BOLT NG* charges should appear on your statement after the current billing period ends.

How do I stop future unauthorized BOLT NG* charges?

Remove your saved payment card from your BOLT NG account via the app's Payment Methods section. If you suspect fraud, contact your bank immediately to block the card and dispute any unauthorized BOLT NG* transactions.

Home›Browse Charges›Travel›BOLT NG*

BOLT NG* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "BOLT NG*" charge is from Bolt Nigeria. Bolt ride-hailing trip Nigeria.

🌍 NG🕐 8 min read📅 Updated May 22, 2026

Bolt Nigeria

Bolt ride-hailing trip Nigeria.

BOLT NG*

Understanding this descriptor

When Bolt Nigeria processes ride-hailing payments, their billing system transmits a shortened identifier to card networks because bank statement fields have a strict character limit, typically capped at around 22 characters. The descriptor "BOLT NG*" is structured this way intentionally, with "BOLT" representing the company brand and "NG" serving as the ISO country code for Nigeria, followed by an asterisk that payment processors like Stripe commonly use to separate the merchant name from additional transaction details. If you recently took a ride in Nigeria and see this charge on your statement, it is almost certainly a legitimate fare from Bolt Nigeria rather than an unknown or suspicious transaction.

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Recommended actions

Check your Bolt ride history

Log into your Bolt account at bolt.eu and review your recent trip history in Nigeria. The BOLT NG* charge should correspond to a specific ride you took, including the date, route, and fare amount that matches what appeared on your bank statement.

Match the charge amount to your fare

Compare the BOLT NG* charge on your bank statement with the receipt Bolt Nigeria would have sent to your registered email after your trip. Bolt sends automatic ride receipts, so search your inbox for a Bolt email matching the transaction date and amount.

Manage your Bolt Nigeria payment settings

If you want to review or update the payment method linked to your Bolt Nigeria rides, visit bolt.eu/account to manage your saved cards, review past transactions, and ensure no unauthorized payment methods have been added to your account.

Contact Bolt Nigeria support if something is off

If the BOLT NG* charge does not match any trip in your ride history or the amount seems incorrect, reach out to Bolt Nigeria directly through the Help section at bolt.eu. Provide the exact charge amount and date so their support team can investigate and issue a refund if the charge was an error.

ℹ️ International processing

This charge is processed in NG. You may see a foreign transaction fee from your bank (typically 1-3%).

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Is this charge fraudulent?

No, this is a legitimate charge from Bolt Nigeria. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "BOLT NG*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the BOLT NG* Charge Legitimate or Fraud?

If you've spotted BOLT NG* on your bank or card statement, this charge most likely comes from BOLT NG, a ride-hailing and delivery service operating in Nigeria. The asterisk and merchant code format is standard for digital payment processors, so seeing it doesn't automatically mean fraud.

Common legitimate reasons you may see a BOLT NG* charge include:

A completed ride booked through the Bolt app in Nigeria
A food or package delivery order placed via Bolt Food Nigeria
A pre-authorization hold placed when you requested a trip estimate
A pending charge that hasn't fully cleared yet from a recent Bolt NG trip

However, if you do not recognize the charge and have not used BOLT NG recently, it is worth investigating further, as unauthorized use of your card details is always a possibility.

How to Verify the BOLT NG* Charge

1
Log into your Bolt NG account
Open the Bolt app or visit bolt.eu and check your ride and order history. Match the BOLT NG* charge amount and date to a specific trip or delivery in Nigeria.
2
Search your email for BOLT NG receipts
Look in your inbox for receipt emails from Bolt or no-reply@bolt.eu. These emails will confirm the exact fare that matches the BOLT NG* charge on your statement.
3
Check if a family member used Bolt NG
If your card is shared or linked to a family account, ask household members whether they booked a ride or food delivery through BOLT NG recently.
4
Review any Bolt NG promotional or trial offers
If you signed up for a Bolt NG Pass or subscription promo, a recurring BOLT NG* charge may appear monthly. Check the app's subscription section under your profile.
5
Contact your bank for transaction details
Call the number on the back of your card and ask for the full merchant descriptor for the BOLT NG* charge. Your bank can also provide the exact transaction ID to share with Bolt NG support.

How to Dispute a BOLT NG* Charge

1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the BOLT NG* charge appearing on your statement. Act quickly to preserve your chargeback rights.
2
Contact BOLT NG support first
Reach out to Bolt NG through the in-app Help section or email support@bolt.eu. Explain the unauthorized or incorrect BOLT NG* charge and request a refund directly from the merchant.
3
File a chargeback with your bank
If BOLT NG does not resolve the issue within a reasonable time, contact your bank or card issuer and formally dispute the BOLT NG* transaction as unauthorized or incorrectly billed.
4
Request a new card number
If you suspect your card details were compromised and used fraudulently for the BOLT NG* charge, ask your bank to cancel your current card and issue a replacement with a new number.