What exactly is the CIGNA* charge on my bank statement?

The CIGNA* charge is how Cigna Health Insurance appears on bank and credit card statements when billing for health, dental, or vision insurance premiums and related plan fees.

Why does the charge say CIGNA* instead of Cigna Health Insurance?

Banks and card networks display a shortened merchant descriptor, so 'CIGNA*' is simply the abbreviated version Cigna Health Insurance uses when processing electronic payments.

Can I get a refund on a CIGNA* charge?

Refunds from Cigna Health Insurance are possible if you were billed in error or double-charged. Contact Cigna's billing department at 1-800-244-6224 to request a review and refund.

How do I cancel my Cigna Health Insurance plan to stop future CIGNA* charges?

To cancel, log into myCigna.com, call 1-800-244-6224, or contact your employer's HR department if enrolled through a group plan. Note that cancellation rules vary by plan type and enrollment period.

How do I stop automatic CIGNA* charges from appearing on my card?

Log into myCigna.com and navigate to billing settings to remove your card from autopay, or call Cigna Health Insurance to switch to a different payment method or turn off automatic payments.

Home›Browse Charges›Insurance›CIGNA*

CIGNA* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "CIGNA*" charge is from Cigna Health Insurance. Cigna health insurance premium.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Cigna Health Insurance

Cigna health insurance premium.

CIGNA*

What is this charge?

Cigna Health Insurance uses the truncated descriptor "CIGNA*" on bank statements because payment processing networks like Visa and Mastercard limit merchant descriptors to a set number of characters, and Cigna's billing system is configured to use their corporate brand identifier followed by an asterisk to separate any additional billing detail that may follow. The asterisk in "CIGNA*" is a standard delimiter used in dynamic descriptor formatting, where the portion after the asterisk might display a plan type, member ID, or billing cycle reference depending on your bank's display format. If you see this charge appearing monthly for around $300.00, it is almost certainly your Cigna health insurance premium being automatically debited from your account.

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How to handle this charge

Confirm Your Cigna Coverage

Log in to your Cigna Health Insurance account at cigna.com to verify that the CIGNA* charge matches your current health insurance plan's premium amount and billing cycle.

Review Your Cigna Premium Details

While logged into cigna.com, navigate to your billing or payment history section to confirm the charge date and amount align with your expected Cigna Health Insurance monthly premium.

Contact Cigna Directly If Uncertain

If the CIGNA* charge amount looks unfamiliar or different from your usual premium, call the member services number listed on the back of your Cigna Health Insurance card or visit cigna.com to speak with a representative about the billing details.

Manage or Cancel Your Cigna Plan

If you no longer want or need your Cigna Health Insurance coverage and wish to stop future CIGNA* charges, visit cigna.com/account to review your plan options, make changes, or initiate a cancellation request during an eligible enrollment period.

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How to cancel Cigna Health Insurance

Cigna Health Insurance bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Cigna Health Insurance

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Quick fraud check

No, this is a legitimate charge from Cigna Health Insurance. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the CIGNA* Charge Legitimate or Fraud?

A CIGNA* charge on your bank or credit card statement is almost always a legitimate billing from Cigna Health Insurance, one of the largest health insurance providers in the United States. This descriptor appears when Cigna processes premium payments, co-pay charges, or other health plan fees directly to your payment method. Here are common reasons you may see the CIGNA* charge:

Monthly or quarterly health insurance premium auto-payment from Cigna Health Insurance
Dental, vision, or supplemental plan premium billed separately under the CIGNA* descriptor
A family member enrolled in a Cigna plan with billing tied to your payment account
A one-time out-of-pocket payment for a claim, co-insurance, or deductible processed by Cigna

How to Verify the CIGNA* Charge

1
Log into your Cigna account
Visit myCigna.com and sign in to review your billing history. The payment amount and date should match the CIGNA* charge on your statement exactly.
2
Search your email for Cigna receipts
Search your inbox for emails from Cigna Health Insurance using keywords like 'Cigna premium' or 'payment confirmation' to find a matching billing notice.
3
Check household members' coverage
If a spouse, dependent, or family member is covered under a Cigna Health Insurance plan linked to your card, the CIGNA* charge may reflect their premium or cost-share payment.
4
Review your Cigna plan documents
Check your Cigna Health Insurance Explanation of Benefits (EOB) or plan summary to confirm your expected premium amount and billing frequency.
5
Contact your bank
If you still cannot place the CIGNA* charge, ask your bank for the full merchant details including transaction ID, which can help Cigna's billing team locate the exact payment.

How to Dispute a CIGNA* Charge

1
Act within 60 days
Most banks require disputes to be filed within 60 days of the CIGNA* charge appearing on your statement, so act quickly to preserve your right to a chargeback.
2
Contact Cigna Health Insurance first
Call Cigna Health Insurance directly at 1-800-244-6224 or message through myCigna.com. Billing errors are often resolved faster by Cigna than through a bank dispute.
3
File a chargeback with your bank
If Cigna Health Insurance cannot resolve the issue, contact your bank or card issuer and cite the unauthorized or incorrect CIGNA* charge as your reason for disputing.
4
Request a new card if fraud is suspected
If you believe the CIGNA* charge is fraudulent and not related to any Cigna Health Insurance plan you hold, request a new card number immediately to prevent further unauthorized charges.

Tips for Managing Cigna Health Insurance Charges

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Enable payment alerts on myCigna.com so you're notified each time a CIGNA* charge is processed.

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Save your Cigna Health Insurance premium schedule so you can anticipate the CIGNA* charge each billing cycle.

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Keep your myCigna.com login updated and secure to quickly access billing records if a CIGNA* charge looks unfamiliar.

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Note your Cigna Health Insurance billing date each month — CIGNA* charges typically post on the same day each cycle.

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Review your Cigna plan annually during open enrollment to avoid unexpected CIGNA* charge increases.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside CIGNA* on your statement.

ℹ️ Note

In most cases, a CIGNA* charge is a routine and expected premium payment from Cigna Health Insurance — if the amount matches your plan cost, there is likely nothing to worry about. Double-check your myCigna.com billing history for instant confirmation.