CITIZENS BANK* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "CITIZENS BANK*" charge is from Citizens Bank. Citizens Bank credit card or banking fee.
Citizens Bank
Citizens Bank credit card or banking fee.
Category
Banking
Avg. Charge
Variable
Country
US
Billing Cycle
One-time
Cancel At
tel:1-800-922-9999
Support
1-800-922-9999
Why does this charge appear?
When Citizens Bank processes fees, penalties, or account-related charges through their internal billing systems, the descriptor is often truncated to "CITIZENS BANK*" due to character limitations imposed by card networks like Visa and Mastercard, which typically cap merchant descriptors at around 22 characters. The asterisk following the name is commonly appended by Citizens Bank's payment processing infrastructure to separate the merchant identifier from a secondary field that may contain additional transaction details, such as a branch code or account reference. If you see "CITIZENS BANK*" on your statement, it almost certainly reflects a legitimate charge from Citizens Bank itself, such as a monthly maintenance fee, overdraft fee, or credit card interest charge.
What should you do?
Identify the charge
Log in to your Citizens Bank account at citizensbank.com and look for any recent transactions, fees, or credit card activity that matches the CITIZENS BANK* charge on your statement. This could be an annual fee, monthly maintenance fee, or another standard banking charge.
Review your Citizens Bank account agreements
Check your Citizens Bank account terms or any recent notices you may have received from Citizens Bank. Common charges include monthly service fees, overdraft fees, or credit card-related fees that are outlined in your account agreement.
Contact Citizens Bank directly
If you are unsure what the CITIZENS BANK* charge is for, call Citizens Bank customer service at 1-800-922-9999 to speak with a representative who can explain the exact nature of the charge and whether it is expected for your account type.
Manage or reduce future fees
Ask the Citizens Bank representative at 1-800-922-9999 or through citizensbank.com whether you qualify for a fee waiver or a different account tier that could eliminate recurring CITIZENS BANK* charges, such as meeting a minimum balance requirement or enrolling in direct deposit.
Is this charge fraudulent?
No, this is a legitimate charge from Citizens Bank. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
Frequently Asked Questions
Community Reports (0)
0 votesNo votes yet — be the first to report on this charge!
Have you seen this charge? Help others by voting:
Community Comments (0)
No comments yet. Be the first to share your experience!
Share your experience
Your email is only used to verify your comment and will never be shown publicly.
Search Another Charge
Popular Charges
Amazon Marketplace
AMZN MKTP US
Netflix
NETFLIX *SUBSCRIPTION
Apple
APPLE *SUBSCRIPTION
Netflix
NETFLIX.COM *
Apple
APPLE.COM/BILL
Related Charges
Need to dispute this charge?
Generate a professional dispute letter in seconds with our AI tool.
Open Charge Assistant →Community Verified
Real user reports
Free to Use
Always free to check
Secure & Private
Your data is safe
Help Millions
48K+ charges identified