HomeBrowse ChargesBankingCITIZENS BANK*

CITIZENS BANK* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "CITIZENS BANK*" charge is from Citizens Bank. Citizens Bank credit card or banking fee.

🌍 US🕐 3 min read📅 Updated May 22, 2026
Citizens Bank

Citizens Bank

Citizens Bank credit card or banking fee.

CITIZENS BANK*

Category

Banking

Avg. Charge

Variable

Country

US

Billing Cycle

One-time

Cancel At

tel:1-800-922-9999

Support

1-800-922-9999

Why this shows on your statement

When Citizens Bank processes fees, penalties, or account-related charges through their internal billing systems, the descriptor is often truncated to "CITIZENS BANK*" due to character limitations imposed by card networks like Visa and Mastercard, which typically cap merchant descriptors at around 22 characters. The asterisk following the name is commonly appended by Citizens Bank's payment processing infrastructure to separate the merchant identifier from a secondary field that may contain additional transaction details, such as a branch code or account reference. If you see "CITIZENS BANK*" on your statement, it almost certainly reflects a legitimate charge from Citizens Bank itself, such as a monthly maintenance fee, overdraft fee, or credit card interest charge.

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What should you do?

1

Identify the charge

Log in to your Citizens Bank account at citizensbank.com and look for any recent transactions, fees, or credit card activity that matches the CITIZENS BANK* charge on your statement. This could be an annual fee, monthly maintenance fee, or another standard banking charge.

2

Review your Citizens Bank account agreements

Check your Citizens Bank account terms or any recent notices you may have received from Citizens Bank. Common charges include monthly service fees, overdraft fees, or credit card-related fees that are outlined in your account agreement.

3

Contact Citizens Bank directly

If you are unsure what the CITIZENS BANK* charge is for, call Citizens Bank customer service at 1-800-922-9999 to speak with a representative who can explain the exact nature of the charge and whether it is expected for your account type.

4

Manage or reduce future fees

Ask the Citizens Bank representative at 1-800-922-9999 or through citizensbank.com whether you qualify for a fee waiver or a different account tier that could eliminate recurring CITIZENS BANK* charges, such as meeting a minimum balance requirement or enrolling in direct deposit.

💡 Tip — call before disputing

Try calling Citizens Bank at 1-800-922-9999 first. Most refund requests get resolved in one call, and bank disputes take 10+ days.

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Should you be worried?

No, this is a legitimate charge from Citizens Bank. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

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