Why does COMCAST* appear on my statement instead of Xfinity?

Although Comcast markets most of its consumer services under the Xfinity brand, the legal billing entity is still Comcast. This is why your bank statement shows COMCAST* rather than Xfinity when you are charged for internet, cable, or mobile services.

Why does the COMCAST* charge look different each month?

Your COMCAST* charge can vary month to month due to on-demand purchases, late fees, promotional rate expirations, equipment changes, or the addition of premium channel add-ons billed by Comcast.

Can I get a refund on a COMCAST* charge?

Yes, Comcast does issue refunds in certain situations such as service outages, billing errors, or accidental on-demand purchases. Contact Comcast at 1-800-XFINITY and request a credit or refund for the disputed COMCAST* amount.

How do I cancel my Comcast service to stop COMCAST* charges?

To cancel Comcast and stop future COMCAST* charges, call 1-800-XFINITY or visit an Xfinity store in person. Be aware that canceling mid-cycle may not immediately stop the current month's billing, and early termination fees may apply if you are under contract.

How do I stop unauthorized COMCAST* charges from appearing?

Log into your Xfinity account and enable purchase restrictions, remove saved payment methods for one-click purchases, and review all active add-ons. If the COMCAST* charges are entirely unauthorized, contact both Comcast and your bank immediately to dispute and block further transactions.

Home›Browse Charges›Telecom›COMCAST*

COMCAST* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "COMCAST*" charge is from Comcast Xfinity. Comcast Xfinity internet or cable bill.

🌍 US🕐 6 min read📅 Updated May 22, 2026

Comcast Xfinity

Comcast Xfinity internet or cable bill.

COMCAST*

What is this charge?

Comcast bills its customers through its parent corporate entity rather than its Xfinity consumer brand, which is why your statement shows COMCAST* instead of the full Comcast Xfinity name. The asterisk following COMCAST is a standard merchant descriptor formatting convention used by payment processors to separate the company name from any additional billing detail or account identifier that may follow. Because Xfinity is simply a branded service line under the Comcast Corporation umbrella, the legal billing name on file with Visa and Mastercard networks defaults to the parent company, leaving many customers puzzled when they see COMCAST* on their monthly statement for what they know as their Xfinity internet or cable bill.

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How to handle this charge

Verify your Xfinity account

Log in to your Xfinity account at xfinity.com and navigate to the billing section to confirm the COMCAST* charge matches your current internet or cable plan and billing cycle.

Review your Xfinity bill details

Check your most recent Comcast Xfinity statement for any changes in your plan, added premium channels, equipment fees, or service upgrades that could explain a higher than expected COMCAST* charge.

Manage or cancel your Xfinity subscription

If you no longer want the service or want to adjust your plan to reduce future COMCAST* charges, visit customer.xfinity.com to manage your subscription, downgrade your package, or initiate a cancellation.

Contact Comcast Xfinity support directly

If the COMCAST* charge amount seems incorrect or unexpected, reach out to Comcast Xfinity customer support through xfinity.com or call 1-800-XFINITY to request a detailed billing explanation or dispute an incorrect charge.

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How to cancel Comcast Xfinity

Comcast Xfinity bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Comcast Xfinity

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Quick fraud check

No, this is a legitimate charge from Comcast Xfinity. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

How to Verify the COMCAST* Charge

1
Log into your Xfinity account
Visit xfinity.com or open the Xfinity My Account app and review your billing history. Your COMCAST* charge should match an invoice listed there with the same amount and date.
2
Search your email for Comcast receipts
Search your inbox for emails from billing@comcast.net or notifications@xfinity.com. Comcast typically sends an email confirmation every billing cycle with a breakdown of the COMCAST* charge.
3
Check if household members made purchases
Ask other members of your household if they rented an on-demand movie, purchased a pay-per-view event, or added a premium channel through Xfinity that would generate a COMCAST* charge.
4
Review your active Comcast subscriptions
Log into your Xfinity account and navigate to 'Services' to see all active plans and add-ons. A new streaming subscription or equipment upgrade could explain an unexpected COMCAST* amount.
5
Call Comcast customer support
If you still cannot identify the COMCAST* charge, call Comcast at 1-800-XFINITY (1-800-934-6489). A representative can pull up your account and explain exactly what the charge was for.

How to Dispute a COMCAST* Charge

1
Act within 60 days of the charge
Most banks require you to dispute an unauthorized COMCAST* charge within 60 days of the statement date. Acting quickly gives you the best chance of a successful chargeback or refund.
2
Contact Comcast directly first
Call Comcast at 1-800-XFINITY or chat at xfinity.com to report the incorrect or unauthorized COMCAST* charge. Comcast can often issue a credit or refund faster than going through your bank.
3
File a chargeback with your bank or card issuer
If Comcast does not resolve the dispute, contact your bank or credit card company and formally dispute the COMCAST* charge. Provide your Comcast account details and any supporting documentation.
4
Request a new payment card
If you believe the COMCAST* charge is the result of card fraud rather than an issue with your Comcast account, ask your bank to cancel the compromised card and issue a new one to prevent further unauthorized charges.