Why does the VERIZON* charge appear on my statement instead of just 'Verizon'?

The asterisk in VERIZON* is a standard merchant descriptor format used by Verizon's payment processor. It is the official way Verizon charges appear on bank and credit card statements and does not indicate anything unusual.

Why does the VERIZON* amount look different from my expected Verizon bill?

Verizon bills can vary month to month due to taxes, surcharges, international roaming fees, device payment installments, or newly added services. Log into My Verizon to see a detailed breakdown of the current VERIZON* charge.

Can I get a refund on a VERIZON* charge?

Yes, Verizon can issue refunds for billing errors, duplicate charges, or canceled services. Contact Verizon at 1-800-922-0204 with your account details and the VERIZON* charge information to request a refund.

How do I cancel my Verizon service to stop VERIZON* charges?

To cancel Verizon service, call 1-800-922-0204 or visit a Verizon store in person. Note that early termination fees or remaining device payment balances may still result in a final VERIZON* charge after cancellation.

How do I stop future unauthorized VERIZON* charges?

If you never opened a Verizon account, report the charge as fraud to your bank immediately and request a new card number. You can also contact Verizon's fraud department at 1-888-483-7200 to investigate any account opened in your name.

Home›Browse Charges›Telecom›VERIZON*

VERIZON* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "VERIZON*" charge is from Verizon. Verizon wireless or Fios monthly bill.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Verizon

Verizon wireless or Fios monthly bill.

VERIZON*

Why does this charge appear?

Verizon uses the truncated descriptor "VERIZON*" on bank statements because their billing system appends an asterisk to distinguish automated recurring charges processed through their internal payment platform from one-time or manually initiated transactions. The asterisk is a common convention used by large telecom providers to flag subscription-based billing, helping their payment processors route and categorize monthly service charges for Verizon Wireless or Fios accounts differently from retail or equipment purchases. If you see VERIZON* on your statement for around $80, it almost certainly corresponds to your regular monthly service bill rather than any unexpected or unauthorized charge.

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Your next steps

Confirm Your Verizon Account

Log in to your Verizon account at verizon.com to review your active services and billing history. The VERIZON* charge typically reflects your monthly Verizon Wireless or Fios bill, so verify the amount matches your current plan.

Review Your Verizon Bill Details

Inside your Verizon account dashboard at verizon.com, navigate to the billing section to view an itemized breakdown of the charge. Check for any added fees, overages, or new service additions that may explain a higher-than-expected VERIZON* amount.

Check for Multiple Verizon Services

If you have both Verizon Wireless and Verizon Fios, you may see separate VERIZON* charges for each service. Cross-reference the charge amount on your bank statement against each individual Verizon service to identify exactly which account it belongs to.

Manage or Cancel Your Verizon Plan

If the VERIZON* charge is for a service you no longer want or need, visit verizon.com/account to modify your plan, remove add-ons, or initiate a cancellation. You can also contact Verizon customer support directly through the site to discuss billing adjustments or disputes.

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How to cancel Verizon

Verizon bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Verizon

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Legitimate or scam?

No, this is a legitimate charge from Verizon. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

How to Verify the VERIZON* Charge

1
Log into your Verizon account
Visit verizon.com or open the My Verizon app and log in to review your billing history. The charge amount on your bank statement should match an invoice in your Verizon account billing section.
2
Search your email for Verizon receipts
Search your inbox for emails from Verizon using keywords like 'Verizon bill,' 'Verizon receipt,' or 'verizon.com.' Verizon sends monthly billing notifications that will confirm the VERIZON* charge date and amount.
3
Check with household members
Ask family members or anyone sharing your payment method if they have an active Verizon wireless, Fios, or prepaid account. Verizon accounts can have multiple lines billed to a single payment method.
4
Review your active Verizon subscriptions
Log into My Verizon and navigate to 'Plan & Services' to see all active subscriptions, add-ons, and device payment agreements that could be generating the VERIZON* charge.
5
Contact Verizon customer support
Call Verizon at 1-800-922-0204 or use the live chat on verizon.com to have a representative look up any account associated with your payment method and clarify the VERIZON* charge.

How to Dispute a VERIZON* Charge

1
Act within 60 days of the charge
Most banks and credit card issuers require disputes to be filed within 60 days of the VERIZON* charge appearing on your statement. Acting quickly gives you the best chance of a successful resolution.
2
Contact Verizon directly first
Call Verizon customer service at 1-800-922-0204 or chat at verizon.com and explain the unauthorized or incorrect VERIZON* charge. Verizon can often issue credits or refunds faster than a bank dispute process.
3
File a chargeback with your bank
If Verizon does not resolve the issue, contact your bank or credit card issuer and formally dispute the VERIZON* charge. Provide your bank with any documentation, including screenshots and Verizon correspondence.
4
Request a new card number
If you suspect your card details were used fraudulently to create a Verizon account or make purchases, ask your bank to cancel the compromised card and issue a new one to prevent further unauthorized VERIZON* charges.