Question 1

What is the PLT* charge on my bank statement?

Accepted Answer

PLT* is the billing code used by PrettyLittleThing, an online fashion retailer and part of the Boohoo group. The charge appears when you make a purchase on their website, and the amount typically falls between £10.00 and £80.00 depending on what you ordered. It is a legitimate charge and not a scam.

Question 2

I don't remember ordering from PrettyLittleThing — could this charge be fraudulent?

Accepted Answer

In most cases the PLT* charge is legitimate and relates to a genuine PrettyLittleThing order, sometimes placed by another member of your household. Check your email for an order confirmation from PrettyLittleThing. If you still do not recognise the purchase and the amount is between £10.00 and £80.00, log in to your account at prettylittlething.com/account to review your order history before contacting your bank.

Question 3

How do I cancel my PrettyLittleThing order to get a refund on this charge?

Accepted Answer

To cancel or manage a PrettyLittleThing order, head to prettylittlething.com/account and sign in. From there you can view recent orders and request a cancellation or return if the order is eligible. Refunds for returned items are credited back to your original payment method, so the PLT* charge on your statement should be reversed once the return is processed.

Question 4

Why does the charge say PLT* instead of PrettyLittleThing?

Accepted Answer

PrettyLittleThing uses the shortened code PLT* on bank and card statements because merchant billing descriptors have a character limit and the full brand name does not always fit. PLT is the widely recognised abbreviation for PrettyLittleThing, which is owned by the Boohoo group. If you see PLT* followed by a reference number on your statement, it simply reflects a fashion purchase made through their website.

PLT* Charge (What It Is + Is It Legit?)

Why does this charge appear?

What should you do?

Is this charge fraudulent?

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