What exactly is the JUST EAT* charge on my bank statement?

The JUST EAT* charge is the billing descriptor used by Just Eat when processing payments for food delivery orders or Just Eat Plus subscription fees through their payment system.

Why does the charge say JUST EAT* instead of just 'Just Eat'?

The asterisk is appended by Just Eat's payment processor as part of their standard merchant descriptor format — it's the same company and the charge is legitimate.

Can I get a refund for a JUST EAT* charge?

Yes — Just Eat offers refunds for missing items, incorrect orders, or orders that were never delivered. Contact Just Eat support through the app or at justeat.com/help to request a refund.

How do I cancel my Just Eat Plus subscription to stop recurring charges?

Log into your Just Eat account, go to 'Account Settings,' select 'Just Eat Plus,' and choose 'Cancel Subscription.' Your recurring JUST EAT* membership charge will stop at the end of the billing period.

How do I stop future JUST EAT* charges from appearing on my statement?

To prevent future charges, remove your saved payment method from your Just Eat account settings and cancel any active Just Eat Plus subscription — this ensures no further JUST EAT* transactions are initiated.

Home›Browse Charges›Food›JUST EAT*

JUST EAT* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "JUST EAT*" charge is from Just Eat. Just Eat food delivery order UK.

🌍 GB🕐 8 min read📅 Updated May 22, 2026

Just Eat

Just Eat food delivery order UK.

JUST EAT*

Understanding this descriptor

When Just Eat processes payments for food delivery orders in the UK, their billing system truncates the company name and appends an asterisk, resulting in "JUST EAT*" appearing on your bank statement rather than the full brand name. The asterisk is a common formatting convention used by payment processors to separate the merchant name from additional transaction identifiers, such as an order reference or regional billing code that may follow it. If you recently ordered a takeaway through the Just Eat platform and see this descriptor on your statement, it is almost certainly a legitimate charge for that delivery order.

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Recommended actions

Check your Just Eat order history

Log in to your account at just-eat.co.uk and review your recent orders. The JUST EAT* charge on your statement should match a food delivery order you placed, including the amount and date.

Confirm the charge amount matches your order

Compare the exact amount shown as JUST EAT* on your bank statement with the order total in your Just Eat order confirmation email. Differences could indicate a duplicate charge or an error on the order.

Check for active Just Eat subscriptions

Visit just-eat.co.uk/account to see if you have a Just Eat Plus subscription active. A recurring JUST EAT* charge may be a monthly subscription fee rather than a one-off food order, so confirm which applies to your situation.

Contact Just Eat support if something looks off

If the JUST EAT* charge does not match any order you recognise in your account at just-eat.co.uk, reach out to Just Eat customer support directly through their website to query the specific transaction before contacting your bank.

ℹ️ International processing

This charge is processed in GB. You may see a foreign transaction fee from your bank (typically 1-3%).

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Is this charge fraudulent?

No, this is a legitimate charge from Just Eat. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the JUST EAT* Charge Legitimate or Fraud?

A JUST EAT* charge on your bank or credit card statement is almost always a legitimate transaction from Just Eat, one of the world's largest online food delivery platforms. The asterisk in "JUST EAT*" is a standard billing descriptor format used by Just Eat's payment processor. Here are the most common reasons you'd see this charge:

A food delivery order placed through the Just Eat app or website
A Just Eat Plus subscription (monthly membership for free delivery perks)
A saved payment method used by a household member to order food
A delayed charge that processed after your order was confirmed

How to Verify the JUST EAT* Charge

1
Log into your Just Eat account
Visit justeat.com or open the Just Eat app and navigate to 'Order History' to match the charge amount and date with a recent food order.
2
Search your email for Just Eat receipts
Search your inbox for emails from Just Eat (noreply@justeat.com or similar) — every completed order generates a confirmation email with the total charge amount.
3
Check with household members
Ask family members or housemates if they used a shared card to place a Just Eat order, as saved payment details are easy to reuse on the app.
4
Review your Just Eat Plus subscription
If you signed up for Just Eat Plus, check your subscription status in your account settings — monthly membership fees appear as JUST EAT* on your statement.
5
Contact your bank
If you still can't identify the JUST EAT* charge, call the number on the back of your card and ask for the full merchant details, including transaction ID and date.

How to Dispute a JUST EAT* Charge

1
Act within 60 days
Most banks require disputes to be filed within 60 days of the JUST EAT* charge appearing on your statement, so don't delay once you've identified an unrecognized transaction.
2
Contact Just Eat customer support first
Reach out to Just Eat via their in-app help chat or support page at justeat.com/help — they can often issue refunds for duplicate charges, incorrect orders, or unauthorized transactions faster than a bank dispute.
3
File a chargeback with your bank
If Just Eat is unable to resolve the issue, contact your bank or card issuer to initiate a formal chargeback, citing the JUST EAT* charge as unauthorized or unrecognized.
4
Request a new card if fraud is suspected
If you believe your card details were stolen and used on Just Eat without your knowledge, ask your bank to cancel the card and issue a replacement to prevent further unauthorized charges.

Tips for Managing Just Eat Charges

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Enable push notifications in the Just Eat app so you're alerted the moment a JUST EAT* charge is processed.

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Always save your Just Eat order confirmation emails — they make it easy to match any JUST EAT* charge on your statement.

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Secure your Just Eat account with a strong, unique password and enable two-factor authentication to prevent unauthorized orders.

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If you have Just Eat Plus, note your monthly billing date to anticipate the recurring JUST EAT* membership charge each cycle.

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Remove saved card details from Just Eat when not in regular use to reduce the risk of accidental or unauthorized charges.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside JUST EAT* on your statement.

ℹ️ Note

In most cases, a JUST EAT* charge is simply Just Eat processing payment for a recent food delivery order or a monthly Just Eat Plus membership — it's a routine, legitimate transaction that's easy to verify in your Just Eat order history.