SURA* Charge (What It Is + Is It Legit?)
✓ LegitimateThe "SURA*" charge is from SURA. SURA Latin America auto, home, life, or health insurance premium.
SURA
SURA Latin America auto, home, life, or health insurance premium.
Category
Insurance
Avg. Charge
Variable
Country
CO
Billing Cycle
Monthly
Cancel At
login.sura.com.co/sura/servicelogin.aspx
Support
+57-1-401-8888
Why does this charge appear?
When SURA processes insurance premium payments across Latin America, their billing system transmits the truncated descriptor "SURA*" to card networks and banks, with the asterisk serving as a standard delimiter that separates the brand name from additional transaction data such as a policy number or regional code that may get cut off depending on your bank's display limits. SURA is one of the largest insurance groups in Latin America, operating across Colombia, Mexico, Chile, and several other countries, and the shortened descriptor reflects how their payment processing infrastructure encodes charges at the point of billing rather than displaying the full company name. If you hold an auto, home, life, or health insurance policy through SURA and see this charge appearing monthly, it is almost certainly your recurring premium deduction processed through their regional billing system.
What should you do?
Identify Your SURA Policy
Log in to your SURA account at sura.com to confirm which insurance policy — auto, home, life, or health — is associated with the SURA* charge on your statement. Match the charge amount to your premium billing schedule.
Verify the Billing Date and Amount
Cross-check the SURA* charge date and dollar amount against your most recent SURA insurance invoice or premium notice. Latin American insurance premiums from SURA can vary by policy type, so confirm the amount aligns with your current coverage plan.
Manage or Cancel Your SURA Policy
If you no longer want the insurance coverage or believe you are being charged incorrectly, log in directly at login.sura.com.co/sura/servicelogin.aspx to review your policy details, update payment preferences, or initiate a cancellation request with SURA.
Contact SURA Customer Support
If the SURA* charge still seems unfamiliar after reviewing your account at sura.com, reach out to SURA's customer service team directly through their official website to request a detailed billing explanation and confirm no duplicate or unauthorized charges have been applied to your policy.
Is this charge fraudulent?
No, this is a legitimate charge from SURA. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.
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