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SURA* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "SURA*" charge is from SURA. SURA Latin America auto, home, life, or health insurance premium.

🌍 CO🕐 3 min read📅 Updated May 22, 2026
SURA

SURA

SURA Latin America auto, home, life, or health insurance premium.

SURA*

Category

Insurance

Avg. Charge

Variable

Country

CO

Billing Cycle

Monthly

Cancel At

login.sura.com.co/sura/servicelogin.aspx

Support

+57-1-401-8888

❓

Understanding this descriptor

When SURA processes insurance premium payments across Latin America, their billing system transmits the truncated descriptor "SURA*" to card networks and banks, with the asterisk serving as a standard delimiter that separates the brand name from additional transaction data such as a policy number or regional code that may get cut off depending on your bank's display limits. SURA is one of the largest insurance groups in Latin America, operating across Colombia, Mexico, Chile, and several other countries, and the shortened descriptor reflects how their payment processing infrastructure encodes charges at the point of billing rather than displaying the full company name. If you hold an auto, home, life, or health insurance policy through SURA and see this charge appearing monthly, it is almost certainly your recurring premium deduction processed through their regional billing system.

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Recommended actions

1

Identify Your SURA Policy

Log in to your SURA account at sura.com to confirm which insurance policy — auto, home, life, or health — is associated with the SURA* charge on your statement. Match the charge amount to your premium billing schedule.

2

Verify the Billing Date and Amount

Cross-check the SURA* charge date and dollar amount against your most recent SURA insurance invoice or premium notice. Latin American insurance premiums from SURA can vary by policy type, so confirm the amount aligns with your current coverage plan.

3

Manage or Cancel Your SURA Policy

If you no longer want the insurance coverage or believe you are being charged incorrectly, log in directly at login.sura.com.co/sura/servicelogin.aspx to review your policy details, update payment preferences, or initiate a cancellation request with SURA.

4

Contact SURA Customer Support

If the SURA* charge still seems unfamiliar after reviewing your account at sura.com, reach out to SURA's customer service team directly through their official website to request a detailed billing explanation and confirm no duplicate or unauthorized charges have been applied to your policy.

🔓

How to cancel SURA

SURA bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at SURA

💡 Tip — call before disputing

Try calling SURA at +57-1-401-8888 first. Most refund requests get resolved in one call, and bank disputes take 10+ days.

â„šī¸ International processing

This charge is processed in CO. You may see a foreign transaction fee from your bank (typically 1-3%).

🛡

Is this charge fraudulent?

No, this is a legitimate charge from SURA. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Common questions

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