Question 1

What is the AVIANCA* charge on my bank statement?

Accepted Answer

The AVIANCA* charge on your bank statement is a payment for a flight ticket purchased through Avianca, the Colombian and Latin American airline. This is a legitimate travel charge that appears when you book a flight operated by Avianca for routes within Colombia, Latin America, or other destinations they serve. The amount will vary depending on your fare, route, and any additional services purchased.

Question 2

I don't remember booking an Avianca flight — should I be worried about this charge?

Accepted Answer

Not necessarily. The AVIANCA* charge is a legitimate transaction from Avianca, the major Latin American airline. Before disputing it, consider whether a family member or travel agent may have booked a flight on your behalf, or whether you purchased a ticket through a third-party travel site that used Avianca as the carrier. Check your email for a booking confirmation from Avianca. If after reviewing you still don't recognize the purchase, contact Avianca directly or your bank to investigate further.

Question 3

How do I get a refund or cancel the Avianca booking associated with this charge?

Accepted Answer

To request a refund or make changes to the Avianca booking tied to this charge, visit avianca.com/en/your-booking/changes-and-refunds/. There you can manage your reservation, request cancellations, and check your eligibility for a refund based on your ticket type. Keep in mind that refund availability depends on the fare conditions of your specific ticket, so promotional or discounted fares may have restrictions. Have your booking reference number ready when you visit the page.

Question 4

Why does the Avianca charge show a different amount than what I expected to pay for my flight?

Accepted Answer

The AVIANCA* charge amount can vary for several reasons. Avianca may split charges across multiple transactions if you booked multiple passengers or added services like checked baggage, seat selection, or travel insurance separately. Additionally, currency conversion fees from your bank may cause the final amount to differ slightly from the original quoted price, especially if your ticket was priced in Colombian pesos or another Latin American currency. Review your booking details on avianca.com/en/your-booking/changes-and-refunds/ to see a full breakdown of your purchase.

AVIANCA* Charge (What It Is + Is It Legit?)

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