What exactly is the BIRD* charge on my bank statement?

The BIRD* charge is a payment processed by BIRD, the electric scooter and e-bike sharing service. It typically reflects a ride fee, unlock fee, wallet top-up, or a recurring BIRD Pass subscription billed to your saved payment method.

Why does the charge say BIRD* instead of just BIRD?

The asterisk in BIRD* is a standard merchant billing convention. BIRD uses this format — often followed by a location code or transaction ID — when charges are processed through their payment system, which is why it may look slightly different from the brand name.

Can I get a refund for a BIRD* charge?

Yes, BIRD does offer refunds for erroneous or disputed charges. Contact BIRD support at support.bird.co with your ride details and the BIRD* charge amount, and their team will review your case for a potential refund.

How do I cancel my BIRD Pass to stop recurring charges?

Open the BIRD app, go to Account > Membership, and select Cancel Membership. Once cancelled, BIRD will stop billing the recurring BIRD* subscription fee at the next renewal date.

How do I stop future BIRD* charges from appearing?

To prevent future BIRD* charges, remove your payment method from the BIRD app under Account > Payment Methods, or cancel your BIRD Pass subscription. You can also contact your bank to block future charges from the BIRD* merchant descriptor.

Home›Browse Charges›Travel›BIRD*

BIRD* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "BIRD*" charge is from Bird Scooter. Bird electric scooter ride.

🌍 US🕐 7 min read📅 Updated May 22, 2026

Bird Scooter

Bird electric scooter ride.

BIRD*

Understanding this descriptor

When Bird Scooter processes a ride payment, the company transmits a shortened version of its brand name to your bank, appearing as BIRD* followed by additional characters such as a transaction ID or city code. Bird operates through a high-volume mobile payment system that truncates merchant names to fit within the character limits imposed by card networks like Visa and Mastercard, which typically cap descriptor fields at 22 characters. The asterisk after BIRD is a standard separator used by Bird's payment processor to distinguish the brand name from the transaction detail that follows it.

🛡️

Got a suspicious message or link?

Free

Detect scams in seconds — texts, emails, websites & more, instant results.

🛡️ Check for Scam →

✅

Recommended actions

Check Your Bird Scooter Ride History

Log into your Bird Scooter account at bird.co and review your recent ride history. The BIRD* charge on your bank statement corresponds to an electric scooter ride, so match the charge amount and date to a specific trip in your account activity.

Verify the Charge Amount

Bird Scooter charges are based on an unlock fee plus per-minute usage, so confirm the BIRD* charge reflects the correct duration and distance of your ride. If the amount seems off, check your ride receipt in the Bird app for a detailed cost breakdown.

Manage Your Bird Scooter Account

If you want to update your payment method, review future charges, or cancel your Bird account entirely, visit bird.co/account. From there you can control your billing preferences and ensure no unexpected BIRD* charges appear in the future.

Contact Bird Scooter Support If Needed

If the BIRD* charge does not match any ride you remember taking, reach out to Bird Scooter customer support directly through bird.co before disputing with your bank. Bird can pull up account-specific ride data to help clarify or resolve any billing discrepancies quickly.

🛡

Is this charge fraudulent?

No, this is a legitimate charge from Bird Scooter. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

ℹ️ Note

In most cases, seeing "BIRD*" on your statement is completely normal. Before assuming fraud, check your recent purchases — most mystery charges have a simple explanation.

Is the BIRD* Charge Legitimate or Fraud?

If you've spotted BIRD* on your bank or credit card statement, it most likely comes from BIRD, the popular electric scooter and e-bike sharing company. BIRD operates in hundreds of cities worldwide, and the BIRD* descriptor appears when you pay for a ride or are billed for a BIRD Pass subscription.

Common legitimate reasons you might see a BIRD* charge include:

A pay-per-ride scooter or e-bike trip completed through the BIRD app
A recurring BIRD Pass membership or monthly subscription fee
A ride unlock fee charged at the start of a BIRD scooter session
A balance top-up you added to your BIRD account wallet

That said, if you don't recall using BIRD recently, it's worth investigating further — someone else may have used your saved payment method or the charge could be unauthorized.

How to Verify the BIRD* Charge

1
Log into your BIRD account
Open the BIRD app or visit bird.co and navigate to your ride history. Match the charge amount and date to a specific trip or wallet top-up.
2
Search your email for BIRD receipts
Look for emails from BIRD (noreply@bird.co or support@bird.co) that match the BIRD* charge date. BIRD typically sends a receipt after each ride or billing event.
3
Check for a BIRD Pass subscription
If you signed up for a BIRD Pass, monthly fees will appear as recurring BIRD* charges. Review your subscription status in the BIRD app under Account > Membership.
4
Ask household or family members
If your payment method is shared or saved on another device, a family member or roommate may have used BIRD and triggered the BIRD* charge unknowingly.
5
Contact your bank for details
Your bank can provide the exact merchant ID behind the BIRD* descriptor, including location data, which can help confirm whether the charge is legitimate.

How to Dispute a BIRD* Charge

1
Act within 60 days
Most banks require disputes to be filed within 60 days of the BIRD* charge appearing on your statement. Don't delay if you believe the charge is unauthorized or incorrect.
2
Contact BIRD support first
Reach out to BIRD directly at support.bird.co or through the in-app help center. BIRD's support team can review your account and issue a refund if the charge was an error.
3
File a chargeback with your bank
If BIRD support does not resolve the issue, contact your bank or credit card issuer to dispute the BIRD* charge. Provide any correspondence with BIRD as supporting evidence.
4
Request a new card if compromised
If you see multiple unfamiliar BIRD* charges and suspect your card details were stolen, ask your bank to cancel your current card and issue a replacement immediately.