What exactly is the DELIVEROO AE* charge on my statement?

DELIVEROO AE* is the official bank statement descriptor used by Deliveroo UAE when processing payments for food delivery orders or Deliveroo Plus subscription fees in the United Arab Emirates.

Why does the charge say DELIVEROO AE* instead of just 'Deliveroo UAE'?

Banks display shortened merchant descriptors due to character limits; DELIVEROO AE* is how Deliveroo UAE registers with payment processors, where 'AE' refers to the UAE country code and '*' indicates a sub-merchant or transaction identifier.

Can I get a refund for a DELIVEROO AE* charge?

Yes — contact Deliveroo UAE support through the app or at deliveroo.ae/help within a reasonable timeframe; refunds for incorrect or undelivered orders are typically processed back to your original payment method within 3–5 business days.

How do I cancel my Deliveroo UAE subscription to stop recurring charges?

Open the Deliveroo app, go to Account > Deliveroo Plus > Manage Plan, and select 'Cancel Plan' — your DELIVEROO AE* subscription charges will stop at the end of the current billing period.

How do I stop future DELIVEROO AE* charges if I no longer use Deliveroo UAE?

Cancel any active Deliveroo Plus subscription, remove your saved payment cards from your Deliveroo UAE account settings, and contact your bank to block the DELIVEROO AE* merchant if unauthorized charges continue.

Home›Browse Charges›Food›DELIVEROO AE*

DELIVEROO AE* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "DELIVEROO AE*" charge is from Deliveroo UAE. Food and grocery delivery charge for Deliveroo in the United Arab Emirates.

🌍 AE🕐 7 min read📅 Updated May 22, 2026

Deliveroo UAE

Food and grocery delivery charge for Deliveroo in the United Arab Emirates.

DELIVEROO AE*

What is this charge?

When Deliveroo processes payments in the United Arab Emirates, the billing system truncates the full regional entity name "Deliveroo UAE" into the shorthand descriptor "DELIVEROO AE*" to fit within the standard character limits imposed by international payment networks like Visa and Mastercard. The "AE" suffix is the ISO country code for the United Arab Emirates, which Deliveroo's payment processor appends to distinguish regional transactions from those processed in other countries where the company operates. This means if you recently ordered food or groceries through the Deliveroo app in the UAE, the "DELIVEROO AE*" entry on your bank statement is simply how that transaction is reported by the regional billing infrastructure.

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How to handle this charge

Match the charge to a Deliveroo UAE order

Log in to your Deliveroo UAE account at deliveroo.ae and check your order history to match the DELIVEROO AE* charge on your bank statement to a specific food or grocery delivery you placed in the United Arab Emirates.

Check for an active Deliveroo UAE subscription

Visit deliveroo.ae/account to see if you are subscribed to Deliveroo Plus in the UAE, which would explain a recurring DELIVEROO AE* charge appearing on your statement each billing cycle.

Cancel your Deliveroo UAE subscription if needed

If you no longer want to be charged by Deliveroo UAE, go to deliveroo.ae/account and navigate to your subscription or Plus membership settings to cancel and stop future DELIVEROO AE* charges from appearing on your bank statement.

Contact Deliveroo UAE support for charge clarification

If you cannot match the DELIVEROO AE* charge to any order or subscription in your account, reach out to Deliveroo UAE customer support directly through deliveroo.ae to request a full breakdown of what the specific charge was for.

ℹ️ International processing

This charge is processed in AE. You may see a foreign transaction fee from your bank (typically 1-3%).

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Quick fraud check

No, this is a legitimate charge from Deliveroo UAE. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the DELIVEROO AE* Charge Legitimate or Fraud?

If you've spotted DELIVEROO AE* on your bank or credit card statement, this charge almost certainly comes from Deliveroo UAE, the popular food delivery service operating across the United Arab Emirates. This descriptor appears when you order meals through the Deliveroo app or website in the UAE region. Before assuming fraud, consider these common legitimate reasons for the charge:

A recent food delivery order placed through the Deliveroo UAE app or website
An active Deliveroo Plus subscription (Deliveroo UAE's unlimited free delivery membership) renewing monthly or annually
A pending or delayed charge from a past order that only just cleared your bank
A family member or partner who shares your payment method and ordered via Deliveroo UAE

How to Verify the DELIVEROO AE* Charge

1
Check your Deliveroo UAE order history
Log into your Deliveroo UAE account at deliveroo.ae or in the app, navigate to 'Past Orders,' and match the charge amount and date to a specific order.
2
Search your email for receipts
Search your inbox for emails from Deliveroo UAE (noreply@deliveroo.ae) containing order confirmations or receipts that match the DELIVEROO AE* charge amount.
3
Check household members
Ask family members or roommates whether they placed a Deliveroo UAE order using your saved payment method, as the DELIVEROO AE* descriptor will appear regardless of who ordered.
4
Review your Deliveroo Plus subscription
Check whether you have an active Deliveroo Plus membership in the UAE — log in, go to Account > Deliveroo Plus, and confirm if a recurring subscription fee matches the DELIVEROO AE* charge.
5
Contact your bank for more details
If you still cannot match the DELIVEROO AE* charge, call your bank to get the exact merchant transaction ID, which can help Deliveroo UAE customer support locate the specific transaction.

How to Dispute a DELIVEROO AE* Charge

1
Act within 60 days
Most banks require you to dispute an unrecognized DELIVEROO AE* charge within 60 days of the statement date — act quickly to preserve your right to a chargeback.
2
Contact Deliveroo UAE first
Reach out to Deliveroo UAE customer support via the app's Help section or at deliveroo.ae/help — resolving it directly is often faster than a bank dispute and can result in an immediate refund.
3
File a chargeback with your bank
If Deliveroo UAE does not resolve the issue, contact your bank or card issuer, cite the DELIVEROO AE* charge, and formally request a chargeback, providing any communication with Deliveroo UAE as evidence.
4
Request a new card number
If you suspect your card details were used fraudulently to make Deliveroo UAE purchases, ask your bank to cancel the card and issue a new one to prevent further unauthorized DELIVEROO AE* charges.

Tips for Managing Deliveroo UAE Charges

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Enable bank notifications so you're alerted instantly whenever a DELIVEROO AE* charge is processed.

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Save Deliveroo UAE order confirmation emails to easily match any future DELIVEROO AE* charges on your statement.

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Use a strong, unique password for your Deliveroo UAE account to prevent unauthorized orders appearing as DELIVEROO AE* charges.

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Note your Deliveroo Plus renewal date in your calendar so the recurring DELIVEROO AE* subscription charge never catches you off guard.

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Remove saved cards from Deliveroo UAE when not in use to reduce exposure to unexpected DELIVEROO AE* charges.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside DELIVEROO AE* on your statement.

ℹ️ Note

In most cases, a DELIVEROO AE* charge is simply Deliveroo UAE billing you for a recent food delivery order or a Deliveroo Plus subscription renewal — checking your order history in the app takes less than a minute and will usually clear up any confusion immediately.