What exactly is the ETISALAT* charge on my statement?

The ETISALAT* charge is the billing descriptor used by Etisalat (e&) UAE when processing payments for telecom services such as postpaid mobile plans, home internet, eLife TV, or data add-ons billed to your card.

Why does the charge say ETISALAT* instead of the full Etisalat (e&) UAE name?

Banks truncate merchant names due to character limits on statements. ETISALAT* is the shortened billing descriptor that Etisalat (e&) UAE uses, and the asterisk often separates the merchant name from a service or account reference code.

Can I get a refund for an incorrect ETISALAT* charge?

Yes. Contact Etisalat (e&) UAE customer service at 101 with your account details and billing date. If the charge was applied in error, Etisalat (e&) UAE will typically issue a credit to your account or reverse the transaction within 7–14 business days.

How do I cancel my Etisalat (e&) UAE service to stop ETISALAT* charges?

To cancel, visit an Etisalat (e&) UAE store in person with your Emirates ID, or call 101 and request service termination. Note that early termination fees may apply if you are within a contract period, and the ETISALAT* charge may appear one final time for any outstanding balance.

How do I stop future ETISALAT* charges from appearing on my card?

Log into the My Etisalat app or call 101 to remove your card from auto-pay. You can switch to manual payments or direct debit from a bank account to prevent automatic ETISALAT* card charges going forward.

Home›Browse Charges›Telecom›ETISALAT*

ETISALAT* Charge (What It Is + Is It Legit?)

✓ Legitimate

The "ETISALAT*" charge is from Etisalat (e&) UAE. Etisalat monthly telecom bill UAE.

🌍 AE🕐 7 min read📅 Updated May 22, 2026

Etisalat (e&) UAE

Etisalat monthly telecom bill UAE.

ETISALAT*

Why this shows on your statement

Etisalat, the UAE's leading telecommunications provider now rebranded as e&, uses the truncated billing descriptor "ETISALAT*" on bank statements because payment processing systems and card networks such as Visa and Mastercard enforce strict character limits on merchant descriptors, typically capping them at 22 characters or fewer. The asterisk following the name is a standard formatting convention used by Etisalat's billing platform to separate the merchant identifier from a secondary field that may include a reference code or service type. If you're seeing this charge of around 150 AED on a monthly basis, it almost certainly corresponds to your regular Etisalat mobile, home internet, or landline subscription in the UAE.

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What should you do?

Confirm Your Etisalat Billing Cycle

Log in to your Etisalat (e&) UAE account at etisalat.ae and navigate to your billing section to verify that the ETISALAT* charge on your bank statement matches your current monthly telecom bill amount and billing date.

Review Your Etisalat Plan Details

At etisalat.ae, check your active plan, any add-ons, or data packages to ensure the ETISALAT* charge reflects exactly what services you are subscribed to, including any recent plan upgrades or international roaming fees.

Manage or Cancel Your Etisalat Subscription

If you no longer need your current Etisalat (e&) UAE plan or want to adjust it to avoid future ETISALAT* charges, visit etisalat.ae/account to modify, downgrade, or cancel your subscription directly from your account dashboard.

Contact Etisalat (e&) UAE Support for Clarification

If the ETISALAT* charge amount appears incorrect or unexpected even after reviewing your account at etisalat.ae, reach out to Etisalat (e&) UAE customer support through their official website to request a detailed invoice breakdown and resolve any billing discrepancies.

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How to cancel Etisalat (e&) UAE

Etisalat (e&) UAE bills you Monthly. To stop future charges, cancel from your account directly.

Cancel at Etisalat (e&) UAE

ℹ️ International processing

This charge is processed in AE. You may see a foreign transaction fee from your bank (typically 1-3%).

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Should you be worried?

No, this is a legitimate charge from Etisalat (e&) UAE. However, if you did not authorize this charge or cancelled your subscription, you may be eligible for a refund.

Is the ETISALAT* Charge Legitimate or Fraud?

The ETISALAT* charge on your bank or credit card statement is most commonly a legitimate billing from Etisalat (e&) UAE, one of the largest telecommunications providers in the United Arab Emirates. This charge typically appears when you have an active mobile, home internet, or business telecom plan billed through Etisalat (e&) UAE's automated payment system.

Monthly postpaid mobile or data plan billed by Etisalat (e&) UAE
Home broadband or eLife TV subscription renewal from Etisalat (e&) UAE
International roaming or add-on service charges applied mid-cycle
Business telecom services or corporate account billings from Etisalat (e&) UAE

How to Verify the ETISALAT* Charge

1
Log into your Etisalat (e&) UAE account
Visit the official Etisalat (e&) UAE app or website at etisalat.ae and check your billing history to see if the ETISALAT* amount matches a recent invoice or renewal date.
2
Search your email for receipts
Look in your inbox for billing notifications or e-invoices sent by Etisalat (e&) UAE. Search keywords like 'Etisalat invoice' or 'e& bill' to find matching records for the ETISALAT* charge.
3
Check with household members
If your card is shared or linked to a family plan, ask other members whether they activated a new Etisalat (e&) UAE service, roaming pack, or add-on that could have triggered the ETISALAT* charge.
4
Review active subscriptions and add-ons
Log into the My Etisalat app and review all active services, including data boosters, streaming bundles, or international call packages that Etisalat (e&) UAE may be billing under the ETISALAT* descriptor.
5
Contact your bank for transaction details
Call the number on the back of your card and ask for the full merchant details behind the ETISALAT* charge, including the transaction date, amount, and any merchant reference number provided by Etisalat (e&) UAE.

How to Dispute a ETISALAT* Charge

1
Act within 60 days of the charge
Most banks require disputes to be filed within 60 days of the ETISALAT* charge appearing on your statement. Act quickly to preserve your right to a chargeback or refund investigation.
2
Contact Etisalat (e&) UAE directly first
Call Etisalat (e&) UAE customer service at 101 (UAE) or use the live chat on etisalat.ae. Explain the unexpected ETISALAT* charge and request a detailed bill breakdown or immediate reversal if it is an error.
3
File a chargeback with your bank
If Etisalat (e&) UAE cannot resolve the issue, contact your bank or card issuer and formally dispute the ETISALAT* transaction. Provide any correspondence with Etisalat (e&) UAE as supporting evidence.
4
Request a new card if fraud is suspected
If you believe the ETISALAT* charge is fraudulent and you never had an Etisalat (e&) UAE account, ask your bank to cancel your current card and issue a replacement to prevent further unauthorized charges.

Tips for Managing Etisalat (e&) UAE Charges

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Enable SMS or app alerts from Etisalat (e&) UAE to get notified every time an ETISALAT* charge is processed.

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Download your monthly Etisalat (e&) UAE e-invoice and compare it against the ETISALAT* amount on your bank statement.

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Keep your Etisalat (e&) UAE My Account login active so you can quickly audit services if an unexpected ETISALAT* charge appears.

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Note your Etisalat (e&) UAE billing cycle date so you can anticipate when the ETISALAT* charge will appear each month.

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Use a dedicated card for Etisalat (e&) UAE payments to isolate ETISALAT* charges and simplify fraud monitoring.

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Use WhatIsThisCharge.net to identify related charges that may appear alongside ETISALAT* on your statement.

ℹ️ Note

In most cases, the ETISALAT* charge is a completely normal and expected billing from Etisalat (e&) UAE for your monthly mobile, internet, or TV subscription — seeing it on your statement simply means your telecom services are active and your auto-payment went through successfully.